20 Best Help Desk Software for Free in December 2024

9.7/10

Spot Score

Zoho Desk
RECOMMENDED

Efficient support for all your business needs.

4.4

(4147)

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2

Spot
Score

Zendesk Support

Effortlessly manage customer requests with Zendesk Support.

4.3

(1757)

RECOMMENDED

What is Zendesk Support?

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their ... Read more

Zendesk Support Pricing

Free Trial available, Try Now

Starts from $49/User/Month when Billed Yearly

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9.2/10

Spot Score

Zendesk Support
RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

4.3

(1757)

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

Pricing

Free Trial available, Try Now

Starts from $49/User/Month when Billed Yearly

9.8

Spot
Score

LiveAgent

Connect with your customers on all channels.

4.7

(870)

What is LiveAgent?

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and ... Read more

LiveAgent Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

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9.8/10

Spot Score

LiveAgent

Connect with your customers on all channels.

4.7

(870)

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Product Description

LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...

Pricing

Free Trial available

Starts from $15/User/Month, also offers free forever plan

9.8

Spot
Score

SysAid

Streamline IT support anytime, anywhere.

4.5

(695)

What is SysAid?

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut ... Read more

SysAid Pricing

Free Trial available

SysAid offers custom pricing plan

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9.8/10

Spot Score

SysAid

Streamline IT support anytime, anywhere.

4.5

(695)

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Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

Pricing

Free Trial available

SysAid offers custom pricing plan

9.7

Spot
Score

Help Scout

Streamline customer support with Help Scout.

4.4

(325)

What is Help Scout?

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, ... Read more

Help Scout Pricing

Free Trial available

Starts from $20/User/Month when Billed Yearly

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9.7/10

Spot Score

Help Scout

Streamline customer support with Help Scout.

4.4

(325)

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Product Description

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...

Pricing

Free Trial available

Starts from $20/User/Month when Billed Yearly

9.6

Spot
Score

Salesforce Service Cloud

Customer service made smarter, faster, and better.

4.6

(780)

What is Salesforce Service Cloud?

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive ... Read more

Salesforce Service Cloud Pricing

Free Trial available

Starts from $25/User/Month

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9.6/10

Spot Score

Salesforce Service Cloud

Customer service made smarter, faster, and better.

4.6

(780)

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Product Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

Pricing

Free Trial available

Starts from $25/User/Month

9.6

Spot
Score

Gorgias

Effortlessly manage customer interactions and relationships.

4.3

(497)

What is Gorgias?

The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage ... Read more

Gorgias Pricing

Free Trial available, Try Now

Starts from $10

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9.6/10

Spot Score

Gorgias

Effortlessly manage customer interactions and relationships.

4.3

(497)

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Product Description

The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central ...

Pricing

Free Trial available, Try Now

Starts from $10

9.6

Spot
Score

osTicket

Streamline customer service and save time with osTicket.

4.3

(42)

What is osTicket?

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves ... Read more

osTicket Pricing

Free Trial available

Starts from $9/User/Month, also offers free forever plan

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9.6/10

Spot Score

osTicket

Streamline customer service and save time with osTicket.

4.3

(42)

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Product Description

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right ...

Pricing

Free Trial available

Starts from $9/User/Month, also offers free forever plan

9.5

Spot
Score

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

4.4

What is Jitbit Helpdesk?

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to ... Read more

Jitbit Helpdesk Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

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9.5/10

Spot Score

Jitbit Helpdesk

Streamline customer support with Jitbit Helpdesk.

4.4

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Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

9.5

Spot
Score

Freshdesk

Empower your support team to excel.

(722)

What is Freshdesk?

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all ... Read more

Freshdesk Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

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9.5/10

Spot Score

Freshdesk

Empower your support team to excel.

4.0

(722)

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Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.4

Spot
Score

Vision Helpdesk

Streamline your customer service with ease.

4.4

(103)

What is Vision Helpdesk?

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk ... Read more

Vision Helpdesk Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

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9.4/10

Spot Score

Vision Helpdesk

Streamline your customer service with ease.

4.4

(103)

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Product Description

The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, escalation of calls, chat/IM system integrated with the help desk statuses, knowledge base management, and ...

Pricing

Free Trial available

Starts from $12/User/Month when Billed Yearly

9.4

Spot
Score

HelpDesk

Streamline customer support and boost team productivity.

4.3

(25)

What is HelpDesk?

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an ... Read more

HelpDesk Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

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9.4/10

Spot Score

HelpDesk

Streamline customer support and boost team productivity.

4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.3

Spot
Score

UVdesk

Customer service made easy, with UVdesk.

4.6

What is UVdesk?

UVdesk is simple to use, feature rich help desk software that helps to increase customer service. UVdesk can handle both internal and external ... Read more

UVdesk Pricing

Free Trial available

Starts from $16/Month when Billed Yearly, also offers free forever plan

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9.3/10

Spot Score

UVdesk

Customer service made easy, with UVdesk.

4.6

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Product Description

UVdesk is simple to use, feature rich help desk software that helps to increase customer service. UVdesk can handle both internal and external customer requests with ease. With the drag-and-drop functionality, email notifications, knowledge base, knowledge management, reporting, data analytics, ...

Pricing

Free Trial available

Starts from $16/Month when Billed Yearly, also offers free forever plan

9.3

Spot
Score

Reamaze

Revolutionizing customer support for seamless communication.

4.6

(139)

What is Reamaze?

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of ... Read more

Reamaze Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

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9.3/10

Spot Score

Reamaze

Revolutionizing customer support for seamless communication.

4.6

(139)

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Product Description

Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...

Pricing

Free Trial available

Starts from $27.55/User/Month when Billed Yearly

9.2

Spot
Score

SupportBee

Effortlessly manage your customer support needs.

4.2

(3)

What is SupportBee?

SupportBee is a help desk software as a service (SaaS) designed to quickly and easily create and manage an online help desk, support website, ... Read more

SupportBee Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly

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9.2/10

Spot Score

SupportBee

Effortlessly manage your customer support needs.

4.2

(3)

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Product Description

SupportBee is a help desk software as a service (SaaS) designed to quickly and easily create and manage an online help desk, support website, knowledge base, or community forum. It includes built-in email support for customers so they can communicate with users by email instead of relying on ...

Pricing

Free Trial available

Starts from $13/User/Month when Billed Yearly

9.2

Spot
Score

Kayako

Transforming customer support, one chat at a time.

3.5

(195)

What is Kayako?

Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an ... Read more

Kayako Pricing

Free Trial available

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9.2/10

Spot Score

Kayako

Transforming customer support, one chat at a time.

3.5

(195)

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Product Description

Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors while delivering exceptional customer service. Kayako's chat support software helps businesses improve ...

Pricing

Free Trial available

9.2

Spot
Score

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

2.6

(4)

What is Deskpro?

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow ... Read more

Deskpro Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

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9.2/10

Spot Score

Deskpro

Transforming support with customizable tools and lightning-fast solutions.

2.6

(4)

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Product Description

Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro's Assist Desk Tool allows to quickly assign tickets to technicians for ...

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.1

Spot
Score

Cayzu Help Desk

Simplify support and keep customers satisfied.

4.6

(11)

What is Cayzu Help Desk?

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage ... Read more

Cayzu Help Desk Pricing

Free Trial available

Starts from $4/User/Month when Billed Yearly

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9.1/10

Spot Score

Cayzu Help Desk

Simplify support and keep customers satisfied.

4.6

(11)

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Product Description

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...

Pricing

Free Trial available

Starts from $4/User/Month when Billed Yearly

9.1

Spot
Score

HubSpot Service Hub

Inbound support made simple and efficient.

4.3

(822)

What is HubSpot Service Hub?

HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few ... Read more

HubSpot Service Hub Pricing

Starts from $1,200, also offers free forever plan

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9.1/10

Spot Score

HubSpot Service Hub

Inbound support made simple and efficient.

4.3

(822)

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Product Description

HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in touch with key customer stages in the buying process. Plus, no matter how ...

Pricing

Starts from $1,200, also offers free forever plan

9.1

Spot
Score

UseResponse

Effortless help desk management made easy.

4.2

(21)

What is UseResponse?

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the ... Read more

UseResponse Pricing

Free Trial available

Starts from $1,490/Year

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9.1/10

Spot Score

UseResponse

Effortless help desk management made easy.