HappyFox Reviews in January 2025: User Ratings, Pros & Cons

Top class customer and ticket tracking system

PROS & CONS What are the best aspects of this product? We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders. What aspects are problematic or ...

Good ticketing app for small businesses

PROS & CONS What are the best aspects of this product? HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use. What aspects are problematic or could work better? Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is ...

Excellent help desk app for our company

PROS & CONS What are the best aspects of this product? I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers. What aspects are problematic or could work better? I have no specific complaints. I request the vendor to keep adding more out of the box reporting as ...

Gives value for investment

PROS & CONS What are the best aspects of this product? HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time. The advantages are excellent after sales support, fantastic email integration, and smart rules that help us to improve every day. What aspects are problematic or could work better? There are many areas for improvement: Employee wise filter is not available, I cannot ...

Makes it easy to keep track of your tickets

PROS & CONS What are the best aspects of this product? I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address. What aspects are problematic or could work better? We had a few issues when we started out, but all the problems have been resolved now. What specific problems in your company were solved by this product? We use HappyFox as ...

Amazing customer support

PROS & CONS What are the best aspects of this product? HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us. What aspects are problematic or could work better? The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use ...

I'm a happy HappyFox user

PROS & CONS What are the best aspects of this product? HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support team is prompt and helpful. In short, the app offers a great way to manage our company’s customer support and we are happy HappyFox users. What aspects are problematic or could work better? The app fulfills all my needs. The only thing I would like added is multiple ...

Fast and friendly support

PROS & CONS What are the best aspects of this product? I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the reporting feature enables me to create custom reports for my needs. What aspects are problematic or could work better? The major drawback is the system does not offer reminders to remind administrators about important tickets. A huge backlog occurs when more ...

HappyFox administration and analysis !!

What do you like best? It is a different software from the others that has worked and provided important solutions. I like why it allows the system to be attached to both my computer and mobile devices, its interface is attractive and optimal, in this way we can make notifications of any device attentive They are constant so it makes us be more attentive to the system. What do you dislike? Regarding the system, there are key functions to keep our company constantly monitoring there ...

Happy Fox | Help Desk Enterprise Services

What do you like best? The ease of customization and automation tools What do you dislike? Frankly, not too many dislikes at this time. However, as a recommendation, consideration for adding more business related SaaS / technology tools integrations would be nice. What problems are you solving with the product? What benefits have you realized? We have freed up quite a hefty amount of time for our support team with the automation and customization we have in place within our ...