Helpy Reviews in January 2025: User Ratings, Pros & Cons

Helpy allows customers to offer a live support service

What do you like best? What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, so learning to use it was a simple task. There are also other features that I like like as: - It has a Recaptcha system to protect the spam help service. - Integrates with Google Analytics to send usage statistics for reports and visualization. What do you dislike? I have encountered an inconvenience in the reports of the agents not ...

Helpy is the future of the help desk service for companies

What do you like best? Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in real time, which shows the cases received, pending and resolved, as well as the average response or resolution time. It also has a section of reports that provides information about the incidents by agent in an estimated date of time. What do you dislike? Honestly the interface has some resolution problems, since it is not fully responsive, ...