Issuetrak Reviews in January 2025: User Ratings, Pros & Cons

The customer support is outstanding

PROS & CONS What are the best aspects of this product? The support team is great and the agents are fast, professional, and courteous. They make me feel at ease and resolve all issues efficiently. What aspects are problematic or could work better? I have been using Issuetrak for more than three years, but have not found any noticeable drawbacks. What specific problems in your company were solved by this product? Our clients need a software they can use to inform us about any problems ...

Easy to set up and use

PROS & CONS What are the best aspects of this product? Issuetrak is easy to set up and use. The upgrades are straightforward. The tech support is excellent and the agents provide prompt and helpful service to resolve issues. What aspects are problematic or could work better? The tool is concise and clear and meets all my requirements. The GUI could be improved, but apart from this glitch it is a great product. What specific problems in your company were solved by this product? We use ...

Simple yet packed with features

PROS & CONS What are the best aspects of this product? Issuetrak’s REST based API helps us to use our own app’s interface to create tickets inside Issuetrak. Users also have the option of emailing their tickets if they are not able to access the software. The user information is linked to the ticket which means we do not have to do extra research on who submitted the request. What aspects are problematic or could work better? The only grouse I have is that the software opens new windows ...

The app is easy to configure and use

PROS & CONS What are the best aspects of this product? Issuetrak is easy to configure and ease. The learning curve is short and we could easily set up the software for our work. Users love the easy and fast input. The system helps them efficiently manage hundreds of tickets every day. What aspects are problematic or could work better? There are no issues with the software. If anything comes up, the support team fixes it quickly even if the issue is at my end. What specific problems in ...

Robust yet intuitive app

PROS & CONS What are the best aspects of this product? The app is powerful yet intuitive. It offers a comprehensive set of tracking features as well as optional modules that cover ancillary requirements. The customer support is excellent and the agents have sound knowledge about the product. What aspects are problematic or could work better? Issuetrak can be difficult to set up. You need to learn about certain terms and language of the product to stage it effectively. Plus, different ...

Flexible application

PROS & CONS What are the best aspects of this product? Issuetrak offers me the flexibility to use the features I need. The pricing is scalable and product is ideal for project management and to track issues. You don’t need to be a paid user to connect to issues. What aspects are problematic or could work better? It takes some time to set up the system-generated emails for the end users, but this is to be expected given the flexibility of the software. What specific problems in your ...

Highly scalable software

PROS & CONS What are the best aspects of this product? I would like to point out the following as top features and benefits: The app is fit for our purposes. It is simple to use, semi-intuitive, and highly scalable with regards to user volume. What aspects are problematic or could work better? The following drawbacks could be improved: Issuetrak shows user display IDs and group IDs instead of user names and group names. Both these pose problems when creating reports and performing ...

Easy to upgrade and maintain the software

PROS & CONS What are the best aspects of this product? Issuetrak is a flexible app that is easy to maintain, use, and upgrade. The software is flexible and the useful training site offers valuable ideas on how to use the site for different systems. What aspects are problematic or could work better? The mobile version could be improved. Right now the vendor offers a minimalist web version and the iOS/Android interface lacks the ability to take advantage of touch. I would also like to be ...

The app is easy to configure and use

PROS & CONS What are the best aspects of this product? Issuetrak is easy to configure and ease. The learning curve is short and we could easily set up the software for our work. Users love the easy and fast input. The system helps them efficiently manage hundreds of tickets every day. What aspects are problematic or could work better? There are no issues with the software. If anything comes up, the support team fixes it quickly even if the issue is at my end. What specific problems in ...

Easy to set up and use

PROS & CONS What are the best aspects of this product? Issuetrak is easy to set up and use. The upgrades are straightforward. The tech support is excellent and the agents provide prompt and helpful service to resolve issues. What aspects are problematic or could work better? The tool is concise and clear and meets all my requirements. The GUI could be improved, but apart from this glitch it is a great product. What specific problems in your company were solved by this product? We use ...