Kayako

Easy to use and versatile help desk

PROS & CONS What are the best aspects of this product? The following are the plus points of Kayako in my opinion: The app is easy to use, it needs little maintenance, there are useful add-ons to improve functionality, low total cost of ownership, and finally, the system is stable and reliable. What aspects are problematic or could work better? I have a few grouses: The product development and release plans are not clear. It takes a lot of time and effort to upgrade to the latest ...

Excellent app for managing and tracking customer support

PROS & CONS What are the best aspects of this product? Kayako’s knowledge base is used by our agents for support reference and our end users also use it for self-help to resolve issues on their own. We are able to assign tickets to specific agents which helps us to provide excellent support and also aids in project management. We can see the ticket history of all our end users and run reports for insight on important support trends. This helps us to learn patterns in our end users’ ...

Great value for investment

PROS & CONS What are the best aspects of this product? The vendor understands what customer service is all about and has packed the app with a range of useful features to help companies provide top notch customer support. You can use the app to boost customer satisfaction. It is a professional system that enables you to provide an effective communication platform to your customers. Kayako is easy to configure and we implemented it quickly. To top it all, the vendor offers fast and helpful ...

Affordable plus easy to setup and easy to use

PROS & CONS What are the best aspects of this product? Full-featured straight out of the box. We could support customers and prospects across email, social and live chat without any elaborate setup or 3rd party integrations What aspects are problematic or could work better? We'd like to see more customization in the new kayako. What features/services would you like to see in future versions of this product? Chatbot What specific problems in your company were solved by this product? ...

Kayako Has Amazing Capbilities: It is Easy to Implement

What do you like best? I like the amazing capabilities and ease of use of Kayako. Kayako has been a helpful and powerful help desk solution. Kayako allows us to communicate with clients across the world easily and professionally. I am also impressed by how perfect and professional the support team of Kayako has been treating us. Kayako is easy to customize. What do you dislike? Kayako is reliable and powerful to use. The customization of Kayako is simple. Since I began to ...

Thank you for the useful product and good service!

For the fourth year now, our Intui.travel company has been using Kayako solutions.All information from different channels in one place. This is convenient!We use the email automation offered by Kayako. We save time!Extensive API capabilities allowed us to configure our environment as we needed.Messenger and content Helpdesk reduce the load on our support team. The Customer can find an answer itself.We like scalable solutions from Kayako and constant improvements, upgrade opportunities.Thank ...

the best help desk software.

What do you like best? I like the Kayako software because it provides a simple integration for several support platforms in a software solution. Whether I use the web, email, phone, live chat, it allows me to easily obtain and manage customer messages and provide them with the appropriate response accordingly. What do you dislike? The software is designed primarily for professional communication, I would like you to have other options such as adding colors, tables etc. Recommendations ...

Kayako is great and understandable

What do you like best? Kayako has an easy learning curve and provides enough features for most customer service agents. What do you dislike? Some service outages cause Kayako to lag but other than that there are no dislikes. Recommendations to others considering the product: Contact support if you need questions answered. What problems are you solving with the product? What benefits have you realized? Customer problems via email and live chat.

Enables Us to Offer Incredible Customer Services

What do you like best? Managing customers and offering the world'class services requires a great tool like Kayako. Kayako is customer-friendly. Choosing Kayako was the best decision for us because allows us to treat customers professionally. Managing and setting up Kayako is easy. What do you dislike? No downsides accompanied with Kayako because the tool is exceptional. Too many merits that outshines the demirits Recommendations to others considering the product: Kayako is ...

Very Friendly customer support app

What do you like best? the app is user friendly and support is easy to get connected What do you dislike? no dislikes as the app works fine and is going good What business problems are you solving with the product? What benefits have you realized? customer service when we are offline