Helpshift

"Great platform, easy tools to use and great CS support from them"

What do you like best about Helpshift? It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference What do you dislike about Helpshift? The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues Recommendations to others considering Helpshift: If you handle big loads of customer requirements and inquiries this is the right tool to use What ...

"Plataforma de fácil manuseio"

What do you like best about Helpshift? A facilidade de manusear a plataforma. Ela é bem intuitiva e objetiva, uma ótima ferramente para atendimento ao cliente. Funcional tanto para a empresa, quanto para o cliente. What do you dislike about Helpshift? Os filtros que temos que fazer pra buscar certos tipos de atendimento. Recommendations to others considering Helpshift: Uma plataforma de fácil manuseio e intuitiva. What problems is Helpshift solving and how is that benefiting you? Em alguns ...

"Helpshift is great tool for customer service"

What do you like best about Helpshift? Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information. What do you dislike about Helpshift? The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them. What problems is Helpshift solving and how is that benefiting ...

"Helpshift is awesome"

What do you like best about Helpshift? I like the ease of use, the possibility of creating service categories and the integration with other platforms What do you dislike about Helpshift? Sometimes, it crashes and it can be really slow What problems is Helpshift solving and how is that benefiting you? It helps with customer service and bots can solve many situations

"Helpshift review"

What do you like best about Helpshift? Its features, can easily navigate tickets. What do you dislike about Helpshift? Issues with connection and not responding sometimes What problems is Helpshift solving and how is that benefiting you? Can answer tickets efficiently as it has categorization

"Easy to use"

What do you like best about Helpshift? The UI design is easy for agents to use. Reporting-wise, it makes great use of Power BI. What do you dislike about Helpshift? Slow response from support, especially on the integrations with other tools. What problems is Helpshift solving and how is that benefiting you? Helpshift helps us understand the customers. It also allows us to easily respond to them faster.

"Helpshift é uma plataforma excelente!"

What do you like best about Helpshift? Gosto da facilidade do uso, além de ajudar nos atendimentos e possibilitar a inserção de FAQs dentro da plataforma. What do you dislike about Helpshift? Não gosto quando apresenta lentidão e duplica as mensagens. Recommendations to others considering Helpshift: A Helpshift é a plataforma perfeita para atendimento ao cliente. Além de ser fácil de utilizar, permite a integração de chat bots. What problems is Helpshift solving and how is that benefiting ...

"Helpshift, a plataforma do futuro."

What do you like best about Helpshift? Helpshift é uma plataforma excelente para atendimento aos clientes, utilizo diariamente para verificar os atendimentos e poder monitorar corretamente. What do you dislike about Helpshift? As vezes trava e envia mensagens duplicadas para o cliente, mas nada que afete o produto final. What problems is Helpshift solving and how is that benefiting you? Atendimento ao cliente com eficiência, tanto com suporte ao cliente quanto a pessoa que atende, integra ...

"Reliable partners in ticket management"

What do you like best about Helpshift? The stability of the service. Effortless management of conversations with users, the abundance of automation and filter settings. Easy approach to the support and customer success teams. Availability of bots and AI features. What do you dislike about Helpshift? Internal analytics are pretty poor; some questions can be answered only using external services such as Power BI. Spam filters for email issues do not work as well as they could. If you work ...

"O HelpShift é incrível!"

What do you like best about Helpshift? Helpshift é uma plataforma maravilhosa para atender os clientes da minha empresa, a utilizo diariamente para prestar um atendimento incrível e, assim, para o cliente sair satisfeito. É muito intuitivo e de fácil utilização, além dos recursos serem muito completos. What do you dislike about Helpshift? Sei que todos os produtos estão sujeitos à instabilidades, como eu utilizo o Helpshift todos os dias, acredito que consigo perceber mais. Em alguns ...