Compare Tidio Helpdesk vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Tidio Helpdesk Visit website Visit Website *sponsored	Zoho Desk (4147) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic ... Read More	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More
Entry Level Pricing	Starts from $24 , yearly	Starts from $7 , yearly
Free Trial Availability	Get Free Trial	Get Free Trial
Spotsaas Score	Not Available	9.7/10
User Ratings		4.4 (3462)
	Visit website	Visit website

Software Demo

Demo	View demo	View demo

Features

Total Features	13 Features	27 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$24 , yearly	$7 , yearly
Pricing Plans	Starter $29 /month Get Started Ideal for small businesses focused on enhancing customer satisfaction via live chat support. Everything in Free plus: 100 Handled Conversations Show more + Growth $59 /month Get Started Ideal for teams of all sizes prioritizing customer service as their competitive advantage. Everything in Starter plus: 250 Handled Conversations Show more + Plus $749 /month Get Started Everything in Growth plus: Custom quota of Handled Conversations Dedicated Success Manager Show more + Browse all pricing plans	Express $9 /user/month Get Started Small business essentials: Email Social media Show more + Standard $20 /user/month Get Started Everything in Express + Live chat (Business Messaging) Instant messaging Show more + Professional $35 /user/month Get Started Everything in Standard + Telephony Blueprints Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	No reviews available for the product	4.4 (based on 3462 reviews)
Rating Distribution	No reviews available for the product	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19
Expert's Review generated by AI	Tidio Helpdesk is an impressive AI-powered support solution that optimizes team efficiency and enhances customer satisfaction. Its smart ticketing system ensures seamless organization, while ...Read more	Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ...Read more
Pros and Cons	With a simple guided setup, teams can start using Tidio within minutes without extensive onboarding. Businesses can manage customer interactions across live chat, email, WhatsApp, Instagram, and Messenger from a single dashboard. The platform streamlines ticket management by automatically filtering, prioritizing, and routing tickets, ensuring faster resolutions. Tidio leverages advanced AI to provide personalized, human-like responses, reducing workload and improving response efficiency. Although AI-driven, complex or highly technical queries may still require human intervention, limiting full automation. While effective for most businesses, larger enterprises may require more advanced customization options beyond Tidio’s standard features.	Easily integrates with Zoho applications and third-party tools, enhancing workflow automation. Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations. Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard. Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses. Although mobile support is available, certain functionalities may be more limited compared to the desktop version. Configuring advanced features and integrations may require time and technical knowledge.
Positive Reviews	No reviews available for the product	No reviews available for the product
		Read reviews

Integrations

Integration with other apps	WordPress 4.1 (25641 reviews) HubSpot CRM 4.2 (10374 reviews) Membrain 4.7 (162 reviews)	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)

Customers

Customers	Glovo Jaguar Stanley	NHS Rogers ESSILOR

Media and Screenshots

Screenshots	4 Screenshots	4 Screenshots
Videos	1 Videos	4 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4	Zendesk Support 4.3 Tidio Helpdesk ManageEngine ServiceDesk Plus 4.2

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Tidio Helpdesk and Zoho Desk offer a Free Trial.

Tidio Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Tidio Helpdesk Starts at $24/month when yearly whereas for Zoho Desk Starts at $7/user/month when yearly.

Some top alternatives to Tidio Helpdesk includes Zendesk Support and Zoho Desk.

Some top alternatives to Zoho Desk includes Zendesk Support, Tidio Helpdesk, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Tidio Helpdesk vs Zoho Desk vs Zendesk Support

Tidio Helpdesk

Zoho Desk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure