20 Best Help Desk Software for SMBs in January 2025

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List of the Best Help Desk Software For Small Business as of January 2025

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9.7

Spot Score

Zoho Desk
RECOMMENDED

Efficient support for all your business needs.

Visit Website

4.4

(4147)

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Zendesk Support
RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

Visit Website

4.3

(1757)

Add to compare

Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.8

Spot Score

LiveAgent

Connect with your customers on all channels.

Visit Website

4.7

(870)

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Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.8

Spot Score

SysAid
RECOMMENDED

Streamline IT support anytime, anywhere.

Visit Website

4.5

(695)

Add to compare

Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

Pricing

Free Trial available

SysAid offers custom pricing plan

9.7

Spot Score

Help Scout

Streamline customer support with Help Scout.

Visit Website

4.4

(325)

Add to compare

Product Description

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...

Pricing

Free Trial available

Starts from $20/User/Month when Billed Yearly

9.6

Spot Score

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Visit Website

4.6

(780)

Add to compare

Product Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

Pricing

Free Trial available

Starts from $25/User/Month

9.6

Spot Score

TeamSupport

Efficient help desk solutions for IT staff.

Visit Website

4.4

(288)

Add to compare

Product Description

TeamSupport provides a simple, easy-to-use solution to help desk problems for IT staff. Move the cursor on the screen to determine the location of equipment within the network, and click on it to display the hardware AP asset information including technical details like firmware version and how ...

Pricing

TeamSupport offers custom pricing plan

9.6

Spot Score

Gorgias

Effortlessly manage customer interactions and relationships.

Visit Website

4.3

(497)

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Product Description

The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central ...

Pricing

Free Trial available, Try Now

Starts from $10

9.6

Spot Score

osTicket

Streamline customer service and save time with osTicket.

Visit Website

4.3

(42)

Add to compare

Product Description

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right ...

Pricing

Free Trial available

Starts from $9/User/Month, also offers free forever plan

9.5

Spot Score

Jitbit Helpdesk
RECOMMENDED

Streamline customer support with Jitbit Helpdesk.

Visit Website

4.4

(82)

Add to compare

Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

9.5

Spot Score

Freshdesk
RECOMMENDED

Empower your support team to excel.

Visit Website

4.0

(722)

Add to compare

Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4

Spot Score

Vision Helpdesk

Streamline your customer service with ease.

Visit Website

4.4

(103)

Add to compare

Product Description

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, escalation of calls, chat/IM system integrated with the help desk statuses, knowledge base management, and ...

Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

9.4

Spot Score

HelpDesk

Streamline customer support and boost team productivity.

Visit Website

4.3

(25)

Add to compare

Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.3

Spot Score

UVdesk

Customer service made easy, with UVdesk.

Visit Website

4.6

(82)

Add to compare

Product Description

UVdesk is simple to use, feature rich help desk software that helps to increase customer service. UVdesk can handle both internal and external customer requests with ease. With the drag-and-drop functionality, email notifications, knowledge base, knowledge management, reporting, data analytics, ...

Pricing

Free Trial available

Starts from $16/Month when Billed Yearly, also offers free forever plan

9.3

Spot Score

Reamaze

Revolutionizing customer support for seamless communication.

Visit Website

4.6

(139)

Add to compare

Product Description

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

9.2

Spot Score

CommBox

Streamline your support process with CommBox.

Visit Website

4.4

(72)

Add to compare

Product Description

CommBox is a web-based Help Desk Software. It includes the following features: ticket creation, logging of calls, one central database, knowledge base, case management, automated billing with optional credit card payment integration, customizable workflow system, work calendars, activity ...

Pricing

CommBox offers custom pricing plan

9.2

Spot Score

SupportBee

Effortlessly manage your customer support needs.

Visit Website

4.2

(3)

Add to compare

Product Description

SupportBee is a help desk software as a service (SaaS) designed to quickly and easily create and manage an online help desk, support website, knowledge base, or community forum. It includes built-in email support for customers so they can communicate with users by email instead of relying on ...

Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly

9.2

Spot Score

Kayako

Transforming customer support, one chat at a time.

Visit Website

3.5

(195)

Add to compare

Product Description

Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors while delivering exceptional customer service. Kayako's chat support software helps businesses improve ...

Pricing

Free Trial available

9.2

Spot Score

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

Visit Website

2.6

(4)

Add to compare

Product Description

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro's Assist Desk Tool allows to quickly assign tickets to technicians for ...

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.1

Spot Score

Gladly

Empower Your Service Team. Elevate Your Customer Experience.

Visit Website

4.8

(850)

Add to compare

Product Description

Gladly is a help desk and customer support platform that enables modern service organizations to offer exceptional customer service. It gives them the tools to automate and improve incident response and also helps them take care of their customers and businesses more efficiently. It helps team ...

Pricing

Starts from $150/User/Month

Best Help Desk Software For Small Business

Zoho DeskRECOMMENDED

Efficient support for all your business needs.

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Zendesk SupportRECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

LiveAgent

Connect with your customers on all channels.

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

SysAidRECOMMENDED

Streamline IT support anytime, anywhere.

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

Help Scout

Streamline customer support with Help Scout.

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...

Salesforce Service Cloud

Customer service made smarter, faster, and better.

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

TeamSupport

Efficient help desk solutions for IT staff.

TeamSupport provides a simple, easy-to-use solution to help desk problems for IT staff. Move the cursor on the screen to determine the location of equipment within the network, and click on it to display the hardware AP asset information including technical details like firmware version and how ...

Gorgias

Effortlessly manage customer interactions and relationships.

The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central ...

osTicket

Streamline customer service and save time with osTicket.

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right ...

Jitbit HelpdeskRECOMMENDED

Streamline customer support with Jitbit Helpdesk.

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

FreshdeskRECOMMENDED

Empower your support team to excel.

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

Vision Helpdesk

Streamline your customer service with ease.

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, escalation of calls, chat/IM system integrated with the help desk statuses, knowledge base management, and ...

HelpDesk

Streamline customer support and boost team productivity.

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

UVdesk

Customer service made easy, with UVdesk.

UVdesk is simple to use, feature rich help desk software that helps to increase customer service. UVdesk can handle both internal and external customer requests with ease. With the drag-and-drop functionality, email notifications, knowledge base, knowledge management, reporting, data analytics, ...

Reamaze

Revolutionizing customer support for seamless communication.

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

CommBox

Streamline your support process with CommBox.

CommBox is a web-based Help Desk Software. It includes the following features: ticket creation, logging of calls, one central database, knowledge base, case management, automated billing with optional credit card payment integration, customizable workflow system, work calendars, activity ...

SupportBee

Effortlessly manage your customer support needs.

SupportBee is a help desk software as a service (SaaS) designed to quickly and easily create and manage an online help desk, support website, knowledge base, or community forum. It includes built-in email support for customers so they can communicate with users by email instead of relying on ...

Kayako

Transforming customer support, one chat at a time.

Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors while delivering exceptional customer service. Kayako's chat support software helps businesses improve ...

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro's Assist Desk Tool allows to quickly assign tickets to technicians for ...

Gladly

Empower Your Service Team. Elevate Your Customer Experience.

Gladly is a help desk and customer support platform that enables modern service organizations to offer exceptional customer service. It gives them the tools to automate and improve incident response and also helps them take care of their customers and businesses more efficiently. It helps team ...

Compare Top Products

Frequently Asked Questions (FAQs)

Zoho Desk
RECOMMENDED

Zendesk Support
RECOMMENDED

SysAid
RECOMMENDED

Jitbit Helpdesk
RECOMMENDED

Freshdesk
RECOMMENDED