9.7
Spot Score
Build stunning websites without any coding skills.
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Starts from $14/Month, also offers free forever plan
Wix has consistently garnered high praise over the past year for its feature-rich platform and exceptional customer support, making it a standout choice for both novice and experienced web developers. Users frequently commend its intuitive and flexible design tools, emphasizing the creative freedom it provides compared to the rigid templates offered by some ...Read more
Easy to use and user-friendly platform, even for non-tech-savvy users, enabling fast and professional website creation.
Offers significant creative freedom with customizable options, moving beyond rigid templates.
Excellent customer service, with knowledgeable, patient, and efficient support representatives consistently resolving issues effectively.
Rapid response times for customer service inquiries, often within minutes.
Occasional challenges with billing clarity, including unexpected charges or upgrades without clear user awareness.
The initial customer support navigation (e.g., going through prompts) can sometimes feel tedious before reaching a live agent.
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G
Gaz
06/20/24
Excellent Customer Care.
Excellent Customer Care.
VW
Valued Wix User
06/20/24
Customer support excellent
Customer support excellent Support walked me through - answered all questions and held my hand. They double and triple checked any settings I changed and made sure it was all running.
VW
Valued Wix User Simon P
06/20/24
Customer relations are excellent
Customer relations are excellent, fast and efficient solutions, always available or contacted and solved in the shortest possible time. I have been working with them for years and they are a great business partner from the website. I highly recommend!
FB
Francesca Bondioli
06/20/24
Amazing support!
Date of experience: June 20, 2024
S
Sam
06/20/24
Feature-rich and easy to learn/use…
Feature-rich and easy to learn/use platform for web development
MN
Mary Nutt
06/19/24
Excellent Instructions to redirect my Domain Name…
Anna was excellent in walking me through getting my Google domain linked to my Wix website and providing detailed explanations every step of the way. This is a task that I had been dreading doing because I am not so tech savvy but by sharing my screen with Anna she was able to walk me through easily every screen. I would not have been able to do this on my own! Thanks Anna - you are amazing.
D
DDH
06/19/24
Excellent product and support
Excellent product and support. First Class!
DB
DAVE BATEMAN
06/19/24
Very fast interactive response from…
Very fast interactive response from Andrew who was able to resolve my issue without to many questions
J
Jason
06/19/24
Real customer support!
There are a lot of options out there for do-it-yourself web design. There a very few, however, that offer quality customer support with a human element. Today, I chatted with an actual person who was able to resolve a days-long issue for me in about 5 minutes. GREAT customer service!
VW
Valued Wix User
06/19/24
Big Supporter of WIX
I've been with WIX for 6 years and I have zero complaints! Capabilities are always improving and the customer support is top notch!
