8.8/10
Spot Score
Overview
Features
Pricing
Alternatives
Ratings
Media
Customers
Integrations
Support
FAQs
Issuetrak is a web-based help desk application that enables organizations to track, manage, and report all customer requests coming into one central location. Manage requests from inception to closure, prioritize the need of each request, assign tasks to users based on issue priority or complexity, provide instant access to status updates, check order statuses, identify patterns within requests, generate reports for management review, and much more.
Starts from $69/User/Month
Freelancers
Large Enterprises
Medium Business
Small Business
SaaS/Web/Cloud
Installed - Windows
Installed - Mac
Software demo
View demo
You can also consider
Free Trial
Not available
Issuetrak Pricing
Starts from $69/User/Month
Pricing Model
Paid Plans (One-time license /Subscription /Quotation Based )
Pricing Plans
On-Premise
$998
One-Time Payment
24/7 phone, chat, and email support
Unlimited issues
Multi-channel issue submission
Mass issue handling
Issue automations and workflows
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Cloud
$69
/User/Month
Includes features of On-Premise plan, plus
Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance
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Cloud+
Includes features of Cloud plan, plus
Dedicated server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose your data center based on geographic location
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Screenshots of the Issuetrak Pricing Page
Disclaimer: Pricing information for Issuetrak is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Recommended
Efficient support for all your ...
9.7
Very Good
Recommended
Effortlessly manage customer ...
9.2
Very Good
Recommended
Solving IT problems, keeping ...
Very Good
User Review
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A
Ada
12/04/21
The customer support is outstanding
PROS & CONS What are the best aspects of this product? The support team is great and the agents are fast, professional, and courteous. They make me ...
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P
Pearl
12/03/21
Easy to set up and use
PROS & CONS What are the best aspects of this product? Issuetrak is easy to set up and use. The upgrades are straightforward. The tech support is ...
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M
Mitchell
11/26/21
Simple yet packed with features
PROS & CONS What are the best aspects of this product? Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside ...
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S
Sherri
09/06/21
The app is easy to configure and use
PROS & CONS What are the best aspects of this product? Issuetrak is easy to configure and ease. The learning curve is short and we could easily set ...
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Pfizer
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Auburn University
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NECO
Girl Scouts
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JoyGlobal
Contact
+1 866-477-8387
Customer Service
24/7 (Live rep)
Business Hours
Online
Location
Norfolk, Virginia
Stuck on something? We're here to help with all the questions and answers in one place.
Issuetrak is a Help Desk Software. Issuetrak offers the following functionalities:
Here's a list of the best alternatives for Issuetrak
Yes, Issuetrak provides API.
No, Issuetrak doesn’t provide mobile app.
Issuetrak is located in Norfolk, Virginia
Issuetrak offers One-time license, Subscription, Quotation Based pricing models
