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Front - Help Desk Software

Front Reviews in February 2025: User Ratings, Pros & Cons

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4.6

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Front Reviews & Ratings

4.6

Excellent

Based on 1325 ratings & 1199 reviews

Rating Distribution

Excellent

(1090)

Very Good

(101)

Good

(6)

Poor

(1)

Terible

(1)

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Showing 1-10 out of 1199

AU

Anonymous User

02/14/24

5 out of 5

"Best Business App Ever!"

What do you like best about Front? This is the best office set up I have ever seen! SUPER user friendly! What do you dislike about Front? Wish there was a way to show duplicates or matching tasks so that nobody on the team is working on the same one, a way to filter maybe?! Recommendations to others considering Front: Get it! IT IS SO EASY TO USE! What problems is Front solving and how is that benefiting you? Helps prevent duplicate work and ease of communication with co-workers.

PM

Pilar M

02/09/24

5 out of 5

"A very usefull tool for managing work emails"

What do you like best about Front? The fact that it organizes all emails from the same subject into one simple mail so it is very easy to find the exact info What do you dislike about Front? That is difficult to use this tool on a mobile phone because it is a heavy tool and it has some delay What problems is Front solving and how is that benefiting you? Solutions: Having all the info related to one issue in one specific email with all the conversation The possibility to snooze one ...

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CZ

Claudia Z

02/05/24

5 out of 5

"The best platform to keep all your emails organized"

What do you like best about Front? I like that I can combine various inboxes in one space. What do you dislike about Front? There is nothing I dislike about Front. I enjoy using it. What problems is Front solving and how is that benefiting you? Front is helping me to keep a communication with my clients in one space.

AU

Anonymous User

02/03/24

5 out of 5

"Incredibly beneficial for our team and customers"

What do you like best about Front? My favorite part about front is being able to collaborate with my team on emails coming into our inbox. It ensures that we're able to deliver the best possible responses to our customers. What do you dislike about Front? When using multiple computers, I tend to get logged out from each of the devices when I start work on a different device. I would like to be able to use Front on multiple devices at a time. What problems is Front solving and how is that ...

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KM

Kim M

01/09/24

5 out of 5

"Front Email Review"

What do you like best about Front? Smart features such as comments on email threads. What do you dislike about Front? The need to link source emails in order for workflows to work What problems is Front solving and how is that benefiting you? Email delegation Drafting emails and proofreading as a team before sending out assigning emails having conversations in-thread without the recipient seeing for a more efficient collaboration

RB

Richay B

01/08/24

5 out of 5

"The Best application i ever used for work"

What do you like best about Front? Ease of Use Sharing emails Snoozing feature Tagging feature What do you dislike about Front? Sometimes, its confusing when i have to reshare an email with someone What problems is Front solving and how is that benefiting you? Easy to follow up on emails and tracking

AU

Anonymous User

01/08/24

5 out of 5

"I love Front and it's my #1 email method. The only downside is it's slow sometimes to load stuff."

What do you like best about Front? I love that Front is very well organized and super easy to use. I also like that I can see when people read my messages and I can tag people which is very convenient. What do you dislike about Front? The biggest downside for me is the occasional technology issues. Sometimes Front will be down and I can use my search and my emails will be very delayed. Also sometimes switching between mailboxes and the search function will be slow. What problems is Front ...

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NS

Nadia S

01/08/24

5 out of 5

"Great for team collaboration and organization"

What do you like best about Front? Definitely the ability to chat with coworkers about a specific email thread and discuss options/opinions within the email thread. It really helps keep organized in the work day since we have moving parts across multiple apps. I use it all day every day. What do you dislike about Front? If you mention an email address in the "chat" thread, it forwards the whole chat conversation to the client. Can lead to some drama What problems is Front solving and how is ...

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MR

Martine R

01/06/24

5 out of 5

"I cannot imagine going back to any other Mail system"

What do you like best about Front? How collaborative the tool is. My team of 30 can easily cooperate. Reporting also helps me report on our SLA What do you dislike about Front? I cannot think of a feature I dislike or could do without.... What problems is Front solving and how is that benefiting you? Transferring an email during an investigation of a customer question. Easily respond to team questions.

AU

Anonymous User

01/05/24

5 out of 5

"Front is an organized person's dream"

What do you like best about Front? Being able to merge conversations together to limit the number of emails in my inbox What do you dislike about Front? Accidentally archiving messages before attending to them What problems is Front solving and how is that benefiting you? Keeping things organized and manageable.