Richdesk Reviews in February 2025: User Ratings, Pros & Cons

"Good customer support software"

What do you like best about Richdesk? I like the way it allows logs come through multiple channels and it's Automated suppor enhances users to get help with simple queries. It can also integrate to multiple other softwares. What do you dislike about Richdesk? There are some features which are not easy to configure and it's customisation involves lots of time.Also the licensing costs is relatively high when compared to other competitors. What problems is Richdesk solving and how is that ...

"Richmond ServiceDesk Helping Customers Quickly"

What do you like best about Richdesk? I like how quickly the software will assign help desk tickets/calls to the correct team in a timely manner. Then you are able to track individual as well as over staff reports from the dashboard. What do you dislike about Richdesk? One of the few things I didn't like was the automation of canned statements needed to be tweaked significantly for our companies use. We had to go back in and copy over previous statements from our old software. What problems ...