9.8
Spot Score
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Intercom stands out as a versatile and intuitive customer support tool according to recent user reviews. Users appreciate its user-friendly interface, ease of navigation, and efficient setup process. The tool offers valuable insights at users' fingertips, aiding in seamless customer communication and support. The AI-enabled chat capabilities and knowledge base ...Read more
Intuitive and user-friendly interface that makes it easy to navigate and use.
Efficient automation capabilities, saving time and effort for users.
Rich insights and analytics features for better customer support.
AI-enabled chat and knowledge base that enhances customer interactions.
Some users may find the richness of features and customization options overwhelming without proper guidance.
Limited selection in the Marketplace for additional apps and connectors may restrict advanced functionalities.
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SP
Sohil P
06/18/24
"Intercom Review"
What do you like best about Intercom? It is straightforward to use. Very user-friendly. What do you dislike about Intercom?
IW
Irchell W
06/11/24
"Indispensable tool for any CS team"
What do you like best about Intercom? Speed of service, user interface, ease of use, ease of implementation. It's a joy to setup and even better to use. Great, great, great fan of the product.
AU
Anonymous User
05/31/24
"GreatTool"
What do you like best about Intercom? The ease of using the tool, plus all the insights available at the fingertips, make it a potent tool to support the customers. What do you dislike about Intercom?
JT
Jhoanna T
05/19/24
"Intercom Feedback / Review"
What do you like best about Intercom? Intercom helps us to be able to contact all other correspondents outside our offices. It also helps us to send needed emails outside of our premises.
BS
Bryan S
02/22/24
"Intercom review"
What do you like best about Intercom? Very easy to use, easy to navigate and user-friendly tools. Also, its easy to find the previous cases you handled and the option to have two kinds of interface is really great. (Light and Dark theme)
MR
Moses R
02/21/24
"Marvelous"
What do you like best about Intercom? It makes the job much easier as the features and overall feel for Intercom are great. This tool makes me more efficient and effective at my job. Intercom is the best.
BK
Brett K
02/21/24
"VP of Customer Success"
What do you like best about Intercom? AI-enabled chat and knowledge base. The ability to answer a high percentage of questions prior to getting a person involved
AU
Anonymous User
02/16/24
"Great experience well designed application!"
What do you like best about Intercom? The search and tagging function is easily one of the best feautures intercom has to offer, We get 100's of new messages daily and this helps keep everything organized and allows us to conduct business efficiently.
DA
Deo Allen C
01/23/24
"Quick and easy to use features"
What do you like best about Intercom? What i like about Intercom is that it is very upfront. Easy to navigate and adaptable when it comes to new features What do you dislike about Intercom?
AU
Anonymous User
01/21/24
"Intercom is one of the best customer support tools out there!"
What do you like best about Intercom? The interface is very intuitive! Easy to use for any professional, tech-savvy or not! The functionalities are endless and it could be a one-stop solution for all Customer Support needs.
