InvGate Service Desk Reviews in February 2025: User Ratings, Pros & Cons

"Excelente Solución de ServiceDesk que gusta a todos!"

What do you like best about InvGate Service Desk? - Muy facil de implementar y amigable para configurar/mantener el producto. - Se adapta facilmente a cualquier metodologia que se quiera utilizar para equipos de trabajo de alta performance (ITIL; Agile, entre otros). - No solo le pueden sacar provecho los equipos IT, sino tambien otros departamentos como RRHH, Contabilidad, entre otros equipos que comparten casos de trabajo o procesos. - Desde mi punto de vista, lo mejor que tiene el ...

"Invgate Service Desk a simple and powerful tool"

What do you like best about InvGate Service Desk? A super simple tool to implement, the philosophy of Invgate service desk is a faster implementation and adoption to get the maximum added value, fits very well in the philosophy of good practices of ITIL, so it also achieves an easy integration with business processes and immediate use by users as well as easing the burden of the implementer technician. What do you dislike about InvGate Service Desk? The lack of open information for the ...

"InvGate Service Desk is must-have partner for IT services"

What do you like best about InvGate Service Desk? What I like best about InvGate Service Desk is that allows my organization to gain visibility What do you dislike about InvGate Service Desk? What I dislike about InvGate Service Desk is that I can't get a certification from the manufacturers, also there's no a clear learning "road" to follow and become an expert user. What problems is InvGate Service Desk solving and how is that benefiting you? It allows my organization to easily make ...

"Elegant and intuitive"

What do you like best about InvGate Service Desk? There's only few Service Desk suites with such intuitive UX that makes easier for the user to navigate through it, implementing it in business is a smooth sailing because is easy to understand and streamlined What do you dislike about InvGate Service Desk? It's a bit closed when it comes to personalize it for specific business, part of making it easier is making harder to find out the more advanced options, as the user could probably mess up ...

"The most intuitive service desk"

What do you like best about InvGate Service Desk? The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution. What do you dislike about InvGate Service Desk? For some help desks it is necessary to better segment the visibility by collaborators and observers, currently the ability to remove collaborators from certain tickets that could ...

"Herramienta para consolidar toda la gestion de la compañia, multidepartamental"

What do you like best about InvGate Service Desk? Que es multidepartamental y la puedo usar en varias areas What do you dislike about InvGate Service Desk? Que no tiene la funcion de poder realizar solicitudes a traves de Whatsaap What problems is InvGate Service Desk solving and how is that benefiting you? Tengo todo el catalogo de servicios tanto pra usuarios internos y usuarios externos

"Una solucion para organizar y automatizar procesos de mesa de ayuda"

What do you like best about InvGate Service Desk? Este software ofrece la posibilidad de gestionar y automatizar los procesos de la mesa de ayuda de forma eficiente. Además, permite administrar múltiples operaciones en una única plataforma, la cual es amigable y fácil de utilizar. Cuenta con diversas configuraciones y opciones de creación de árboles para que los clientes puedan identificar rápidamente el tipo de soporte que necesitan. Además, permite la creación de manuales de "hágalo usted ...

""Análisis y Evaluación de la Solución de Gestión de Servicios TI InvGate""

What do you like best about InvGate Service Desk? Gestión de tickets y solicitudes: La solución ofrece una gestión integral de tickets y solicitudes, lo que ayuda a las organizaciones a manejar de manera efectiva los requerimientos, incidentes, problemas y cambios. Permite una comunicación fluida entre el equipo de soporte y los usuarios, garantizando una respuesta oportuna y una resolución eficiente. What do you dislike about InvGate Service Desk? Personalización limitada: Algunos usuarios ...

"The Service Desk Software."

What do you like best about InvGate Service Desk? This tool provided us amazing features like team-based ticket structure so we can link different roles of our organization together for faster issue resolution. They are providing their services in very reasonable prices. It is a highly collaborative system which keeps remote teams connected. The interface is user-friendly and team members are not taking enough time to learn this technology completely which is also time saving for us. What ...

A User Friendly Complete solution.

PROS & CONS What are the best aspects of this product? Easy Of Use, specially for end users. A complete Help Desk solution for a multiproperty company. Excellent & very responsive support. Workflow design is great. What aspects are problematic or could work better? Help with on boarding material for end users What features/services would you like to see in future versions of this product? I would like to see more templates for regular requests What specific problems in your company were ...