Gamification is the technique of introducing game aspects into non-game environments to boost engagement, such as a website, online community, learning management system, or a company's in...read more
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retrieval. Many knowledge bases are built on artifici...read more
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is created through message routing. Turning the chat widg...read more
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance be...read more
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick decisions. Agent scheduling is the term for this. ...read more
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Businesses can customize their content and experien...read more
Campaign management includes planning, execution, tracking, and analysis of direct marketing initiatives. These responsibilities include the entire lifetime of a marketing campaign, from c...read more
Social media monitoring means listening to millions of conversations on the web to assess what is being said about a particular brand, topic, person, or product and to discover opportuniti...read more
A social media sentiment analysis tells how people on social media feel about your company. Sentiment analysis considers feelings and opinions rather than a basic count of mentions or comm...read more
Customers can give feedback about items or services on review platforms for others to read. Customercentro is a review platform for customer feedback. The possibilities are endless, but ou...read more
Organizations use social media to communicate their stories, engage with audiences, and grow their influence. Successful social media response methods not only promote your objectives, but...read more
Consumers can use social media reviews to determine if a product or service is right for them. However, reading reviews can help shoppers have a better picture of what to expect from a pur...read more
The use of data to assess the influence of social media activity on a company's income is known as social media metrics. Marketers frequently use social media monitoring software to track ...read more
