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9.2/10

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support Alternatives and Competitors

Effortlessly manage customer requests with Zendesk Support.

Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Contract (SLA Management)

Pricing

  • Starts from $49/User/Month when Billed Yearly

  • Free Trial available

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List of the Top Zendesk Support alternatives as of December 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7/10

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

  • Reporting and Analysis

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus

RECOMMENDED

Solving IT problems, keeping businesses running smoothly.

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Product Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

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Common Features

  • Incident Management

  • Knowledge Base

  • Self Service Portal

+ 2 more

Unique Features

  • Asset Management

Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

9.0/10

Spot Score

Deskero - Help Desk Software

Deskero

Streamlining customer support, one click at a time.

4.3

(70)

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Product Description

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

7.4/10

Spot Score

Support Hub - Help Desk Software

Support Hub

Revolutionize customer support and improve communication.

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Product Description

Support Hub is a collaborative customer service tool designed to help solve problems faster. The intuitive touch screen system makes it easier to work together with support team than ever before, while powerful reporting tools help streamline the way business communicate with it's customers. ...

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Common Features

  • Ticket Management

  • Knowledge Base

  • Live Chat

Unique Features

No unique features

Pricing

Free Trial available

Starts from $19/Month, also offers free forever plan

9.4/10

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 12 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

Desky

Desky

Streamline support with a smart phone solution.

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Product Description

Desky - a smart phone based help desk software. It is a software that runs on a Smart phone via a browser and provides a unified help desk interface for multiple locations, with a single point of management. On-demand Dialer enables users to interact with system from anywhere in the world at ...

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Common Features

No common features

Unique Features

  • Organizational Charting

  • Meeting Room Booking

  • Mobile Booking

+ 2 more

Pricing

Desky offers custom pricing plan

9.7/10

Spot Score

Help Scout - Help Desk Software

Help Scout

Streamline customer support with Help Scout.

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Product Description

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Macros (Templated Responses)

+ 12 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $20/User/Month when Billed Yearly

9.6/10

Spot Score

Salesforce Service Cloud - Help Desk Software

Salesforce Service Cloud

Customer service made smarter, faster, and better.

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Product Description

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 13 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $25/User/Month

8.3/10

Spot Score

ReadyDesk - Help Desk Software

ReadyDesk

Streamline your customer support effortlessly.

1.8

(4)

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Product Description

ReadyDesk is a help desk and support ticket tracking application, featuring customer support tools such as knowledge base, FAQs and other items that can be used to improve customer service. This software provides complete unified front-end that allows to combine help desk and customer care, ...

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Common Features

  • Social Media Integration

  • Multi-Channel Communication

  • Document Storage

+ 9 more

Unique Features

No unique features

Pricing

Starts from $9/Month

7.6/10

Spot Score

Sitehelpdesk - Help Desk Software

Sitehelpdesk

Efficient support solutions for every help desk team.

4.0

(2)

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Product Description

Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. Sitehelpdesk includes salesforce.com integration, inline chat for customer support, customizable billing ...

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Common Features

  • Customizable Branding

  • Ticket Management

  • Knowledge Base

+ 4 more

Unique Features

No unique features

Pricing

Sitehelpdesk offers custom pricing plan