Dixa Reviews in February 2025: User Ratings, Pros & Cons

"A Great Switch for Us!"

What do you like best about Dixa? Straight off the bat I loved the Dixa ethos, they weren't 'Sales' driven, they were driven to ensure that you and your team were able to best serve your customer base - they have a great platform that does this so well that they don't need to 'push' the sale, the sale will happen! The onboarding was amazing, great training at every step and the team are quick and responsive to questions. I really love how much the team care. Last but not least, actually ...

"one stop solution for customer success"

What do you like best about Dixa? Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track daily productivity, the dashboard page is amazing which shows the whole analysis of data, the customer support experience is great after using dixa, its easy to implement, increase in team productivity after using it. Our team does the majority of their work in dixa and is very happy with it. The Dixa support ...

"Dixa is the kindest and best customer service tool out there"

What do you like best about Dixa? They constantly evolve and develop new features. There's always an open dialogue with their customers, and they take feedback seriously. The service itself is so easy to use and really puts the customer in focus, joining all channels into one stream. What do you dislike about Dixa? There isn't anything I dislike, the only thing would be that some features take a long while to get, but otherwise, I'm happy with them and their creative energy. What problems ...

"Dixa review"

What do you like best about Dixa? I really like how dixa is very helpful and easy to stuff to do my wirk What do you dislike about Dixa? i like dixa everything going well and will advice others to use in future. What problems is Dixa solving and how is that benefiting you? No problems on dixa

"Dixa is great, easy to use."

What do you like best about Dixa? The amount of information you can get. Can see who is doing what and for what percentage of the day. Helps productivity. Chat feature also helps when having issues. What do you dislike about Dixa? There can be times when it crashes and have to re load often, but usually this can resolve the issue. Would be helpful if once you chat about the issue, it would be resolved and not come back but the issues do persist. What problems is Dixa solving and how is that ...

"Very easy to use and follow"

What do you like best about Dixa? The tickets, how it is set out and looks up to date What do you dislike about Dixa? it sometimes can be slow, but only on the odd ocasion What problems is Dixa solving and how is that benefiting you? It is easier to use and follow, i have picked this up quite quick

"Top Notch"

What do you like best about Dixa? I like how everything is in on place. It it easy to nativate through tickets, live chat and by telephone calls. It is very simple to use. The 'Chat with Support' system is quick to response. What do you dislike about Dixa? Sometimes you do not know what is wrong with Dixa and you have to go to the support desk. It would be good for transfering calls to be easier as it can be confusing sometimes. What problems is Dixa solving and how is that benefiting ...

"Many year Dixa promoter!"

What do you like best about Dixa? I like how easy dixa is for my agents. I've been a spokeperson for Dixa for many years about intuitive, easy workflow, and general focus on agent needs. The queue setup is amazing, and the way that their system makes agent work seamlessly, and really be the best version of themselves. What do you dislike about Dixa? The in depth analytics has gotten a lot better, but it still could be better. Missing fairly simple analytic tools, that is normal in many ...

"The simplest software I've used so far"

What do you like best about Dixa? Ease of use, very good UI. Almost everything you need for work is there What do you dislike about Dixa? To make it perfect, some functions are missing, such as adding links to the profile What problems is Dixa solving and how is that benefiting you? The customer can contact us quickly and easily, if we are not available on live chat, the customer can leave a message and be contacted by us quickly and easily.

"Dixa makes handling customers across multiple types of communication as easy as possible."

What do you like best about Dixa? Dixa makes handling customers easy and allows me to be flexible. This means I can spend less time finding previous conversations and more time on customer service. What do you dislike about Dixa? The notifications pop-up sits in front of the end call button. The email box in the desktop version is too small. Click to call does not work on the desc top version. What problems is Dixa solving and how is that benefiting you? The new email delivery status has ...