Compare HelpDesk vs Zendesk Support vs Zoho Desk vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	HelpDesk (25) Get Quote Get Quote	Zendesk Support (1757) Visit website Visit Website *sponsored

Overview
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Description	HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More
Entry Level Pricing	Starts from $29 , Billed Yearly	Starts from $19 , yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.4/10	9.2/10
User Ratings	4.3 (50)	4.3 (7934)
	Get Quote	Visit website

Software Demo

Demo	View demo	View demo

Features

Total Features	15 Features	18 Features
Unique Features
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Pricing

Pricing Option
Starting From	$29 , Billed Yearly	$19 , yearly
Pricing Pans	Team Get Started Multiple mailboxes Reply address assigned to Team Multiple email templates Show more + Enterprise Get Started Includes features of Team plan, plus Security Audit log Security assistance Audit log Show more +	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Visit Website

User Reviews

User Ratings	4.3 (based on 50 reviews)	4.3 (based on 7934 reviews)
Rating Distribution	Excellent 23 Very Good 2 Good 0 Poor 0 Terible 0	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12
Expert's Review generated by AI	No Expert ai Review available for the product	No Expert ai Review available for the product
Pros and Cons	No pros or cons available for the product	No pros or cons available for the product
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Salesforce 4.3 (31400 reviews) HubSpot CRM 4.2 (10374 reviews)	No Integration information available.

Customers

Customers	Bungalow.Net Rategenius STS Gaming Group	Siemens LUSH Missouri Star

Media and Screenshots

Screenshots	3 Screenshots	2 Screenshots
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Zoho Desk 4.4 ManageEngine ServiceDesk Plus 4.2 Deskero 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both HelpDesk and Zendesk Support offer a Free Trial.

HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Pricing for HelpDesk Starts at $29/User/Month when Billed Yearly whereas for Zendesk Support Starts at $19/user/month when yearly.

Some top alternatives to HelpDesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

Some top alternatives to Zendesk Support includes Zoho Desk, ManageEngine ServiceDesk Plus, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare HelpDesk vs Zendesk Support vs Zoho Desk vs ManageEngine ServiceDesk Plus

HelpDesk

Zendesk Support

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure