Zendesk Support Reviews in January 2025: User Ratings, Pros & Cons

Best solution for ticketing.

I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is Zendesk. I have been a Zendesk admin for 15 years and used integrations by 3rd parties as well as native apps. While there are some challenges I have never found an issue I could not solve or find a workaround for. Support is good when there are issues. If you can afford it, it's the best ticketing option out there.

Best solution for ticketing.

I try to leave positive reviews for companies I enjoy working with if I ever need to leave a negative review for someone else. Todays winner is Zendesk. I have been a Zendesk admin for 15 years and used integrations by 3rd parties as well as native apps. While there are some challenges I have never found an issue I could not solve or find a workaround for. Support is good when there are issues. If you can afford it, it's the best ticketing option out there.

"Zendesk User feedback"

What do you like best about Zendesk Support Suite? What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work with too and a very efficient support provider. I've been using this platform for 4 years not until our company changes our tool recently this year.

"Zendesk User feedback"

What do you like best about Zendesk Support Suite? What's great about the Zendesk is that it is really beginner friendly, user friendly,easy to work with too and a very efficient support provider. I've been using this platform for 4 years not until our company changes our tool recently this year.

I'm new at this

I'm new at this. Started a trial. I hope it is easy to use

I'm new at this

I'm new at this. Started a trial. I hope it is easy to use

So Happily Surprised

I've already sent a comment along with my positive rating for your agent "Sky" who responded to my recent inquiry. I was so happily surprised by the ease with which my concern was addressed that I wanted a way to communicate directly with ZENDESK. And up popped this vehicle (via trustpilot). After countless frustrating interactions with various other customer service entities-- from online grocers, to medical offices and internet providers-- I was 99% convinced the days of quality ...

So Happily Surprised

I've already sent a comment along with my positive rating for your agent "Sky" who responded to my recent inquiry. I was so happily surprised by the ease with which my concern was addressed that I wanted a way to communicate directly with ZENDESK. And up popped this vehicle (via trustpilot). After countless frustrating interactions with various other customer service entities-- from online grocers, to medical offices and internet providers-- I was 99% convinced the days of quality ...

"An excellent tool to track tickets"

What do you like best about Zendesk Support Suite? It allows you to create multiple brands which can be used to track different products, departments or vendors/campaigns. It is extremely easy to configure, and the support forum is rich with loads of information, so you always can explore features and the best ways to use them.

"An excellent tool to track tickets"

What do you like best about Zendesk Support Suite? It allows you to create multiple brands which can be used to track different products, departments or vendors/campaigns. It is extremely easy to configure, and the support forum is rich with loads of information, so you always can explore features and the best ways to use them.