Spot Score

Trakdesk

Streamline, organize, and improve customer support.

4.5

(1)

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Starts from $9.99/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is Trakdesk?

Affiliate Disclosure

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping via Company, Contact or Ticket. Multiple list views allow to easily find the ticket they need to update. With built in support for ServiceNow, ConnectWise, PCHelpline.

Pricing

Starts from $9.99/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Trakdesk software demo

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Trakdesk Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Knowledge Base

Ticket Management

Automated Routing

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

Trakdesk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Trakdesk Pricing

Starts from $9.99/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Starter

Email to ticket
Custom Domain
Ticket Time Tracking
Single Business Hour
Multiple Email Accounts

Show more +

Professional

Includes features of Starter plan, plus
Announcements
Multiple Business Hours
Multiple SLA Policies
Company & Group SLA

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Business

Includes features of Professional plan, plus
Game Mechanics
Portal Customization
Advanced Reports
Scheduled Reports

Show more +

Enterprise

Includes features of Business plan, plus
Custom Email Server
Custom SSL Certificate
IP Whitelisting
Security Audit Report

Explore in-depth pricing

Screenshots of the Trakdesk Pricing Page

Disclaimer: Pricing information for Trakdesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Trakdesk

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Trakdesk Reviews & Ratings

4.5

Very Good

Based on 1 ratings & 2 reviews

Rating Distribution

Excellent

(2)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Alex M

01/04/20

4.5 out of 5

"A platform to improve exponentially improve customer service."

What do you like best about Trakdesk? The reasons why I like Trakdesk are: 1.- Trakdesk has clean customer portal that allows for easy ticket ...

Alex M

01/04/20

4.5 out of 5

"A platform to improve exponentially improve customer service."

What do you like best about Trakdesk? The reasons why I like Trakdesk are: 1.- Trakdesk has clean customer portal that allows for easy ticket creation.

View all Reviews

Trakdesk Integrations

View all integrations

Trakdesk Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Reach out to Trakdesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Trakdesk is a Help Desk Software. Trakdesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.

Some top alternatives to Trakdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and BoldDesk.

No, Trakdesk doesn't provide API.

No, Trakdesk doesn't provide mobile app.

Trakdesk is located in NA

Trakdesk offers Free Trial, Subscription pricing models

Yes, Trakdesk can integrate with Stripe Payments, TeamViewer, Business Hangouts, PayPal and many more.You can find more integration for Trakdesk here

The starting price of Trakdesk is $9.99/User/Month when Billed Yearly

Researched by Rajat Gupta