20 Best Service Desk Software for SMBs in February 2025

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List of the Best Service Desk Software For Small Business as of February 2025

Scopedesk

Streamlining support, satisfied customers, simplified.

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5.0

(1)

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Product Description

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

Pricing

Free Trial available

Starts from $79/Month, also offers free forever plan

Back

Efficient support, simplified.

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5.0

(2)

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Product Description

Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-class support. It is an effective help desk software for small to medium ...

Pricing

Free Trial available, Try Now

Back offers custom pricing plan

Suptask

Streamline teamwork with seamless ticketing.

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4.8

(24)

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Product Description

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

Pricing

Starts from $18/Month when Billed Yearly, also offers free forever plan

Centreon

Unlock your full IT potential with Centreon.

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4.8

(52)

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Product Description

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

Pricing

Free Trial available, Try Now

Centreon offers custom pricing plan

Web+Center

Streamline customer support with open-source help desk.

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4.8

(30)

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Product Description

Web+Center provides an open-source, web-based help desk platform specifically designed to run on any device, including laptops, Macs, tablets, and mobile phones. With access to 100% of the source code, organizations can customize their experience to suit their unique business needs, such as IT ...

Pricing

Starts from $400License Key

Vertask

Streamline your service desk with Vertask.

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4.8

(4)

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Product Description

Vertask is an affordable and flexible service desk software that is designed to help optimize and accelerate any business providing services. Vertask's powerful ITIL-based knowledge management framework, Suite of Service Desk Applications, and Real Time Reporting enable you to take service desk ...

Pricing

Free Trial available, Try Now

Starts from $5/Month, also offers free forever plan

Deepser

Efficiently handle customer issues with customizable support.

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4.8

(1)

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Product Description

Deepser Service Desk Software is designed for companies of any size, across any industry, that have customers with issues or problems. The software allows to setup and customize customer support team. User can let unassigned tickets build up in a queue for additional staff to handle.

Pricing

Free Trial available, Try Now

Deepser offers custom pricing plan

GLPI

Elevate your management with streamlined efficiency.

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4.7

(40)

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Product Description

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

Pricing

Free Trial available, Try Now

BackHQ

Streamline employee requests and boost productivity.

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4.7

(2)

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Product Description

BackHQ is the perfect one-stop-shop for all employees' needs, simplifying and automating their requests. Our intuitive platform helps manage conversations at scale, empowering them with self-service capabilities and tailored employee journeys. Seamless integration with popular tools such as ...

Pricing

BackHQ offers custom pricing plan

Mint Service Desk

Streamline your customer service with Mint Service Desk.

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4.7

(20)

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Product Description

Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with tools and instant wizards to help and create support desk software ...

Pricing

Mint Service Desk offers custom pricing plan

HaloITSM

Streamline IT service management for seamless operations.

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4.6

(16)

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Product Description

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

Pricing

Free Trial available

HaloITSM offers custom pricing plan

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

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4.6

(27)

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Product Description

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

Pricing

Free Trial available, Try Now

Starts from $3/User/Month

IBM Control Desk

Streamline your service desk with intelligent asset management.

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4.6

(15)

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Product Description

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

Pricing

Free Trial available

IBM Control Desk offers custom pricing plan

InvGate Service Desk

Streamlining service operations, one ticket at a time.

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4.6

(43)

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Product Description

Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, e-ticketing, helpdesk, inventory management, and customizable reporting, InvGate is the good solution for ...

Pricing

Free Trial available, Try Now

InvGate Service Desk offers custom pricing plan

Halo Service Desk

Effortlessly manage IT support with Halo.

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4.6

(25)

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Product Description

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

Pricing

Free Trial available

Starts from $40/User/Month

Incident IQ

Revolutionize your help desk experience.

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4.6

(215)

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Product Description

Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive workflow, Incident IQ keeps customers happy and partners informed with a ...

Pricing

Incident IQ offers custom pricing plan

Service Creatio

Streamline your service requests with ease.

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4.5

(10)

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Product Description

Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud service, dashboard, and push-notifications.

Pricing

Free Trial available, Try Now

Starts from $45/User/Month

atSpoke

Elevating service and efficiency in learning organizations.

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4.5

(62)

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Product Description

The atSpoke Service Desk Software is the leading platform for Learning Organizations. atSpoke gives organizations a way to build a culture of service, dramatically improve customer satisfaction, boost operational efficiency and save millions while developing their own talent.

Pricing

Starts from $5/User/Month

Tikit

Effortlessly streamline and enhance customer support.

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4.4

(1)

Add to compare

Product Description

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

Pricing

Free Trial available

Starts from $90/Month when Billed Yearly

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

Request a Quote

4.4

(166)

Add to compare

Product Description

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools that make it easier to deliver the right services at the right time.

Pricing

Free Trial available, Try Now

Starts from $19/User/Month

Best Service Desk Software For Small Business

Scopedesk

Streamlining support, satisfied customers, simplified.

