Zendesk Support

Support suite to have conversation with customers on any platform.

What do you like best? Zendesk makes it simple to contact customers and catch up with them. The UI is easy to understand, perfect and straightforward it gives incredible devices to augment profitability by surveying unmistakably what undertakings should be organized. Measurements like the administration level, the appraisals, and the quantity of actioned tickets additionally permit to continually improve and expand our presentation. Zendesk has a completely modify capable interface that ...

Zendesk lives up to its value and is an all encompassing software for all your CS needs

What do you like best? I like the ability to make multiple customizations to the product based on my team's needs and our company's evolving practices. What do you dislike? I do wish the reporting was more user-friendly. Such as being able to download and analyze macro usage. Recommendations to others considering the product: If you need to contact support, make sure to try and find user-forums first as you may find some great information there. What problems are you ...

Thorough ticket tracking

What do you like best? Zendesk is enough of an industry-leader that it's easy to find information about how to use it. The ticket tracking/management tools are fairly comprehensive. What do you dislike? Limited integrations; while Zendesk's official functionality is substantial, the limitations on integrating anything else can be limiting in functionality. If Zendesk will be your primary client contact point, this may be less of an issue, but if you're trying to use Zendesk in ...

It is one of the best helpdek software!

What do you like best? I personally like their which can be integrated with any system What do you dislike? Some limitations about the chat integration Recommendations to others considering the product: Try it! It worths your attention! What problems are you solving with the product? What benefits have you realized? Solved Queue & ticket problems.

Improves efficiency and organization

What do you like best? The fact you can have tabs on each ticket issue is incredible for efficiency, and I also really appreciate that you can see who is currently viewing the tickets you are looking at. The user interface is also incredibly easy to use and I was able to get started pretty fast. What do you dislike? Perhaps the left bar in each ticket case has a lot of information that is not clearly explained. There are certain fields that are mandatory and I always struggle ...

Thank you zendesk for making everything easier

What do you like best? its reasonable,Unlimited chats, triggers & departments we can do Conversion Tracking,Multiple help centers,Call recording & voicemail transcription,i can do Callback from queue Call monitoring & barging....Agent recording controls Real-time queue levels Real-time dashboards Agent activity dashboards Agent availability controls Tickets for abandoned calls,and is well-priced for both small and large businesses. such as which unit submits the most tickets, how ...

Outstanding Product

What do you like best? Zendesk support suite offers an all in one, from chat, phone, email all in one place. The fact that you can turn on and off the phone portion and the chat portion is extremely helpful when you have agents on lunch or break. What do you dislike? We have not found anything to dislike at this time. Recommendations to others considering the product: I would highly recommend if you want an all in one platform for email, chat, phone, you can also create ...

Great for customer support and internal communication

What do you like best? I like the ability users have to follow certain tickets and communicate with team members internally. What do you dislike? Sometimes it's easy to lose your place if you click around too much because Zendesk will open up new tabs with each click. Recommendations to others considering the product: Take the time to go through initial training when you get started. It's really helpful and will minimize frustrations in the future. What problems are you ...

Great product for customer service

What do you like best? The product is very intuitive and provides helpful pointers to optimize your customer success channel. What do you dislike? The platform can be a bit clunky when using for the first time. But it's pretty easy to understand after a few reps. What problems are you solving with the product? What benefits have you realized? We are using ZenDesk to drive strong customer service for our current customers as well as prospective customers. Our journey often ...

Zendesk is easy to use, customize, and the Zendesk team is amazing!

What do you like best? I like the ability to customize or do just about anything with the combination of triggers and automations. Zendesk Support Suit has significantly reduced our tech stack and enabled us to become more efficient and save oodles of money for our organization! Also, the support, and customer success staff are stellar. Our request are always addressed in a very timely manner and its clear everyone at Zendesk is passionate about what they do and are well versed in the ...