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Compare Kayako vs Zoho Desk vs Zendesk Support vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Kayako (195) Visit website Visit Website	Zoho Desk (4147) Visit website Visit Website *sponsored

Overview

Description	Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors ... Read More	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More
Entry Level Pricing	Not Available	Starts from $14 , Billed Yearly
Free Trial Availability	Free Trial available	Free Trial available
Spotsaas Score	9.2/10	9.7/10
User Ratings	3.5 (262)	4.4 (3462)
	Visit website	Visit website

Features

Total Features	16 Features	17 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	Not Available	$14 , Billed Yearly
Pricing Pans	Not Available	Free Get Started 3 Free Agents Email Ticketing Comment in Ticket Show more + Standard $20 Get Started Unlimited Agents Includes features of Free plan, plus Ticket Tags: 20 Tags/Ticket Show more + Professional $35 Get Started Includes features of Standard plan, plus Ticket Tags: 30 Tags/Ticket Approvals Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	3.5 (based on 262 reviews)	4.4 (based on 3462 reviews)
Rating Distribution	Excellent 89 Very Good 73 Good 11 Poor 4 Terible 18	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Quickbooks 4.4 (27182 reviews) Xero 4.2 (5582 reviews) Freshbooks 4 (4589 reviews)	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)

Customers

Customers	Kayako_customers_2 Kayako_customers_5 Kayako_customers_9	NHS Zoho Desk_customers_0 Zoho Desk_customers_3

Media and Screenshots

Screenshots	No screenshots available.	4 Screenshots
Videos	2 Videos	4 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].