Scopedesk is a Help Desk Software as a Service that streamlines ticket management on both sides of the help desk. It offers powerhouse features such as Multiple Ticket Queues, Predefined Ticket Actions, Full Ticket History, and Email Notifications. This service is suitable for businesses of any ...

Back

Efficient support, simplified.

Back Service Desk software helps to end that constant barrage of support emails that crashes the day. By integrating with the tools user already use, Back automates tasks and retain knowledge so user can deliver world-class support. It is an effective help desk software for small to medium ...

Suptask

Streamline teamwork with seamless ticketing.

Suptask revolutionizes ticketing in teams. Our platform facilitates a seamless transition between conversation on Slack to a comprehensive ticketing system without needing to exit the app. We promote inter-team collaboration, eliminating obstacles between teams, and drastically reducing ...

Centreon

Unlock your full IT potential with Centreon.

Centreon is a comprehensive, proactive monitoring solution with powerful insights into complexities of IT structures, both local and in the cloud. This system helps companies make business decisions with confidence, reducing risk and eliminating blind spots. It also provides seamless ...

Web+Center

Streamline customer support with open-source help desk.

Web+Center provides an open-source, web-based help desk platform specifically designed to run on any device, including laptops, Macs, tablets, and mobile phones. With access to 100% of the source code, organizations can customize their experience to suit their unique business needs, such as IT ...

Vertask

Streamline your service desk with Vertask.

Vertask is an affordable and flexible service desk software that is designed to help optimize and accelerate any business providing services. Vertask's powerful ITIL-based knowledge management framework, Suite of Service Desk Applications, and Real Time Reporting enable you to take service desk ...

Deepser

Efficiently handle customer issues with customizable support.

Deepser Service Desk Software is designed for companies of any size, across any industry, that have customers with issues or problems. The software allows to setup and customize customer support team. User can let unassigned tickets build up in a queue for additional staff to handle.

GLPI

Elevate your management with streamlined efficiency.

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, financial management, configuration, and administrative capabilities. A powerful solution for companies of all ...

BackHQ

Streamline employee requests and boost productivity.

BackHQ is the perfect one-stop-shop for all employees' needs, simplifying and automating their requests. Our intuitive platform helps manage conversations at scale, empowering them with self-service capabilities and tailored employee journeys. Seamless integration with popular tools such as ...

Mint Service Desk

Streamline your customer service with Mint Service Desk.

Mint Service Desk is a cloud based customer service and desktop support software system for managing customer service related tasks like customer, tickets, tasks, time tracking, and calendar. It is a single platform with tools and instant wizards to help and create support desk software ...

HaloITSM

Streamline IT service management for seamless operations.

HaloITSM helps businesses better serve their customers with reliable IT services. Our white label platform offers the ability to enhance your brand visibility. Through this software, teams can track, plan and raise tickets based on the content in our knowledge base. A dashboard helps you keep ...

ALVAO Service Desk

Efficiently manage requests and streamline workflows with ALVAO Service Desk.

ALVAO Service Desk is a powerful tool for internal service teams, designed for ease of use and fostering effective communication. This software solution enables companies to gain an effective look into their workload with clearer priorities, better organization of departments, and improved ...

IBM Control Desk

Streamline your service desk with intelligent asset management.

IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service ...

InvGate Service Desk

Streamlining service operations, one ticket at a time.

Invgate Service Desk is a powerful, yet easy to use Service Desk Software that provides an end-to-end solution for supporting customers and processes. With its flexible Service Desk module, e-ticketing, helpdesk, inventory management, and customizable reporting, InvGate is the good solution for ...

Halo Service Desk

Effortlessly manage IT support with Halo.

Halo Service Desk Software is a cloud-based, web-based application that enables user to manage IT and technical support service desk via a single pane of glass. It provides powerful set of capabilities that makes it easy for agents to deliver fast, first call resolution while improving customer ...

Incident IQ

Revolutionize your help desk experience.

Incident IQ is an all-in-one incident tracking, resolution and management system. It's the innovative approach to logging details of computer issues to bring help desk into the 21 st century. Built upon an intuitive workflow, Incident IQ keeps customers happy and partners informed with a ...

Service Creatio

Streamline your service requests with ease.

Service Creatio is a service desk software that automates the process of managing end users and their requests. It was designed to automate the end-user support task with unique features such as knowledge base, cloud service, dashboard, and push-notifications.

atSpoke

Elevating service and efficiency in learning organizations.

The atSpoke Service Desk Software is the leading platform for Learning Organizations. atSpoke gives organizations a way to build a culture of service, dramatically improve customer satisfaction, boost operational efficiency and save millions while developing their own talent.

Tikit

Effortlessly streamline and enhance customer support.

Tikit is the perfect tool for Teams and employees to enjoy a seamless support experience. Built to reduce ticket capacity, quickly respond to customer enquiries and automate workflows. With Tikit, benefit from the AI-powered ticket deflection, email and Teams chat ticket creation, efficient ...

SolarWinds Service Desk

Streamline IT service management with SolarWinds.

SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of their issues and integrated tools that make it easier to deliver the right services at the right time.

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