Atera

Great RMM solution for an incredible…

Great RMM solution for an incredible price.Atera is an excellent monitoring and management tool that provides almost all the functionality that its expensive competition does, for a fraction of the price. We moved from Datto to Atera earlier this year, drastically cutting costs without compromising management capabilities.The addition of a free version of Splashtop has also helped us out of some tough situations where Teamviewer has failed to work. The features are constantly being updated ...

Amazing tool!

PROS & CONS What are the best aspects of this product? Atera is easy to navigate. It also made it easier for us to connect with our clients. What aspects are problematic or could work better? It needs an integration with bit defender. What specific problems in your company were solved by this product? We no longer have problems with connecting / accessing our clients' computers. Are you a current user of this product? No

Functional, saved us a lot of money!

PROS & CONS What are the best aspects of this product? Basically everything needed for remote IT monitoring is covered Atera! What aspects are problematic or could work better? The learning curve is quite steep! Good thing they have video guides. What specific problems in your company were solved by this product? We were able to save thousands of dollars a year ever since we started using this. We're doing our monitoring within our team now instead of outsourcing someone to do it for ...

Atera is perfect for our team!

PROS & CONS What are the best aspects of this product? The selection of tools is so rich and amazing! It functions really well and addresses every issue. Their customer service is also highly commendable. They are reliable and prompt in addressing our concerns. What aspects are problematic or could work better? They could improve on the following: (1) customer creation; (2) mobile management functions; and (3) user-friendliness of the interface at the client-end. What specific problems ...

Probably the best RMM Tool in the market!

PROS & CONS What are the best aspects of this product? Atera has everything we need! And we're able to get it for a really affordable price. It's easy to install, non-obtrusive, and has a great integration with Splashtop. I love Atera! What aspects are problematic or could work better? They could improve the ticketing system further! What specific problems in your company were solved by this product? Definitely improved our RMM services. Are you a current user of this product? No

Super helpful for me as a freelance IT support

PROS & CONS What are the best aspects of this product? Atera is cost-efficient. You get what you pay for. I love that it doesn't require a minimum number of user/PCs. What aspects are problematic or could work better? I hope they would add an integration with calendar apps and allow users to schedule appointments using the website. What specific problems in your company were solved by this product? I work alone and this service really saved me. It helps me in getting my job done and ...

Really cost-efficient

PROS & CONS What are the best aspects of this product? It's possible to manage a huge number of clients if your have Atera. It can do a lot of things -- from ticketing to device monitoring. Because of the automations, our workflows become more streamlined. What aspects are problematic or could work better? Our team think it would be better if we have the option to use multiple brands even if we're just using one Atera account. What specific problems in your company were solved by this ...

Top RMM tool!

PROS & CONS What are the best aspects of this product? This app is pretty straightforward but still more functional than its competitors! It has flat fee so it doesn't limit the number of your servers. It's web-based so it is accessible anytime. It's also really secured! I like the following features: scripting, remote patching, and Splashtop intergration! What aspects are problematic or could work better? The network discovery charge is something I don't like. What specific problems ...

Absolutely awesome

PROS & CONS What are the best aspects of this product? This is an easy-to-learn software. All our team members were able to get trained easily. It's also really affordable! What aspects are problematic or could work better? We have issues connecting it with Splashtop sometimes. What specific problems in your company were solved by this product? We mainly use Atera in managing our work that we do for our clients! It really helped us during the pandemic! Are you a current user of this ...

Simply Amazing!

After moving through several different RMM & PSA solutions in such a short period of time Atera has been like breath of fresh air. It is very powerful, easy to navigate and has an amazing user interface. Furthermore the staff and customer service are simply amazing. Thank you Atera!