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Service Desk Software

Customer satisfaction is a highly important aspect for today's businesses. Because of this, it is essential that every new query is attended to and every issue is resolved with as much efficiency as possible. The best way to achieve this is through the use of awesome service desk software....  Read more

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Researched and Edited by Rajat Gupta

Last updated: December 2024

Service Desk Software overview

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page-autohor

Researched and Edited by Rajat Gupta

Last updated: December 2024

Unique Features

  • Self Service Portal

  • Live Chat

  • Contract (SLA Management)

  • Knowledge Base

+ 13 more

Pricing

  • 56% Software offers Free Trial

  • 13% Software offers Freemium

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List of the Top Service Desk Software as of December 2024

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

HEINZELMANN Service.Desk

Streamline inquiries, resolve issues - elevate organizational excellence.

What is HEINZELMANN Service.Desk?

Introducing HEINZELMANN Service.Desk, a robust full-service management software solution that redefines inquiry and problem handling in any ... Read more

HEINZELMANN Service.Desk Pricing

HEINZELMANN Service.Desk offers custom pricing plan

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HEINZELMANN Service.Desk

HEINZELMANN Service.Desk

Streamline inquiries, resolve issues - elevate organizational excellence.

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Product Description

Introducing HEINZELMANN Service.Desk, a robust full-service management software solution that redefines inquiry and problem handling in any organization. Say goodbye to chaotic email threads and missed deadlines with our revolutionary platform tailored to boost efficiency and effectiveness ...

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Pricing

HEINZELMANN Service.Desk offers custom pricing plan

Alemba Service Manager

Enhance efficiency and streamline processes effortlessly.

3.8

What is Alemba Service Manager?

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. ... Read more

Alemba Service Manager Pricing

Alemba Service Manager offers custom pricing plan

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Alemba Service Manager - Service Desk Software

Alemba Service Manager

Enhance efficiency and streamline processes effortlessly.

3.8

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Product Description

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...

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Pricing

Alemba Service Manager offers custom pricing plan

Suptask

Streamline teamwork with seamless ticketing.

4.8

What is Suptask?

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ... Read more

Suptask Pricing

Starts from $18/Month when Billed Yearly, also offers free forever plan

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Suptask - Service Desk Software

Suptask

Streamline teamwork with seamless ticketing.

4.8

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Product Description

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

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Pricing

Starts from $18/Month when Billed Yearly, also offers free forever plan

HaloITSM

Streamline IT service management for seamless operations.

4.6

What is HaloITSM?

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your ... Read more

HaloITSM Pricing

Free Trial available

HaloITSM offers custom pricing plan

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HaloITSM - Service Desk Software

HaloITSM

Streamline IT service management for seamless operations.

4.6

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Product Description

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

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Pricing

Free Trial available

HaloITSM offers custom pricing plan

GLPI

Elevate your management with streamlined efficiency.

4.7

What is GLPI?

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also ... Read more

GLPI Pricing

Free Trial available, Try Now

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GLPI - Service Desk Software

GLPI

Elevate your management with streamlined efficiency.

4.7

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Product Description

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

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Pricing

Free Trial available, Try Now

Scopedesk

Streamlining support, satisfied customers, simplified.

5

What is Scopedesk?

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features ... Read more

Scopedesk Pricing

Free Trial available

Starts from $79/Month, also offers free forever plan

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Scopedesk - Service Desk Software

Scopedesk

Streamlining support, satisfied customers, simplified.

5.0

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Product Description

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

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Pricing

Free Trial available

Starts from $79/Month, also offers free forever plan

Richdesk

Empower exceptional customer service and support with RichDesk.

4.3

What is Richdesk?

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains ... Read more

Richdesk Pricing

Free Trial available

Richdesk offers custom pricing plan

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Richdesk - Service Desk Software

Richdesk

Empower exceptional customer service and support with RichDesk.

4.3

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Product Description

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

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Pricing

Free Trial available

Richdesk offers custom pricing plan

Centreon

Unlock your full IT potential with Centreon.

4.8

What is Centreon?

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the ... Read more

Centreon Pricing

Free Trial available, Try Now

Centreon offers custom pricing plan

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Centreon - Service Desk Software

Centreon

Unlock your full IT potential with Centreon.

4.8

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Product Description

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

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Pricing

Free Trial available, Try Now

Centreon offers custom pricing plan

HR365 Helpdesk

Efficient ticket tracking for seamless helpdesk management.

2.2

What is HR365 Helpdesk?

HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless ... Read more

HR365 Helpdesk Pricing

Free Trial available, Try Now

Starts from $49/Month

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HR365 Helpdesk - Service Desk Software

HR365 Helpdesk

Efficient ticket tracking for seamless helpdesk management.

2.2

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Product Description

HR365 Helpdesk is an effective, user-friendly task tracking system designed for SharePoint. Offering a range of features that promote seamless reporting, self service, and full customisation, it's the perfect solution for any company's ticketing needs. Streamline and optimise your help desk ...

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Pricing

Free Trial available, Try Now

Starts from $49/Month

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

4.6

What is ALVAO Service Desk?

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software ... Read more

ALVAO Service Desk Pricing

Free Trial available, Try Now

Starts from $3/User/Month

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ALVAO Service Desk - Service Desk Software

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

4.6

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Product Description

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

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Pricing

Free Trial available, Try Now

Starts from $3/User/Month

Web+Center

Streamline customer support with open-source help desk.

4.8

What is Web+Center?

Web+Center provides an open-source, web-based help desk platform specifically designed to run on any device, including laptops, Macs, tablets, ... Read more

Web+Center Pricing

Starts from $400License Key

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Web+Center - Service Desk Software

Web+Center

Streamline customer support with open-source help desk.

