Compare Zoho Desk vs Zendesk Support vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zoho Desk (4147) Visit website Visit Website *sponsored	Zendesk Support (1757) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents ... Read More	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More
Entry Level Pricing	Starts from $14 , Billed Yearly	Starts from $19 , yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.7/10	9.2/10
User Ratings	4.4 (3462)	4.3 (7934)
	Visit website	Visit website

Software Demo

Demo	View demo	View demo

Features

Total Features	17 Features	18 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$14 , Billed Yearly	$19 , yearly
Pricing Pans	Free Get Started 3 Free Agents Email Ticketing Comment in Ticket Show more + Standard Get Started Unlimited Agents Includes features of Free plan, plus Ticket Tags: 20 Tags/Ticket Show more + Professional Get Started Includes features of Standard plan, plus Ticket Tags: 30 Tags/Ticket Approvals Show more + Browse all pricing plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.4 (based on 3462 reviews)	4.3 (based on 7934 reviews)
Rating Distribution	Excellent 2628 Very Good 1272 Good 213 Poor 15 Terible 19	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	No pros or cons available for the product	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Zoho Books 4.5 (565 reviews) Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews)	No Integration information available.

Customers

Customers	NHS Zoho Desk_customers_0 Zoho Desk_customers_3	Siemens LUSH Missouri Star

Media and Screenshots

Screenshots	4 Screenshots	2 Screenshots
Videos	4 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2 Jira Service Desk 4.1	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both Zoho Desk and Zendesk Support offer a Free Trial.

Zoho Desk is designed for Large Enterprises, Medium Business and Small Business.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Pricing for Zoho Desk Starts at $14/User/Month when Billed Yearly whereas for Zendesk Support Starts at $19/user/month when yearly.

Some top alternatives to Zoho Desk includes Zendesk Support, ManageEngine ServiceDesk Plus, Jira Service Desk, HelpDesk, SysAid, Desky, ReadyDesk, Sitehelpdesk, Trakdesk, HESK and BoldDesk.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Zoho Desk vs Zendesk Support vs ManageEngine ServiceDesk Plus

Zoho Desk

Zendesk Support

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure