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9.1/10

Spot Score

UseResponse - Help Desk Software

UseResponse

Effortless help desk management made easy.

4.2

(22)

Add to compare

Starts from $1,490/Year

What is UseResponse?

UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor customer requests in real-time, and do more in less time with fewer errors along the way.

Pricing

  • Starts from $1,490/Year

  • Free Trial available

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

  • Installed - Windows

  • Installed - Mac

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UseResponse Pricing

Claim a Free Trial

Free Trial

  • Yes, It's available

UseResponse Pricing

  • Starts from $1,490/Year

Pricing Model

  • Free trial

  • Paid Plans (Subscription )

Claim a Free Trial

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Disclaimer: Pricing information for UseResponse is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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UseResponse Reviews & Ratings

4.2

Very Good

Based on 22 ratings & 21 reviews

Rating Distribution

Excellent

(17)

Very Good

(3)

Good

(0)

Poor

(0)

Terible

(1)

User Review

Log in Required to View Reviews

L

Lewis

02/09/20

1 out of 5

Extortionate pricing and limited plans

Extortionate pricing and limited plans, most being only 2 agents. Avoid.

UI

User in Industrial Automation

10/24/19

4.5 out of 5

UseResponse

What do you like best? UseResponse is one of the best available customer service programs that allows you to easily contact any customer through a ...

Read more

08/01/19

4.5 out of 5

It allows companies to understand their customers and the opinions of their customers.

What do you like best? I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement ...

Read more

JL

Joseph L

08/01/19

4.5 out of 5

It allows companies to understand their customers and the opinions of their customers.

What do you like best? I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement ...

Read more

UseResponse Media

UseResponse Customers

Cisco-logo

Cisco

IBM-logo

IBM

Remax-logo

Remax

PandG-logo

PandG

DB-logo

DB

hh-logo

hh

cpanel-logo

cpanel

Tinkoff-logo

Tinkoff

UseResponse Support

Contact

+1 516-874-2876

Customer Service

Business Hours

Online

Location

Long Beach, New York

Reach out to UseResponse Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

UseResponse is a Help Desk Software. UseResponse offers the following functionalities:

  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Document Storage
  • Customizable Branding
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Here's a list of the best alternatives for UseResponse

Yes, UseResponse provides API.

No, UseResponse doesn’t provide mobile app.

UseResponse is located in Long Beach, New York

UseResponse offers Free Trial, Subscription pricing models

Yes, UseResponse can integrate with

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