Spot Score

Supportbench

Efficient Support Management for SMBs

4.9

(19)

Add to compare

Starts from $32/Month when Billed Yearly

Visit Website

Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Supportbench?

Affiliate Disclosure

Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & customization options. Supportbench. has helped customers with similar requirements, to better manage their customers' IT requests and streamline their software development processes.

Pricing

Starts from $32/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Supportbench software demo

View demo

Supportbench Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

Supportbench Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Supportbench Pricing

Starts from $32/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription /Quotation Based )

Claim a Free Trial

Pricing Plans

Business

Ticket Management
Email Management
Chat
Knowledge Base
CSAT, CES, and NPS

Show more +

Enterprise

Includes features of Business plan, plus
Custom Roles Permissions
Customer Roles
BI Micro-Service for PowerBI and Tableau
Single Sign-On (SSO)

Show more +

Explore in-depth pricing

Screenshots of the Supportbench Pricing Page

Disclaimer: Pricing information for Supportbench is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Supportbench

Free Supportbench Alternatives

Recommended

Zoho Desk

Efficient support for all your ...

9.7

Very Good

Visit website Compare Supportbench vs Zoho Desk

Recommended

Zendesk Support

Effortlessly manage customer ...

9.2

Very Good

Visit website Compare Supportbench vs Zendesk Support

Recommended

ManageEngine ServiceDesk Plus

Solving IT problems, keeping ...

Very Good

Visit website Compare Supportbench vs ManageEngine ServiceDesk Plus

Teamwork Desk

Effortlessly improve customer ...

8.9

Very Good

Visit website Compare Supportbench vs Teamwork Desk

ProProfs Help Desk

Effortlessly manage all your ...

8.7

Very Good

Visit website Compare Supportbench vs ProProfs Help Desk

HelpDesk

Streamline customer support and ...

9.4

Very Good

Visit website Compare Supportbench vs HelpDesk

CRMdesk

Streamline support, satisfy customers.

7.9

Very Good

Visit website Compare Supportbench vs CRMdesk

UseDesk

Streamline customer support with ...

8.2

Excellent

Visit website Compare Supportbench vs UseDesk

HESK

Streamline your customer support ...

8.6

Excellent

Visit website Compare Supportbench vs HESK

DeskXpand

Efficiently assist customers with ...

8.7

Visit website Compare Supportbench vs DeskXpand

View all Supportbench alternatives

Supportbench Reviews & Ratings

4.9

Excellent

Based on 19 ratings & 72 reviews

Rating Distribution

Excellent

(72)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Marcilyn B

02/02/24

5 out of 5

"Improved Customer experience"

What do you like best about Supportbench? With Supportbench, we’ve centralized support operations and are now providing a more consistent and ...

Calista O

01/25/24

5 out of 5

"An Excellent Customer Support Tool"

What do you like best about Supportbench? It’s so easy to see customer health with Supportbench. At a quick glace, the dashboard gives me health ...

Walid R

01/20/24

5 out of 5

"Supportbench: The Comprehensive Support Solution Your Team Needs"

What do you like best about Supportbench? 1-Omnichannel Support: Supportbench allows users to log and manage support tickets from multiple channels, ...

Anonymous User

11/13/23

5 out of 5

"Supportbench is exceptional!"

What do you like best about Supportbench? I am extremely happy with Supportbench; thanks to its amazing feature. It has become fairly productive for ...

View all Reviews

Supportbench Customers

Southern Solutions

Wolseley

Payfirma

Supportbench Integrations

4.4

4.3

4.5

4.4

4.7

View all integrations

Supportbench Support

Customer Service

Business Hours

Online

Location

Vancouver, British Columbia

Reach out to Supportbench Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Supportbench is a Help Desk Software. Supportbench offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Supportbench includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Teamwork Desk and BoldDesk.

Yes, Supportbench provides API.

Yes, Supportbench provides mobile app.

Supportbench is located in Vancouver, British Columbia

Supportbench offers Free Trial, Subscription, Quotation Based pricing models

Yes, Supportbench can integrate with Jira, Salesforce, Slack, LiveChat and many more.You can find more integration for Supportbench here

The starting price of Supportbench is $32/Month when Billed Yearly

Researched by Rajat Gupta