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Compare Zendesk Support vs Deskero vs Zoho Desk vs Tidio Helpdesk

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Starts from $9 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.2/10

9.0/10

User Ratings

4.3

(63)
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Software Demo

Demo

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Features

Total Features

29 Features

15 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • $9 , Billed Yearly
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Grow

            • Social network ticketing

            • Automatic assignment

            • Live chat

            Show more +

          • Business

            • Complete multi-channel

            • Ticket assignment rules

            • Chat & feedback widget

            Show more +

          • Premium

            • Multi-brand management

            • Time tracking

            • Extended business & logic rules

            Show more +

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          Excellent

          37

          Very Good

          30

          Good

          3

          Poor

          0

          Terible

          0

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          No Expert ai Review available for the product

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          WConsulting

          WConsulting

          AES

          AES

          Verso

          Verso

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          No screenshots available.

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Deskero offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Deskero is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Zendesk Support Starts at $19/user/month when yearly whereas for Deskero Starts at $9/User/Month when Billed Yearly.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Deskero includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, Teamwork Desk, SeamlessDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, ReadyDesk, Trakdesk, LabiDesk, DeskXpand and BoldDesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].