9.4
Spot Score
Streamline your customer service with ease.
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Starts from $12/User/Month when Billed Yearly
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K
Katherine
11/15/21
Excellent software and support
PROS & CONS What are the best aspects of this product? Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others! Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and ...
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Lloyd
09/26/21
Amongst the finest Help Desk Software for web hosting industry
PROS & CONS What are the best aspects of this product? "Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we utilized Kayako. Vision Helpdesk is anything but difficult to introduce, easy to arrange and use for our support staff, Apart from ticketing highlights our group most of the time use Vision Helpdesk Blabby feature. It helps our staff to work together and offer ...
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Esther
08/31/21
I would strongly recommend this finest IT product one could ever find
PROS & CONS What are the best aspects of this product? We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job. What aspects are problematic or could ...
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Kim
06/02/21
With its excellent assortment of useful features, this app is simple and effortless to use.
PROS & CONS What are the best aspects of this product? I browsed through more than 10 diverse help-desk providers. I tried each of them that offered trials, and looked at each of their capabilities. Vision Help-Desk was amongst the two shortlisted by me. Then their better features, which included sending of fundamental receipts to clients, and their support office made their product the best choice for us. It has justified each penny spent on it, and will keep on offering us some ...
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Laverne
03/27/21
Most excellent and pocketfriendly online ticket system
PROS & CONS What are the best aspects of this product? Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change ...
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AI
Administrator in Non-Profit Organization Management
09/04/20
Phenomenal Support Software!
What do you like best? The Versatility Of Different Modules and the Clean Design What do you dislike? You need some web server experience setting this up, but I know Vision Helpdesk will assist you with anything you need. What problems are you solving with the product? What benefits have you realized? Addressing client questions through a ticketing system.
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Kevin J
02/05/20
Feature rich and fast
What do you like best? I like the clean interface and responsiveness of the cloud offering. Have not experienced any lag or timeouts. it almost feels local. There are many integration options I look forward to trying. What do you dislike? No dislikes. There are a lot of options and things to work through though. So if there is a down side that would be it. Recommendations to others considering the product: Do the trial when you have some time to dedicate to trying features. Very ...
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KM
Kevin M
01/01/20
The most complete support solution.
What do you like best? What I like about this solution is the number of features offered to us. There is a lot of integration and customizable settings. The support system is very well done, I have rarely seen anything comparable. I recommend this solution to everyone. For a large company the tool is very profitable especially in terms of price compare to other system of the same style. There are also many different languages, which is very useful if you want to manage international ...
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Marco B
12/18/19
Solution with the features necessary for my business
What do you like best? Automation with workflow and incidents status control What do you dislike? Some operations, such as client deleting, do not support multiple selection and require repeating the procedure for each record. What problems are you solving with the product? What benefits have you realized? management of incidents opened by customers; verification of response and solutions times
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Lloyd
10/03/19
Amongst the finest Help Desk Software for web hosting industry
PROS & CONS What are the best aspects of this product? "Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we utilized Kayako. Vision Helpdesk is anything but difficult to introduce, easy to arrange and use for our support staff, Apart from ticketing highlights our group most of the time use Vision Helpdesk Blabby feature. It helps our staff to work together and offer ...
Read more