Jira Service Desk Reviews in February 2025: User Ratings, Pros & Cons

"User friendly tool for Task management"

What do you like best about Jira Service Management? I started using Jira at the start of my career, and it has been a very user-friendly experience as a fresher and now, when I assign tasks to my teammates. It helps in keeping track of the progress as well as managing all the functions that are being assigned. Even the deadlines can be estimated based on the progress track from the tool What do you dislike about Jira Service Management? .As a fresher, there were some difficulties that I ...

"JSM review"

What do you like best about Jira Service Management? Proven and flexible - perfect companion to the rest of the suite. What do you dislike about Jira Service Management? Stock SLA management is limited and relies on addons to shine What problems is Jira Service Management solving and how is that benefiting you? Client support ticket management

"Jira"

What do you like best about Jira Service Management? Allows me to collaborate with my team easily despite being in remote locations What do you dislike about Jira Service Management? The navigation of the menus. It requires too much back clicking What problems is Jira Service Management solving and how is that benefiting you? It benefits me in that I can know what issues are being handled by a member of my team

"Best tool for Task Assignment!"

What do you like best about Jira Service Management? JIra has been an user friendly interface that allows me in monitoring progress and efficiently handlingteh allocations of tasks.Additional, it allowsfor the estimation ofdeadlines based on theproject's progress which isa valuable feature. Ease of implementation as well as customer support are also a plus. What do you dislike about Jira Service Management? In the beginning I encountered some challenges in terms of locating the previous ...

"Easy to manage tasks and projects in a distributed team"

What do you like best about Jira Service Management? 1. The ability to manage teams and tasks across geography and across verticals. 2. The ability to see how well the team is doing, in terms of deadlines, the avg time took to solve a bug, the number of p0 etc. This helps in reflecting what are the areas to improve as a team and function effectively What do you dislike about Jira Service Management? There's nothing much to be very honest. Everything works seamlessly and Atlassian is a ...

"Good Service Management Tool"

What do you like best about Jira Service Management? We can create custum dahsboard also we can see all data on single dashbord in multipal ways. The user interface is great. we can create new PRs from this tool it is good new features. we can tracking /planing of project. What do you dislike about Jira Service Management? we are facing performanace issue. Somtimes it is difficult and complex to configure. What problems is Jira Service Management solving and how is that benefiting you? Need ...

"Solid itsm tool"

What do you like best about Jira Service Management? What I like best about Jira Service Management is that It works pretty similitar to jira software, if you know how to use jira software you will have no problems with this tool. Simple but powerful. What do you dislike about Jira Service Management? What I dislike about Jira Service Management is that it translates poorly to other languages, if you choose other language than english it will be a terrible mix between english and the ...

"Easy to use for collaboration and customers"

What do you like best about Jira Service Management? We use this for helping serve our customers with a knowledge base and support ticket portal, so they can raise tickets and request in line with contract SLA's and to keep them simple and easy to review at any time What do you dislike about Jira Service Management? Permissions, we have admins that could manage the platform but as soon as they are added in as a user they instantly use a licence when they are not acutally using the systme on ...

"Jira Service Management"

What do you like best about Jira Service Management? Jira is our best buddy when it comes to creating topics that we will need during meetings. We were able to setup topics and put deadlines as well. We can also leave comments on every post. What do you dislike about Jira Service Management? There is nothing that I dislike about Jira. It is one of our best applications that we used on a daily basis specially that we always have updates that we need to cascade. What problems is Jira Service ...

"Simplest ITSM Implementation of my life."

What do you like best about Jira Service Management? JSM offers easy customization and separation of customer support "portals," as well as support issue management in a format that's already familiar to our devs. What do you dislike about Jira Service Management? Unless you're already familiar with Jira management, the learning curve can be long and steep. I highly recommend using the Atlassian Community and researching prior to starting JSM build or customization. What problems is Jira ...