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Compare osTicket vs Jira Service Desk

osTicket - Help Desk Software
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Overview

Description

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More

Entry Level Pricing
  • Starts from $9
  • Starts from $10
Free Trial Availability
  • Free Trial available
Spotsaas Score

9.6/10

Not Available

User Ratings

4.3

(56)
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Software Demo

Demo

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Features

Total Features

16 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $9
        • $10
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        31

        Very Good

        8

        Good

        2

        Poor

        0

        Terible

        1

        Excellent

        133

        Very Good

        109

        Good

        21

        Poor

        5

        Terible

        1

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Customers

        Customers

        No Customers information available.

        Domino's

        Domino's

        Airbnb

        Airbnb

        Square

        Square

        Media and Screenshots

        Screenshots
        Custom Fields screenshot

        11 Screenshots

        Jira Service Desk screenshot

        5 Screenshots

        Videos
        video-0

        1 Videos

        video-0

        1 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both osTicket and Jira Service Desk offer a Free Trial.

        osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

        Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for osTicket Starts at $9/User/Month whereas for Jira Service Desk Starts at $10One-Time Payment.

        Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

        Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].