UseResponse Reviews in February 2025: User Ratings, Pros & Cons

Extortionate pricing and limited plans

Extortionate pricing and limited plans, most being only 2 agents. Avoid.

UseResponse

What do you like best? UseResponse is one of the best available customer service programs that allows you to easily contact any customer through a variety of channels, including direct messaging tools that allow you to get real-time feedback from your customers. Always check what your customers think about new aspects of your site or the content you share on your site. Although you don't always receive useful feedback, the ability to talk directly to customers is still very beneficial. ...

It allows companies to understand their customers and the opinions of their customers.

What do you like best? I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement and immediate support by email. What do you dislike? I have no cons in the use of the software in my company at all. Recommendations to others considering the product: UseResponse is a tool that works perfectly for our use case and I can only recommend it. What problems are you solving with the product? What benefits have you realized? ...

It allows companies to understand their customers and the opinions of their customers.

What do you like best? I like the simple user interface with great functionality, a lot of documentation and support is fantastic. Easy to implement and immediate support by email. What do you dislike? I have no cons in the use of the software in my company at all. Recommendations to others considering the product: UseResponse is a tool that works perfectly for our use case and I can only recommend it. What problems are you solving with the product? What benefits have you ...

A concise customer support platform with good versatility

What do you like best? The windows and panels are organized in a way that makes information easy to find. I like the immediate notifications we get that can allow us to respond in a timely fashion. During my initialization process, I was able to work with UseResponse to get me started quickly and add the integration to Slack. What do you dislike? Using the full extent of UseResponse capabilities may take some time. Sometimes I feel that UseResponse almost makes it too easy for customers ...

Great Product

What do you like best? This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals. What do you dislike? Honestly, I have not found anything that I do not like about ...

Useresponse for our Wishlist

What do you like best? The people and support behind the product which is feature rich and mature. What do you dislike? Some functionality we wanted hasn't been implemented. Recommendations to others considering the product Great tools for what you need, support is amazing! What business problems are you solving with the product? What benefits have you realized? To gather client feedback and to know more about their problems.

A Great Customer Support Experience at One Place

What do you like best? Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too. What do you dislike? Thier website fits perfectly on a 15-inch laptop or maybe a bigger screen but its troublesome on an ipad or tablets. Other than that, there's nothing to dislike. Recommendations to others considering the product Their cloud version's ...

Review for UseResponse

What do you like best? It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus, they usually reply within 5 minutes and are always there to help! What do you dislike? It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other ...

Excellent support and powerfool tool for managing customer feedback

What do you like best? It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all. What do you dislike? Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start. What business problems are you solving with the product? What benefits have you realized? We use UseResponce for ...