Compare HelpDesk vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	HelpDesk (25) Get Quote Get Quote	Zendesk Support (1757) Visit website Visit Website *sponsored

Overview
Affiliate Disclosure

Description	HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More
Entry Level Pricing	Starts from $29 , Billed Yearly	Starts from $19 , yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.4/10	9.2/10
User Ratings	4.3 (50)	4.3 (7934)
	Get Quote	Visit website

Software Demo

Demo	View demo	View demo

Features

Total Features	15 Features	29 Features
Unique Features
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Pricing

Pricing Option
Starting From	$29 , Billed Yearly	$19 , yearly
Pricing Plans	Team Get Started Multiple mailboxes Reply address assigned to Team Multiple email templates Show more + Enterprise Get Started Includes features of Team plan, plus Security Audit log Security assistance Audit log Show more +	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.3 (based on 50 reviews)	4.3 (based on 7934 reviews)
Rating Distribution	Excellent 23 Very Good 2 Good 0 Poor 0 Terible 0	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12
Expert's Review generated by AI	No Expert ai Review available for the product	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more
Pros and Cons	No pros or cons available for the product	It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Jira 4.4 (17380 reviews) Salesforce 4.3 (31400 reviews) HubSpot CRM 4.2 (10374 reviews)	monday.com 4.5 (14486 reviews) Slack 4.5 (35011 reviews) Vanta

Customers

Customers	Bungalow.Net Rategenius STS Gaming Group	Uber Siemens Shopify

Media and Screenshots

Screenshots	3 Screenshots	5 Screenshots
Videos	3 Videos	2 Videos

Alternatives

Alternatives	Zendesk Support 4.3 Zoho Desk 4.4 Tidio Helpdesk	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Yes, both HelpDesk and Zendesk Support offer a Free Trial.

HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

Pricing for HelpDesk Starts at $29/User/Month when Billed Yearly whereas for Zendesk Support Starts at $19/user/month when yearly.

Some top alternatives to HelpDesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare HelpDesk vs Zendesk Support vs Zoho Desk vs Tidio Helpdesk

HelpDesk

Zendesk Support

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure