Cayzu Help Desk

Our agents really love it!

PROS & CONS What are the best aspects of this product? We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize! What aspects are problematic or could work better? I don't see anything problematic right now. What features/services would you like to see in future versions of this product? Probably more integrations and more automation, we really like those! What specific problems in your company ...

Our agents really love it!

PROS & CONS What are the best aspects of this product? We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize! What aspects are problematic or could work better? I don't see anything problematic right now. What features/services would you like to see in future versions of this product? Probably more integrations and more automation, we really like those! What specific problems in your company ...

Great Addition to my growing business

PROS & CONS What are the best aspects of this product? The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst all the time focusing on our targets. What aspects are problematic or could work better? Everything that the system offers works really well, we have not had any difficulties in either getting set up, or in using the system. What features/services would you like to ...

Better customer support at Flexkor

What do you like best? Definitely like Cayzu's ease of use and support team as they actually listen to my suggestion and make them happen! What do you dislike? Since they are fairly new they are missing some features but quickly adding them. Recommendations to others considering the product: Using Cayzu has worked out great for Flexkor. My team has used other help desk solutions in the past and they do not compare Cayzu’s ease of use and feature set. I’m providing better ...

Cayzu Help Desk

What do you like best? It was very easy to start using Cayzu. The customer support department is great if you need additional assistance. What do you dislike? The site does have some issues. Sometimes it takes several minutes to switch screens which can be an issue if you are trying to work fast. You can not have multiple ticket tabs open. Recommendations to others considering the product: If you are looking for a ticketing system that just tracks tickets this is the product for ...

Cayzu an efficient help service with great benefits

What do you like best? This application allows us to quickly create a ticket for each client, and also allows us to monitor the process of each of the tickets in a very easy way. Its control panel is very easy to use and can be seen by support desk administrators and constantly monitor expired requirements. It is a unique platform and you can send emails to talk to our customers, answer their questions and provide them with the best possible support. What do you dislike? Cayzu has ...

Cayzu Help Desk is an effective solution to provide fast and personalized responses

What do you like best? Cayzu has a clean and modern website. I like its reporting and analysis characteristics. I also like that you have an API to connect to our email provider, allowing us to have control of the tickets we receive. On the other hand, I like being able to answer emails with generic responses. What do you dislike? I would like ticket updates to be faster. The website takes a few more seconds to update incoming tickets and sometimes creates confusion of tickets that ...

I love this customizable software!

PROS & CONS What are the best aspects of this product? The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry ...

Cayzu is a wonderful help desk platform

What do you like best? Cayzu is a support platform that has extensive helpdesk tools. What I like most is that I can see the requests on different channels, so that I can respond easily. It is also very useful to have the ability to divide between different departments, so that we can prioritize the incidents by area. What do you dislike? Sometimes the platform has some drawbacks and fails to load the information that was updated, so try again. Recommendations to others considering ...

I love this customizable software!

PROS & CONS What are the best aspects of this product? The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry ...