HubSpot Service Hub Reviews in February 2025: User Ratings, Pros & Cons

"Hubspot has helped us organize our small company and given us time back!"

What do you like best about HubSpot Service Hub? All the information is in one easy-to-navigate place. It is pretty user-friendly and intuitive, and if you are having trouble the customer service is really helpful!

"All-in-one, customizable CRM solution."

What do you like best about HubSpot Service Hub? I like creating my own dashboards and filtering data exactly how I need it to be filtered. It drastically increases my productivity on a daily basis.

"Great platform to excel CX!"

What do you like best about HubSpot Service Hub? The academy courses! It's been super helpful to know that besides the content-rich Help Page, I can join any course and learn my way around the Service Hub. Also, I appreciate the extra fast support and friendly customer reps!

"AN AMAZING TOOL TO WORK WITH and deal with customers"

What do you like best about HubSpot Service Hub? THE FACILITY THAT INFORMATION CAN BE OBTAINED AND FILTERED. HELP US TO KEEP TRACK OF ALL OUR PRODUCTS AND ALSO HELP OUR ALLIES WITH THE SOLICITUDES ANSWERING IN A SHORTER TIME

"Great customer service tool"

What do you like best about HubSpot Service Hub? HubSpot is a fantastic tool for managing large eCommerce customer databases and their support tickets. We have it interfaced with the WooCommerce WordPress app and it does a pretty good job for our very fast growing startup team.

"HubSpot is THE BEST!"

What do you like best about HubSpot Service Hub? HubSpot in general is far better than any CRM I've used with far more intuitive features but Service Hub allows for specific people to access the side of the business they need to access instead of forcing them to have a sales seat like most other CRMs. The abilities available for Service Hub far exceed what I even expected it to do with other tools we use and creating such beautiful workflows

"one of the best in terms in gathering datas of our customers"

What do you like best about HubSpot Service Hub? I've managed several CRM programs as an admin, and HubSpot is my top choice. It offers a prompt support crew, an excellent knowledge base, and ease of use. The adaptability of HubSpot in the areas of sales, marketing, and customer success is revolutionary. I couldn't perform my job without it; I rely on it every day. Meetings may be easily logged into HubSpot records thanks to pre-built interfaces and workflows, which are invaluable.

"Data flows both ways easily!!!"

What do you like best about HubSpot Service Hub? The data it's easy to find and to update. The UI it's nice and very intuitive. The Integration was easy with ChurnZero. I use it on a daily basis to manage our customer's information and updates.

"Great Client Support"

What do you like best about HubSpot Service Hub? I love how quickly support is provided, and quickly they are able to provide awnsers to any questions. What do you dislike about HubSpot Service Hub?

"Hubspot has saved me lots of time and manual effort!"

What do you like best about HubSpot Service Hub? I have been thoroughly pleased with hubspot's responsiveness over customer support, ability to build out tracking dashboards, integrations for notification settings, and speed of emails sent and received.