Jitbit Helpdesk

The Platform is Surely Wonderful

PROS & CONS What are the best aspects of this product? We’ve tried free to expensive ticketing systems and helpdesk platform from different providers, but only Jitbit has satisfied our needs. This is because of its easy and upfront installation, quick functioning, as well as seamless refreshing, reinforcing and relocating features. It also has its support staff we can trust. And its stellar customer support system is the best for us since it has helped our company get tons of ...

The Professional Technical Software - ASP.NET and MS SQL Server is Fantastic

PROS & CONS What are the best aspects of this product? It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available. What aspects are problematic or could work better? This ...

Great software

PROS & CONS What are the best aspects of this product? This software has the right combination of affordable pricing and features. Its ability to track and respond to clients have led to my first successful project. JitBit includes features that are sensible and competitive to other products like it in the market. For a company who's just startng out with request tracking, this software deserves some serious attention. What aspects are problematic or could work better? While it's ...

We’re Highly Satisfied with JitBit Helpdesk

PROS & CONS What are the best aspects of this product? We’ve tried different ticketing software options from a lot of brands before, but only JitBit Helpdesk has suited our company. Easy to install, integrate and run, plus it has efficient managing features with dedicated customer care. The customer service communicates with us professionally, which helped us gather suggestions for the good of our company. What aspects are problematic or could work better? The job interface has a ...

Very impressive.

PROS & CONS What are the best aspects of this product? Out of all the helpdesk solutions that we've tried out, we've tagged Jitbit as the best. It is superior when it comes to speed, support, features, and even customer service. We've been using this for some time now and the customer support from the Jitbit team remains unwavering. I'm really glad we chose this software among other options. What aspects are problematic or could work better? I am not particularly fond of how our reps ...

Nice ticketing app

What do you like best? We tried two different apps, both more expensive than Jitbit, and finally settled on this one b/c that’s what our end-users found the easiest to work with. What do you dislike? The chat notifications on the mobile app can be 10-20 seconds late Recommendations to others considering the product: This looks as a pretty basic app on the surface, but give it a chance and you’ll discover all the advanced features like automation rules, SLAs, chat, Assets etc. ...

Very Responsive Team

What do you like best? Whenever we ran into some trouble the team solved all our problems literally online. And whenever their support was unable to assist, the CTO (Max) showed up to give us us some handhodling through the process. What do you dislike? Billing issues. Couple of times they charged our credit card but the app kept showing "trial" for HOURS, until they had to fix something. Everything continued to work though. What problems are you solving with the product? What ...

Loved the self-hosted option

What do you like best? Similar self-hosted solutions are priced 3-4 times more. Also our end-users are mostly non-technical, and I was really surprised how quickly they got around. What do you dislike? The windows-integrated authentication was tricky to set up on our domain controller What problems are you solving with the product? What benefits have you realized? We run a chain of small maintenance teams that use the app to track requests and we always though getting a ...

The Professional Technical Software - ASP.NET and MS SQL Server is Fantastic

PROS & CONS What are the best aspects of this product? It allows easy categorizing and tagging of tickets, as well as putting screenshots and documents on them. It does agent assignment, managing ticket visibility, and asset tracking so we can assign it to users. Moreover, it lets us manage knowledge-base efficiently. Best of all, we love the MS SQL Server and ASP.NET which are the best professional technical platform available. What aspects are problematic or could work better? This ...

The Platform is Surely Wonderful

PROS & CONS What are the best aspects of this product? We’ve tried free to expensive ticketing systems and helpdesk platform from different providers, but only Jitbit has satisfied our needs. This is because of its easy and upfront installation, quick functioning, as well as seamless refreshing, reinforcing and relocating features. It also has its support staff we can trust. And its stellar customer support system is the best for us since it has helped our company get tons of ...