Trengo Reviews in January 2025: User Ratings, Pros & Cons

"Amazing tool for me ate Customer service"

What do you like best about Trengo? It´s very easy and helpful.We can easily assign tickets. What do you dislike about Trengo? Sometimes we cant searching the emails sent to you makes it difficult to find information quickly What problems is Trengo solving and how is that benefiting you? Customer support and partner quick response

"Good tool for managing your customer support"

What do you like best about Trengo? Easy to set up. You can gather all your communication channels in one place. Very useful to chat with colleagues using internal comments. Good customer support service (helped when some strange loop of assigning tickets happened after connecting a new team member). What do you dislike about Trengo? It's kind of annoying when sometimes notifications for unread tickets are not disappearing after you read them. There were a few times that all the incoming ...

"Good tool for managing your customer support"

What do you like best about Trengo? Easy to set up. You can gather all your communication channels in one place. Very useful to chat with colleagues using internal comments. Good customer support service (helped when some strange loop of assigning tickets happened after connecting a new team member). What do you dislike about Trengo? It's kind of annoying when sometimes notifications for unread tickets are not disappearing after you read them. There were a few times that all the incoming ...

"Trengo es una excelente plataforma de comunicación multicanal."

What do you like best about Trengo? Resaltaría las funcionalidades y el precio competitivo de la solución. What do you dislike about Trengo? La inmediatez en el soporte que en ocasiones necesitamos. Especial mención a Julian por toda la ayuda que nos ha proporcionado desde el inicio. What problems is Trengo solving and how is that benefiting you? Trengo nos está permitiendo captar ventas en campañas de generación a través del canal WhatsApp y Chat web.

"Well organized application and friendly along with proper and remarkable technical support."

What do you like best about Trengo? fast and easy track of our customer service interactions. What do you dislike about Trengo? the 24 hours window for responding to whatsapp messages is not suitable with our business as we have weekly days off. What problems is Trengo solving and how is that benefiting you? keeping records of our interactions and conversations, measuring our SLA and response speed.

"A great decision for our customer service team!"

What do you like best about Trengo? Trengo is extremely easy to use and easy to implement. Our transition from our previous plaatform was very smooth, and our team has become far more efficient dealing with customer service tickets. The support we received from our Onboarding Manager, Julian, was excellent and he was very responsive to our questions and needs. What do you dislike about Trengo? The reporting is not customizable and we cannot create new reports based on specific metrics. For ...

"Great prodcut for a fair price"

What do you like best about Trengo? User friendly Intuative Layout A lot of good features such as flowbots, reporting, chat etc Fair pricing tiers Easy to amend Support from Trengo team members Easy intergration - can be up and running quickly What do you dislike about Trengo? Translation issues Formatting emails sometimes Rules for closing pam not working a few 'bugs' to iron out What problems is Trengo solving and how is that benefiting you? Centralised plaform over multiple territories ...

"Great tool for handling our channels"

What do you like best about Trengo? I like the fact that it is very easy to use What do you dislike about Trengo? I don't have anything negative to say about Trengo What problems is Trengo solving and how is that benefiting you? Integrating Whatsapp messages

"It is a platform that is easy to use for a standard user and powerful for a technical user."

What do you like best about Trengo? The greatest utility is the unification of communications with the client and its greatest advantage is the creation of workflows What do you dislike about Trengo? The creation of flows is sometimes too tedious, and its biggest disadvantage is how unintuitive the execution of rules and their order is. What problems is Trengo solving and how is that benefiting you? Communication through WhatsApp messages with clients

"Fantastic Platform!"

What do you like best about Trengo? • Provides an easy way to conquer customer support emails • User friendly • Easy to implement • Used daily What do you dislike about Trengo? • No language translation option • Customer name fields are not separate • To access previous conversations, you have to manually scroll down • Not being able to open multiple tabs • Inbox showing incorrect number of emails - shows 1 when there are 0 • The interface is too crowded and busy. More customisation options ...