BirdEye Reviews in January 2025: User Ratings, Pros & Cons

My experience with BirdEye has been outstanding 🙌🏽

My experience with BirdEye has been outstanding. At the start, I’ll admit, I had no idea what I was getting myself into—I even had second thoughts and almost cancelled due to the anxiety of learning something new. But the BirdEye support team changed everything, guiding me step-by-step and ensuring I felt fully in control. A special mention goes to Dinh Mai (also known as Ahn)—an exceptional support representative. If you have any concerns or find yourself struggling, Ahn is the person you ...

Piyush was very helpful.

Date of experience: October 18, 2024

Piyush was amazing and explained…

Piyush was amazing and explained everything well. Great help for myself and my new business.

We got to know what was the pronblem…

We got to know what was the pronblem and identified it next call has been set up where we will finalize most of the thing

The CSR individuals are always so…

The CSR individuals are always so helpful and make things very easy for us to understand exactly what we need to do. They are also very prompt when responding which is important when we have an issue to address. Keep up the good work Team Birdeye!

Ridhima was very helpful and answered…

Ridhima was very helpful and answered all of my questions.

Ridhima is very patient and friendly

Ridhima is very patient and friendly, she understood what i was saying and was not pushy at all.

Great customer service

Great customer service! The reps are very patient and take care of the requests. They provide all answers to the questions. Very easy to communicate with!

Great Tool to save time

Birdeye is user friendly and they are quick to resolve any issues I have had.

Feedback

We have been using Birdeye for a number of years and are extremely happy with the platform and support