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Compare Supportbench vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

Overview

Description

Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & ... Read More

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Entry Level Pricing
  • Starts from $32 , Billed Yearly
  • Starts from $19 , yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.0/10

9.2/10

User Ratings

4.9

(19)
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Software Demo

Demo

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View demo

Features

Total Features

16 Features

29 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $32 , Billed Yearly
          • $19 , yearly
          Pricing Plans
          • Business

            • Ticket Management

            • Email Management

            • Chat

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          • Enterprise

            • Includes features of Business plan, plus

            • Custom Roles Permissions

            • Customer Roles

            Show more +

          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          72

          Very Good

          0

          Good

          0

          Poor

          0

          Terible

          0

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Expert's Review generated by AI

          No Expert ai Review available for the product

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Pros and Cons

          No pros or cons available for the product

          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          Southern Solutions

          Southern Solutions

          Wolseley

          Wolseley

          Payfirma

          Payfirma

          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          Media and Screenshots

          Screenshots

          3 Screenshots

          Zendesk

          5 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          2 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Supportbench and Zendesk Support offer a Free Trial.

          Supportbench is designed for Large Enterprises, Medium Business and Small Business.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Pricing for Supportbench Starts at $32/Month when Billed Yearly whereas for Zendesk Support Starts at $19/user/month when yearly.

          Some top alternatives to Supportbench includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Teamwork Desk, ProProfs Help Desk, HelpDesk, CRMdesk, UseDesk, HESK, DeskXpand, CallView 360 and BoldDesk.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].