- Ticket Management
- Knowledge Base
- Live Chat
Revolutionize customer support and improve communication.
Starts from $19/Month, also offers free forever plan
Overview
Features
Pricing
Alternatives
Media
FAQs
Support
7.4/10
Spot Score
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Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business ... Read More
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be done. Ticket management is a crucial business strategy built into almost all bug tracking software. Complex problems that can't be resolved in a chat can be handled through tickets. Because they're all in one spot, no inquiry goes unanswered. Customers can leave you messages in the chat widget even if you are unavailable. These communications will be saved as tickets, and you will be able to respond when you return to the internet. When a problem is too tough to handle on chat, you can also file a ticket while talking to a customer.
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting instructions. Its goal is to make it simple for people to solve difficulties without asking for assistance. Knowledge bases result from a process known as "knowledge management" that collects and organizes all of that data in a meaningful manner. External or internal audiences can both benefit from knowledge bases. An appliance manufacturer, for example, might keep maintenance instructions in a customer-facing knowledge base and an internal knowledge base where personnel can learn about company policies.
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or video-based chat that team members utilize to communicate with one another and discuss or resolve any issues that have arisen. Customer service Customers can also use live chat to communicate with customer service representatives without calling them directly. For example, users can send a message in a chat box instead of waiting for an email response, and then wait for a live chat response from an agent. Live chat might be misleading because there is usually a three-minute or more wait time despite its name.
Starts from $19, also offers free forever plan
Yearly plans
Show all features
Free
1 Support Agent
1 Support Category
Unlimited Customers
Unlimited Tickets
Public Article Collections
Starter
$19
/Month
Up to 3 Support Agents
Unlimited Categories
Includes features of Free plan, plus
Public and Private Article Collections
Standard
$59
/Month
Up to 7 Support Agents
Includes features of Starter plan
Elite
$149
/Month
Unlimited Support Agents
Includes features of Standard plan
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Disclaimer: Pricing information for Support Hub is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Customer Service
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Location
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Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. With features like live chat, call tracking, video conference, instant messaging, and more, Support Hub turns the chaos of support into an efficient cycle that's focused on solving problems.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta