Supportbench

Supportbench is the easy way to follow-up your customers.

What do you like best? Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights. What do you dislike? Requires time to learn some of its complex tools but after that you get an amazing customer service tool. Recommendations to others ...

Supportbench is the easy way to follow-up your customers.

What do you like best? Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights. What do you dislike? Requires time to learn some of its complex tools but after that you get an amazing customer service tool. Recommendations to ...

"Improved Customer experience"

What do you like best about Supportbench? With Supportbench, we’ve centralized support operations and are now providing a more consistent and high-quality experience across all channels. Before we were limited in our communication, but now our customers have a more accessible and integrated experience. What do you dislike about Supportbench? We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it. What problems is Supportbench ...

"An Excellent Customer Support Tool"

What do you like best about Supportbench? It’s so easy to see customer health with Supportbench. At a quick glace, the dashboard gives me health scores of all customers so I know who’s at risk before alarm bells go off. I can respond long before there’s an urgent problem. My teams productivity has had a dramatic increase, our customers are showing way more satisfaction and so far our retention rates are up and churn rates are down. What do you dislike about Supportbench? There are a lot of ...

"Supportbench: The Comprehensive Support Solution Your Team Needs"

What do you like best about Supportbench? 1-Omnichannel Support: Supportbench allows users to log and manage support tickets from multiple channels, including email, phone, chat, and social media, all in one place. This makes it easier for support agents to track and manage customer inquiries from different platforms. 2-Custom Branding: Supportbench allows users to customize the branding of their helpdesk to match their company's branding. This includes adding a custom logo, changing the ...

"Supportbench is exceptional!"

What do you like best about Supportbench? I am extremely happy with Supportbench; thanks to its amazing feature. It has become fairly productive for us to foster a better customer relation. AI driven efficient features are providing better services for us. We use it on daily basis and implemented it right away. What do you dislike about Supportbench? Nothing significant to mention as it is way easy to use and customer friendly. However, SI driven features can be improved more. What problems ...

"Grow business with Supportbench"

What do you like best about Supportbench? With the help of easy to use Supportbench, we've centralised our support operations and can now deliver a more dependable, superior experience across all channels. What do you dislike about Supportbench? Although the system itself is excellent, I believe the Supportbench staff has the greatest influence. From the onboarding process to the data migration, team training, and regular use, they were actively involved at every point. What problems is ...

"Transforming Support Operations"

What do you like best about Supportbench? Its AI-driven features, like the Customer QA AI Bot, have been a standout, answering FAQs and reducing our workload. The AI Case Summaries are a great touch, ensuring clarity on new cases. What do you dislike about Supportbench? No offline mode has been a challenge. More API integration features would be appreciated. What problems is Supportbench solving and how is that benefiting you? Our support process is more streamlined and informed. With the ...

"Reimagining case management with Supportbench"

What do you like best about Supportbench? Its ability to seamlessly integrate advanced features caught our attention right away. The transition from Hubspot was smooth, and the KCS knowledge base is a resource we've come to rely on heavily. What do you dislike about Supportbench? The mobile version needs a bit more love. While the desktop experience is unparalleled, the mobile app feels a tad restricted. What problems is Supportbench solving and how is that benefiting you? With actionable ...

"Great Ticketing Software Supported by AI"

What do you like best about Supportbench? I've found the dynamic SLAs and KCS knowledge base particularly handy in streamlining our support process. The AI-driven sentiment analysis is a game-changer, offering real-time insights into customer feelings. But the standout feature has been the AI Predictive CES, which offers a quick glance into customer's feedback on case resolutions, coupled with the AI First Contact Resolution detection. It’s amazing how accurately it identifies if a case was ...