Front

This is email communication on steroids!

PROS & CONS What are the best aspects of this product? We're at the height of email communications, and Front is (as it is aptly named) at the front row. Other emailing platforms pale in comparison to its features, even Gmail. This is where we exchange ideas, collaborate within the team, tag tasks in, and so much more! I didn't think email could be collaborative platform, but Front has introduced new ways to communicate with my team. What aspects are problematic or could work better? ...

Streamlines our email communications.

PROS & CONS What are the best aspects of this product? Front specializes in collaboration and visibility within a team setting. I had been on the lookout for a platform that would encourage productive conversation between members of our team, and I'm glad I came across this solution. We've been able to configure the setting according to our needs, and our team is thriving because of this. I can't wait to discover more ways to make the most out of this. What aspects are problematic or ...

Helps make email delegation in the team much easier

PROS & CONS What are the best aspects of this product? Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us. What aspects are problematic or could work better? I would like to see a more robust Salesforce integration. I also want a ...

Simple and efficient tool for managing personal and professional emails

PROS & CONS What are the best aspects of this product? I love how simple Front is, and how efficient I am at treating emails now that I use Front for personal, as well as for professional emails. The support team is incredible and have responded to every single request in a very quick turnaround. It's now easy for me to keep track of what needs to be done, and know to which emails I have to reply personally. What aspects are problematic or could work better? To be honest I have nothing ...

A great interface with a lot of flexibility

PROS & CONS What are the best aspects of this product? Front's web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies that we can set with our own. Everything runs relatively smoothly so there is no issue whenever we try to do some work with the app. I also like that it provides regular updates and has an open product roadmap on Trello. What aspects are problematic or could work better? We have 'hacked' drip campaigns using tags and rules. It ...

Front is perfect for managing multiple teams!

What do you like best? Analytics! SLA Notifications and Rules for various teams What do you dislike? The only pain point with Front is that there are certain analytics such as resolution time that don’t account for any action other than response. What problems are you solving with the product? What benefits have you realized? Our team has become much more efficient. The distribution has become much more fair and the analysis is specific to the teams.

Great app!

What do you like best? It's very practical to use. It took about 10 minutes the first time to figure out most of the details of this app What do you dislike? That you can't respond to FB messages after 24 hours (even though this is FB's problem not Front's) Recommendations to others considering the product: Just think well about tags so you don0t have any repeated What problems are you solving with the product? What benefits have you realized? I'm saving a lot of time ...

The best business E-Mail tool for startups!

What do you like best? I love how easy and intuitive everything is. Great UI/UX! It feels to flawless going through emails and eventually hit "Inbox Zero". What do you dislike? Better collaboration features to write emails together within the team. Also one dashboard to see all team-members and their assigned emails. But these are just nice-to-haves. Recommendations to others considering the product: Just give it a try. What problems are you solving with the product? What ...

A shared inbox offering all features you need

What do you like best? 1. There are no limits on how many or how you set up your shared inbox, this really helps us to deploy Front for all types of client-facing or internal use cases. 2. Very functionally rules/tags/views/discussion features which really helps us customize Front based on our needs. 3. Very handy contact manager/notes/meeting scheduling sidebar, which makes Front almost a light-weighted CRM system that works perfectly for our sales team. 4. Front combines ...

Everything at your fingertips.

What do you like best? Chats, emails, discussions are all at one place. Calendar there too. What do you dislike? Being a new user it was a bit confusing till someone walked me through it. Not much to dislike. What problems are you solving with the product? What benefits have you realized? The problems being that you can communicate with a client and chat with co-workers about said client. Therefore having it all in one place.