Helpshift Reviews in January 2025: User Ratings, Pros & Cons

"Great platform, easy tools to use and great CS support from them"

What do you like best about Helpshift? It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference What do you dislike about Helpshift? The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues Recommendations to others considering Helpshift: If you handle big loads of customer requirements and inquiries this is the right tool to use What ...

"Plataforma de fácil manuseio"

What do you like best about Helpshift? A facilidade de manusear a plataforma. Ela é bem intuitiva e objetiva, uma ótima ferramente para atendimento ao cliente. Funcional tanto para a empresa, quanto para o cliente. What do you dislike about Helpshift? Os filtros que temos que fazer pra buscar certos tipos de atendimento. Recommendations to others considering Helpshift: Uma plataforma de fácil manuseio e intuitiva. What problems is Helpshift solving and how is that benefiting you? Em alguns ...

"Marvel Snap- worst support client"

What do you like best about Helpshift? Absolutely nothing @Steven L. He does not provide any customer support with responses What do you dislike about Helpshift? You deliver generic comments without supporting the platform you are assigned to What problems is Helpshift solving and how is that benefiting you? Am a marvel snap player and your support platform does nothing except provide generic responses with no real customer feedback. It's useless!!!!

"Helpshift is great tool for customer service"

What do you like best about Helpshift? Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information. What do you dislike about Helpshift? The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them. What problems is Helpshift solving and how is that benefiting ...

"Fantastic tool with a fantastic team"

What do you like best about Helpshift? The ability to use bots to simplify and triage for human interaction makes each ticket easier and less time-consuming. The team has also been incredibly helpful in ensuring we utilize the tool to the best of our ability. What do you dislike about Helpshift? The pros I mentioned can be time-consuming and complex to set up. It's just a matter of understanding and getting deep into the flow of information. You need to ensure you understand how your ...

"Fantastic tool with a fantastic team"

What do you like best about Helpshift? The ability to use bots to simplify and triage for human interaction makes each ticket easier and less time-consuming. The team has also been incredibly helpful in ensuring we utilize the tool to the best of our ability. What do you dislike about Helpshift? The pros I mentioned can be time-consuming and complex to set up. It's just a matter of understanding and getting deep into the flow of information. You need to ensure you understand how your ...

"Helpshift is awesome"

What do you like best about Helpshift? I like the ease of use, the possibility of creating service categories and the integration with other platforms What do you dislike about Helpshift? Sometimes, it crashes and it can be really slow What problems is Helpshift solving and how is that benefiting you? It helps with customer service and bots can solve many situations

"Helpshift review"

What do you like best about Helpshift? Its features, can easily navigate tickets. What do you dislike about Helpshift? Issues with connection and not responding sometimes What problems is Helpshift solving and how is that benefiting you? Can answer tickets efficiently as it has categorization

"Easy to use"

What do you like best about Helpshift? The UI design is easy for agents to use. Reporting-wise, it makes great use of Power BI. What do you dislike about Helpshift? Slow response from support, especially on the integrations with other tools. What problems is Helpshift solving and how is that benefiting you? Helpshift helps us understand the customers. It also allows us to easily respond to them faster.

"Helpshift: A good entry point for chat and email support"

What do you like best about Helpshift? Helpshift is intuitive. Depending on your access, you may be able to review tickets handled by your colleagues and learn from their experiences. Additionally, Helpshift is shown to be extremely reliable with minimum Downtime. What do you dislike about Helpshift? Helpshift could be overwhelming sometimes due to the number of possible Smartview/Segmentations available for each member. Helpshift's also do not show the number of minutes in the ticket's age ...