Compare osTicket vs Tidio Helpdesk vs Zendesk Support vs Zoho Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	osTicket (42) Get Quote Get Quote	Tidio Helpdesk Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More	Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic ... Read More
Entry Level Pricing	Starts from $9	Starts from $24 , yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.6/10	Not Available
User Ratings	4.3 (56)
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Software Demo

Demo	View demo	View demo

Features

Total Features	16 Features	13 Features
Unique Features
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Pricing

Pricing Option
Starting From	$9	$24 , yearly
Pricing Plans	Not Available	Starter $29 /month Get Started Ideal for small businesses focused on enhancing customer satisfaction via live chat support. Everything in Free plus: 100 Handled Conversations Show more + Growth $59 /month Get Started Ideal for teams of all sizes prioritizing customer service as their competitive advantage. Everything in Starter plus: 250 Handled Conversations Show more + Plus $749 /month Get Started Everything in Growth plus: Custom quota of Handled Conversations Dedicated Success Manager Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available
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User Reviews

User Ratings	4.3 (based on 56 reviews)	No reviews available for the product
Rating Distribution	Excellent 31 Very Good 8 Good 2 Poor 0 Terible 1	No reviews available for the product
Expert's Review generated by AI	No Expert ai Review available for the product	Tidio Helpdesk is an impressive AI-powered support solution that optimizes team efficiency and enhances customer satisfaction. Its smart ticketing system ensures seamless organization, while ...Read more
Pros and Cons	No pros or cons available for the product	With a simple guided setup, teams can start using Tidio within minutes without extensive onboarding. Businesses can manage customer interactions across live chat, email, WhatsApp, Instagram, and Messenger from a single dashboard. The platform streamlines ticket management by automatically filtering, prioritizing, and routing tickets, ensuring faster resolutions. Tidio leverages advanced AI to provide personalized, human-like responses, reducing workload and improving response efficiency. Although AI-driven, complex or highly technical queries may still require human intervention, limiting full automation. While effective for most businesses, larger enterprises may require more advanced customization options beyond Tidio’s standard features.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
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Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Wix 3.2 (13774 reviews) GitHub 4.6 (7709 reviews)	WordPress 4.1 (25641 reviews) HubSpot CRM 4.2 (10374 reviews) Membrain 4.7 (162 reviews)

Customers

Customers	No Customers information available.	Glovo Jaguar Stanley

Media and Screenshots

Screenshots	11 Screenshots	4 Screenshots
Videos	1 Videos	1 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zendesk Support 4.3 Zoho Desk 4.4

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both osTicket and Tidio Helpdesk offer a Free Trial.

osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

Tidio Helpdesk is designed for Large Enterprises, Medium Business and Small Business.

Pricing for osTicket Starts at $9/User/Month whereas for Tidio Helpdesk Starts at $24/month when yearly.

Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

Some top alternatives to Tidio Helpdesk includes Zendesk Support and Zoho Desk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare osTicket vs Tidio Helpdesk vs Zendesk Support vs Zoho Desk

osTicket

Tidio Helpdesk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure