What is HubSpot Service Hub used for ?

HubSpot Service Hub is a Help Desk Software. HubSpot Service Hub offers the following functionalities: Incident Management,Social Media Integration,Multi-Channel Communication,Macros (Templated Responses),Document Storage,Customizable Branding,Ticket Management,Surveys & Feedback,Known Issue Management,Knowledge Base,Contract (SLA Management),Community Forums,Automated Routing,Alerts (Escalation),Self Service Portal,Live Chat

What are the top alternatives for HubSpot Service Hub ?

Here's a list of the best alternatives for HubSpot Service Hub : Zoho Desk,Zendesk Support,ManageEngine ServiceDesk Plus,Freshservice,Freshdesk,Support Hub,HelpDesk,SysAid,Jitbit Helpdesk,Salesforce Service Cloud,Helpspot,Helprace,LabiDesk,AzureDesk,HESK,BoldDesk

Does HubSpot Service Hub integrate with other apps ?

Yes, HubSpot Service Hub can integrate with: Xero,Airtable,Microsoft Dynamics 365 for Sales,MailChimp,Aircall,Slack,MailChimp,Slack,Aircall

What are the free alternatives for HubSpot Service Hub ?

Here's a list of free alternatives for HubSpot Service Hub : Zoho Desk,Zendesk Support,ManageEngine ServiceDesk Plus,Freshservice,Freshdesk,Support Hub,HelpDesk,SysAid,Jitbit Helpdesk,Salesforce Service Cloud

9.1/10

Spot Score

HubSpot Service Hub

Inbound support made simple and efficient.

4.3

(849)

Add to compare

Starts from $1,200, also offers free forever plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is HubSpot Service Hub?

HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in touch with key customer stages in the buying process. Plus, no matter how complex the organization is, HubSpot Service allows to configure roles for everyone on the team, which helps to know who's working on what at any given time.

Pricing

Starts from $1,200

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Software demo

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HubSpot Service Hub Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

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HubSpot Service Hub Pricing

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Free Trial

Not available

HubSpot Service Hub Pricing

Starts from $1,200
Offers free forever plan

Pricing Model

Freemium
Paid Plans (Subscription /Quotation Based )

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Pricing Plans

Free

Contact management
Ticketing
Live chat
Team email
Tickets closed reports

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Starter

$50

Includes features of Free tools, plus
Conversation routing
Simple ticket automation
Multiple ticket pipelines
Multiple currencies

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Professional

$500

Includes features of the Starter plan, plus
Service analytics
Customer feedback surveys
Customer portal
Playbooks

Enterprise

$1,200

Includes features of Professional plan, plus
Single sign-on
Admin notifications management
Field-level permissions
Custom objects

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Disclaimer: Pricing information for HubSpot Service Hub is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for HubSpot Service Hub

Free HubSpot Service Hub Alternatives

Recommended

Zoho Desk

Efficient support for all your ...

9.7

Very Good

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Zendesk Support

Effortlessly manage customer ...

9.2

Very Good

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Recommended

ManageEngine ServiceDesk Plus

Solving IT problems, keeping ...

Very Good

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Freshservice

Streamline your support process ...

Very Good

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Freshdesk

Empower your support team to excel.

9.5

Very Good

Visit website Compare HubSpot Service Hub vs Freshdesk

Support Hub

Revolutionize customer support and ...

7.4

Visit website Compare HubSpot Service Hub vs Support Hub

HelpDesk

Streamline customer support and ...

9.4

Very Good

Visit website Compare HubSpot Service Hub vs HelpDesk

SysAid

Streamline IT support anytime,

9.8

Very Good

Visit website Compare HubSpot Service Hub vs SysAid

Jitbit Helpdesk

Streamline customer support with ...

9.5

Very Good

Visit website Compare HubSpot Service Hub vs Jitbit Helpdesk

Salesforce Service Cloud

Customer service made smarter, ...

9.6

Excellent

Visit website Compare HubSpot Service Hub vs Salesforce Service Cloud

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HubSpot Service Hub Reviews & Ratings

4.3

Very Good

Based on 849 ratings & 822 reviews

Rating Distribution

Excellent

(750)

Very Good

(65)

Good

(5)

Poor

(2)

Terible

(0)

User Review

Anonymous User

01/22/24

5 out of 5

"Hubspot has helped us organize our small company and given us time back!"

What do you like best about HubSpot Service Hub? All the information is in one easy-to-navigate place. It is pretty user-friendly and intuitive, and ...

Charlie C

01/19/24

5 out of 5

"All-in-one, customizable CRM solution."

What do you like best about HubSpot Service Hub? I like creating my own dashboards and filtering data exactly how I need it to be filtered. It ...

Ema A

01/09/24

5 out of 5

"Great platform to excel CX!"

What do you like best about HubSpot Service Hub? The academy courses! It's been super helpful to know that besides the content-rich Help Page, I can ...

NATALIA C

01/02/24

5 out of 5

"AN AMAZING TOOL TO WORK WITH and deal with customers"

What do you like best about HubSpot Service Hub? THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS ...

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