4.8

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Product Description

Web+Center provides an open-source, web-based help desk platform specifically designed to run on any device, including laptops, Macs, tablets, and mobile phones. With access to 100% of the source code, organizations can customize their experience to suit their unique business needs, such as IT ...

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Pricing

Starts from $400License Key

HappyFox Assist AI

Revolutionize your support with AI automation.

3.9

What is HappyFox Assist AI?

Assist AI is a powerful ticketing software system that uses AI and conversation to help keep your IT and HR Support departments running smoothly. ... Read more

HappyFox Assist AI Pricing

HappyFox Assist AI offers custom pricing plan

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HappyFox Assist AI - Service Desk Software

HappyFox Assist AI

Revolutionize your support with AI automation.

3.9

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Product Description

Assist AI is a powerful ticketing software system that uses AI and conversation to help keep your IT and HR Support departments running smoothly. It's designed to reduce ticket volume, improve agent productivity and promote employee engagement, all done through automation with Slack and ...

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Pricing

HappyFox Assist AI offers custom pricing plan

iSupport Software

Streamline IT support and customer service processes.

4.3

What is iSupport Software?

iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough ... Read more

iSupport Software Pricing

iSupport Software offers custom pricing plan

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iSupport Software - Service Desk Software

iSupport Software

Streamline IT support and customer service processes.

4.3

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Product Description

iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this solution enables users to manage Incidents, Problems, Change Requests, CMDBs, Knowledge Bases, Assets, ...

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Pricing

iSupport Software offers custom pricing plan

Serviceaide ChangeGear

Transform your IT service management with ChangeGear.

3.9

What is Serviceaide ChangeGear?

Serviceaide ChangeGear is a robust and trusted IT service management (ITSM) platform that has been honored as ‘best in class’ by Gartner, Pink ... Read more

Serviceaide ChangeGear Pricing

Serviceaide ChangeGear offers custom pricing plan

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Serviceaide ChangeGear - Service Desk Software

Serviceaide ChangeGear

Transform your IT service management with ChangeGear.

3.9

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Product Description

Serviceaide ChangeGear is a robust and trusted IT service management (ITSM) platform that has been honored as ‘best in class’ by Gartner, Pink Elephant, and Forrester. The highly innovative ChangeGear software solution covers all the needs of IT operations, from change management to conformity ...

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Pricing

Serviceaide ChangeGear offers custom pricing plan

Tikit

Effortlessly streamline and enhance customer support.

4.4

What is Tikit?

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to ... Read more

Tikit Pricing

Free Trial available

Starts from $90/Month when Billed Yearly

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Tikit - Service Desk Software

Tikit

Effortlessly streamline and enhance customer support.

4.4

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Product Description

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

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Pricing

Free Trial available

Starts from $90/Month when Billed Yearly

BackHQ

Streamline employee requests and boost productivity.

4.7

What is BackHQ?

BackHQ is the perfect one-stop-shop for all employees' needs, simplifying and automating their requests. Our intuitive platform helps manage ... Read more

BackHQ Pricing

BackHQ offers custom pricing plan

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BackHQ - Service Desk Software

BackHQ

Streamline employee requests and boost productivity.

4.7

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Product Description

BackHQ is the perfect one-stop-shop for all employees' needs, simplifying and automating their requests. Our intuitive platform helps manage conversations at scale, empowering them with self-service capabilities and tailored employee journeys. Seamless integration with popular tools such as ...

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Pricing

BackHQ offers custom pricing plan

TechExcel ServiceWise

Streamline your IT processes with ease.

3.9

What is TechExcel ServiceWise?

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can ... Read more

TechExcel ServiceWise Pricing

Free Trial available

TechExcel ServiceWise offers custom pricing plan

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TechExcel ServiceWise - Service Desk Software

TechExcel ServiceWise

Streamline your IT processes with ease.

3.9

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Product Description

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

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Pricing

Free Trial available

TechExcel ServiceWise offers custom pricing plan

Track-It

Efficient solutions for your IT management needs.

4

What is Track-It?

Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by ... Read more

Track-It Pricing

Track-It offers custom pricing plan

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Track-It - Service Desk Software

Track-It

Efficient solutions for your IT management needs.

4.0

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Product Description

Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT ...

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Pricing

Track-It offers custom pricing plan

Electric

Powering your hybrid work setup, seamlessly and securely.

4

What is Electric?

Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and ... Read more

Electric Pricing

Electric offers custom pricing plan

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Electric - Service Desk Software

Electric

Powering your hybrid work setup, seamlessly and securely.

4.0

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Product Description

Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our ...

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Pricing

Electric offers custom pricing plan

Rezolve.ai

Transform your workplace with AI automation.

What is Rezolve.ai?

Rezolve.ai, an AI-powered platform, revolutionizes workplace automation for various industries like healthcare, retail, and education. It offers ... Read more

Rezolve.ai Pricing

Free Trial available

Rezolve.ai offers custom pricing plan

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Rezolve.ai - Service Desk Software

Rezolve.ai

Transform your workplace with AI automation.

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Product Description

Rezolve.ai, an AI-powered platform, revolutionizes workplace automation for various industries like healthcare, retail, and education. It offers a one-stop solution for service desk operations, customized workflows, and chatbots that can handle IT, HR, and other issues. With features such as ...

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Pricing

Free Trial available

Rezolve.ai offers custom pricing plan

Service Desk Software Buyer's Guide

How To Choose The Best Service Desk Software In 2024

0

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

These Are the key features of Service Desk Software

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