8.8/10
Spot Score
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Ada
12/04/21
The customer support is outstanding
PROS & CONS What are the best aspects of this product? The support team is great and the agents are fast, professional, and courteous. They make me feel at ease and resolve all issues efficiently. What aspects are problematic or could work better? I have been using Issuetrak for more than three years, but have not found any noticeable drawbacks. What specific problems in your company were solved by this product? Our clients need a software they can use to inform us about any problems ...
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M
Mitchell
11/26/21
Simple yet packed with features
PROS & CONS What are the best aspects of this product? Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside Issuetrak. Users also have the option of emailing their tickets if they are not able to access the software. The user information is linked to the ticket which means we do not have to do extra research on who submitted the request. What aspects are problematic or could work better? The only grouse I have is that the software opens new windows ...
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