Dixa Reviews in January 2025: User Ratings, Pros & Cons

Could not be happier to have switched over to Dixa

A customer service platform which constantly renews itself and makes better

What do you like best? I love the best that my needs are heard instantly. If we need new features the requests is being processed. I also like that I have a fast overview of mail load. What do you dislike? It is annoying that I have to write something long in this field, when I don't have further to say. Recommendations to others considering the product: it works What problems are you solving with the product? What benefits have you realized? I have used the chat many times ...

After living Zendesk i was worried

What do you like best? After living Zendesk i was worried about finding the right platform for my company, one meeting with Dixa changed it all, friendly and easy to install, agents of all ages and knowliedge are very satisfied and happy to start their day with Dixa. What do you dislike? There is no dislliks, only improvments that takes place to my satisfaction. What problems are you solving with the product? What benefits have you realized? Combination of all cannels in one ...

Many options in an intuitive interface

What do you like best? My favorite feature in Dixa is that we can set up a new webshop with phone, mail and chat in an hour. With individual call flows, welcome messages etc. It makes us agile and effective - and more important - independent of external partners. What do you dislike? I guess it is when we get a "no" from Dixa on features that could help us. I understand that I ofcourse benefit from Dixa saying no to many others asking for features they need and hereby avoiding the ...

Hands down best customer service software

What do you like best? What not to like - every feature we ever wanted and a few we never thought of are to be found in this amazing tool-set. We are very happy also that we could integrate and prioritize our phone, email & chat. We use DIXA for all our contact points and we operate in multiple markets and DIXA helped us make sure all markets integrated nicely. What do you dislike? Nothing - Dixa is flexible & agile on ANY feedback we have provided. We had a few problems with ...

Smooth, easy to use and intuitive

What do you like best? Gathering all of our support channels in one solution and in a modern, smooth interface gives a great user experience and a feeling of great quality. What do you dislike? A lack of customization options, slightly too simple integration of busylight (although, these are all on the roadmap and eagerly awaited!) Recommendations to others considering the product: try it out, use the offered test methods and testphone numbers etc, to have your flows ready before ...

High quality customer support solution with a superb support

What do you like best? Onboarding was super easy. Our team was up and running within the first hour off going live. The team loves to work with the tool and we increased our efficiency directly. What do you dislike? Some APIs to tools we use are missing as a standard. The custom cards are a good solution and easy to implement. Recommendations to others considering the product: 1. Use th eopportunity of a test account. 2. Have a call with the onboarding and customer success ...

good and innovative crm software

What do you like best? regular updates, open minded for new suggestions of users, easy workflow due to working with presence, intuitive use What do you dislike? open conversations are not highlighted that well, communication thoughout the company is not that ideal, an missing ticket system for other parts of the company. What problems are you solving with the product? What benefits have you realized? inscreased efficiency, minimizes stress Response from Trisha Patel of Dixa ...

Super effective and easy to use

What do you like best? I like that the emails and phone calls are processed chronologically. I like the design and the easy handling. What do you dislike? Sometimes the mails are wrongly formatted and you can't find the last answer directly. What problems are you solving with the product? What benefits have you realized? Since we use dixa we work faster and more effective. We have a higher volume but you hardly notice it. You don't waste any time because the emails are assigned ...

Faster direct processing of customer inquiries

What do you like best? By creating workflows, the distribution of different customer inquiries can be controlled very precisely. By connecting to the shop system, all information about the customer's order can be read directly when the customer makes contact. The efficiency in the processing can be increased so immediately clearly. What do you dislike? No real CRM system available. Customers cannot be created in a Customer Card with several phone numbers and emails. What ...