Spot Score

Issuetrak

Effortlessly streamline your customer support.

4.4

(72)

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Starts from $69/User/Month

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is Issuetrak?

Affiliate Disclosure

Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the need of each request, assign tasks to users based on issue priority or complexity, provide instant access to status updates, check order statuses, identify patterns within requests, generate reports for management review, and much more.

Pricing

Starts from $69/User/Month

Customer Type

Freelancers
Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Installed - Windows
Installed - Mac

Issuetrak software demo

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Issuetrak Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Incident Management

Customizable Branding

Issuetrak Pricing

Visit website

Free Trial

Not available

Issuetrak Pricing

Starts from $69/User/Month

Pricing Model

Paid Plans (One-time license /Subscription /Quotation Based )

Visit website

Pricing Plans

On-Premise

$998

One-Time Payment

24/7 phone, chat, and email support
Unlimited issues
Multi-channel issue submission
Mass issue handling
Issue automations and workflows

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Cloud

$69

/User/Month

Includes features of On-Premise plan, plus
Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance

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Cloud+

Includes features of Cloud plan, plus
Dedicated server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose your data center based on geographic location

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Explore in-depth pricing

Screenshots of the Issuetrak Pricing Page

Disclaimer: Pricing information for Issuetrak is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Issuetrak

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Issuetrak Reviews & Ratings

4.4

Very Good

Based on 72 ratings & 69 reviews

Rating Distribution

Excellent

(31)

Very Good

(32)

Good

(5)

Poor

(1)

Terible

(0)

User Review

Ada

12/04/21

5 out of 5

The customer support is outstanding

PROS & CONS What are the best aspects of this product? The support team is great and the agents are fast, professional, and courteous. They make me ...

Pearl

12/03/21

4 out of 5

Easy to set up and use

PROS & CONS What are the best aspects of this product? Issuetrak is easy to set up and use. The upgrades are straightforward. The tech support is ...

Mitchell

11/26/21

5 out of 5

Simple yet packed with features

PROS & CONS What are the best aspects of this product? Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside ...

Sherri

09/06/21

5 out of 5

The app is easy to configure and use

PROS & CONS What are the best aspects of this product? Issuetrak is easy to configure and ease. The learning curve is short and we could easily set ...

View all Reviews

Issuetrak Customers

Pfizer

Dollar Tree

Vigor Industrial

Somero

Auburn University

Anderson Power Products

NECO

Girl Scouts

Bellisio Food

JoyGlobal

Issuetrak Integrations

4.3

3.4

3.9

4.6

4.3

4.4

4.5

3.5

View all integrations

Issuetrak Support

Contact

+1 866-477-8387

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Norfolk, Virginia

Reach out to Issuetrak Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Issuetrak is a Help Desk Software. Issuetrak offers Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and many more functionalities.

Some top alternatives to Issuetrak includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and BoldDesk.

Yes, Issuetrak provides API.

No, Issuetrak doesn't provide mobile app.

Issuetrak is located in Norfolk, Virginia

Issuetrak offers One-time license, Subscription, Quotation Based pricing models

Yes, Issuetrak can integrate with Salesforce, SendGrid, MailChimp, Google Analytics and many more.You can find more integration for Issuetrak here

The starting price of Issuetrak is $69/User/Month

Researched by Rajat Gupta