Atera Reviews in January 2025: User Ratings, Pros & Cons

"Checks all the boxes for a great price"

What do you like best about Atera? It is most helpful that Atera is an All-In-One suite of RMM, ticketing, and automation. What do you dislike about Atera? I don't have any. Any issues have been resolved quickly by Atera support. What problems is Atera solving and how is that benefiting you? Instead of being forced to use multiple sites or solutions from other companies, Atera has everything I need on one dashboard.

"One of the easiest RRM tools to start using day one"

What do you like best about Atera? The ease of deployment, right out of the box monitoring without complicated configurations. Ability to complete administrative tasks using file sharing, command line, powershell, registry changes without impacting the end user. If you need support which is rare, they are quick to respond and have provided exceptional support, going out of their way to help when not expected was refreshing. What do you dislike about Atera? May be lacking in some advanced ...

"Amazing RMM Toolkit"

What do you like best about Atera? Through the features that Atera has it enables me to be able to remotely monitor projects. It is easy to use and implement. It has a User-friendly interface. The customer support service center is helpful. What do you dislike about Atera? For the years l have been with Atera is simply just the best therefore no dislike. What problems is Atera solving and how is that benefiting you? It has resolved many endpoint problems by putting in place remote control ...

"Great RMM with tons of extra functionality"

What do you like best about Atera? Atera is much more than an RMM. I like that it offers additional functionality like a knowledge base, script library and countless APIs to software like Acronis. With its feature board, all users can make suggestions for new features and Atera is implementing and improving things all the time. Customer support is unmatched by any company I have dealt with before. Over chat, you receive immediate and helpful responses. What do you dislike about Atera? While ...

"A sustainable solution for remote system monitoring"

What do you like best about Atera? Atera has enabled remote monitoring scalable and sustainable through the manay usable features that it has. A perfect example of such feature is endpoint security that is userfriendly . Besides, there is also the help desk that is reliable and quite focused on meeting clients' needs. The customer support is friendly and easily accesible at any time one has a problem. The implementation of IT operations and running them is effective and speedy thereby ...

"Amazing under every single aspect"

What do you like best about Atera? The best thing about Atera and the the strongest part is the unlimited device capability. The price stays the same no matter how many devices you decide to install Atera on What do you dislike about Atera? Sometimes Splashtop is not working, even if it's a very rare thing What problems is Atera solving and how is that benefiting you? Automatic updates by patches, and alerts when devices have problems

"Still new, but amazed by the possibilities."

What do you like best about Atera? I just started using Atera in my new position with inward-facing customer service. The ability to utilize other apps such as AnyDesk and Splashtop are fantastic. The analytics are also extremely helpful and give a better picture of device and network health for our customer's sites and systems. It is also fairly intuitive for someone like myself who is new to the application. What do you dislike about Atera? Thus far, I don't have any major dislikes. I'm ...

"Great Features"

What do you like best about Atera? The asset management is nothing like I have used before. It is great What do you dislike about Atera? I feel in some areas it is underdeveloped. For example, I can't edit notes when they have been made. What problems is Atera solving and how is that benefiting you? Everything is now in one solution which has greatly increased the efficiency of the team

"Most effective tool for managing large number of machines."

What do you like best about Atera? Atera is very easy to use, an excellent tool for monitoring many PCs and servers with endless possibilities, and constantly evolving. Speedy customer support. Perfect integration with AI to help with tasks and solutions. What do you dislike about Atera? Sometimes, the UI jumps, and I need to click something else to return it back to normal. What problems is Atera solving and how is that benefiting you? Atera solves the need for integrating your own tools ...

"A change for the better!"

What do you like best about Atera? I like that all my devices are maintained in one place, i can very quickly see and automate processes. Easy quick install software with no maintenance that works along side other software. The customer ticketing system is an added bonus although basic, with improvments could be reallly goods (it free Bonus). The team and i are sat in this software all day as it has become the center of the IT department. What do you dislike about Atera? I would like the ...