Spot Score

Kayako

Transforming customer support, one chat at a time.

3.5

(262)

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Kayako?

Affiliate Disclosure

Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors while delivering exceptional customer service. Kayako's chat support software helps businesses improve conversations with customers, close more sales and reduce the time they spend on live chat.

Pricing

Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Kayako software demo

View demo

Kayako Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

Kayako Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Kayako Pricing

Offers free forever plan

Pricing Model

Free trial
Freemium
Paid Plans (One-time license )

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Pricing Plans

Kayako Cloud

Live chat, Facebook, Twitter and email
Help center
Basic performance reports
SingleView™
Agents log in with Google

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Classic On-Prem

Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)

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Explore in-depth pricing

Screenshots of the Kayako Pricing Page

Disclaimer: Pricing information for Kayako is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Kayako

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ManageEngine ServiceDesk Plus

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Freshservice

Streamline your support process ...

Very Good

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Freshdesk

Empower your support team to excel.

9.5

Very Good

Compare Kayako vs Freshdesk

Deskero

Streamlining customer support, one ...

9.0

Very Good

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Teamwork Desk

Effortlessly improve customer ...

8.9

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LiveAgent

Connect with your customers on all ...

9.8

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HelpDesk

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9.4

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SysAid

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9.8

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Kayako Reviews & Ratings

3.5

Good

Based on 262 ratings & 195 reviews

Rating Distribution

Excellent

(89)

Very Good

(73)

Good

(11)

Poor

(4)

Terible

(18)

User Review

Brandon

11/02/21

4 out of 5

Top class help desk software and company

PROS & CONS What are the best aspects of this product? I love that Kayako is a stable and robust solution. We have been using the system for the ...

Janae

10/19/21

4 out of 5

Improved customer satisfaction rating

PROS & CONS What are the best aspects of this product? Kayako allows us to centralize our help desk channels in one place. That means more ...

Annetta

09/22/21

4 out of 5

Intuitive workflows equal user adoption

PROS & CONS What are the best aspects of this product? We've had a few failed tech adoption in the past, but Kayako showed that the whole company ...

Aritari Drive

09/10/21

1 out of 5

Kayako - do not use

Our company has been using Kayako since 2013 when we purchased the original downloadable version. We paid support fees that increased year on year ...

View all Reviews

Kayako Customers

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Kayako_customers_1

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Kayako_customers_4

Kayako_customers_8

Kayako_customers_11

Kayako Integrations

4.4

4.2

4.5

4.5

4.4

4.5

4.1

4.3

4.1

4.2

3.2

2.6

4.1

4.3

4.2

4.5

4.6

3.7

3.9

4.3

4.2

4.1

3.7

4.5

4.2

4.3

3.7

4.6

4.3

3.7

4.4

4.3

4.1

3.9

4.7

4.3

4.6

4.6

4.5

4.1

4.3

4.7

3.5

Salesforce Marketing Cloud Account Engagement (formerly Pardot)

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Kayako Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Austin, Texas

Reach out to Kayako Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Kayako is a Help Desk Software. Kayako offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Kayako includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and BoldDesk.

Yes, Kayako provides API.

Yes, Kayako provides mobile app.

Kayako is located in Austin, Texas

Kayako offers Free Trial, Freemium, One-time license pricing models

Yes, Kayako can integrate with Quickbooks, Xero, Freshbooks, Eventbrite and many more.You can find more integration for Kayako here

The starting price is not disclosed by Kayako. You can visit Kayako pricing page to get the latest pricing.

Researched by Rajat Gupta