Jitbit Helpdesk Reviews in February 2025: User Ratings, Pros & Cons

Amazingly Perceptive and Seamless Functioning

PROS & CONS What are the best aspects of this product? The Jitbit platform has stellar speed and efficiency, which boosts the productivity of our support staff. It helps us prioritize tickets depending on urgency, as well as the decreasing focus which repetitive tasks demand. Not to mention its terrific simple but perceptive interface too. What aspects are problematic or could work better? Add better customization controls, and this platform would surely do great. What specific ...

Professional and Great Helpdesk Platform

PROS & CONS What are the best aspects of this product? Jitbit Helpdesk offers all the features which suit our needs, such as an efficient ticketing system, robust mobile app, and professional yet simple interface. It lets me communicate with my staff easily, as well as respond to tickets immediately. Also, it works great with Flack, meaning it allows us to work with a professional technician and fix problems without hassles. What aspects are problematic or could work better? More ...

Simple Installation but robust enough for all the tasks it should do

PROS & CONS What are the best aspects of this product? It allows easy setup for a ticketing system, which generates and assigns tickets automatically. Users only have to email our helpdesk, and the automated system instantly kicks in. Our old platform is nothing compared with this fantastic software. What aspects are problematic or could work better? This platform lacks a built-in dashboard where essential info, such as ticket quantity, should be conveniently displayed. Such a feature ...

Largely Benefits Small to Medium IT Workforce

PROS & CONS What are the best aspects of this product? It features a highly usable report interface that lets you accomplish different tasks easily. You’d get a marking system that measures the work of your support staff. This lets you analyze their job conveniently. It’s easy to dig through the report system with the help of labels too, such as assigned staff, dates and time among other classifications. What aspects are problematic or could work better? I’m not satisfied with the user ...

The Platform is Surely Wonderful

PROS & CONS What are the best aspects of this product? We’ve tried free to expensive ticketing systems and helpdesk platform from different providers, but only Jitbit has satisfied our needs. This is because of its easy and upfront installation, quick functioning, as well as seamless refreshing, reinforcing and relocating features. It also has its support staff we can trust. And its stellar customer support system is the best for us since it has helped our company get tons of ...

The Professional Technical Software - ASP.NET and MS SQL Server is Fantastic

PROS & CONS What are the best aspects of this product? It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available. What aspects are problematic or could work better? This ...

Great software

PROS & CONS What are the best aspects of this product? This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit includes features that are sensible and competitive to other products like it in the market. For a company who's just startng out with request tracking, this software deserves some serious attention. What aspects are problematic or could work better? While it's ...

Automated ticketing at its finest.

PROS & CONS What are the best aspects of this product? We've finally stepped into the 21st century by saying goodbye to our old helpdesk solution. With Jitbit, we no longer have to worry about manually assigning tasks. All we have to do is properly configure our filters so that tickets are automatically assigned to the correct department. It's very convenient! What aspects are problematic or could work better? The only drawback to Jitbit is the absence of a built-in dashboard. It would ...

We’re Highly Satisfied with JitBit Helpdesk

PROS & CONS What are the best aspects of this product? We’ve tried different ticketing software options from a lot of brands before, but only JitBit Helpdesk has suited our company. Easy to install, integrate and run, plus it has efficient managing features with dedicated customer care. The customer service communicates with us professionally, which helped us gather suggestions for the good of our company. What aspects are problematic or could work better? The job interface has a ...

Basic but robust tool for handling tickets.

PROS & CONS What are the best aspects of this product? We needed an efficient way to handle tickets filed by clients—and Jitbit fits the bill perfectly. Not only that, but it has a pretty robust mobile option that lets me work and respond to tickets wherever I may be. It integrates with 3rd-party task management software, a useful feature when we need to work with external specialists. What aspects are problematic or could work better? When it comes to advanced tools, it falls a few ...