InvGate Service Desk Reviews in January 2025: User Ratings, Pros & Cons

"Invgate Service Desk a simple and powerful tool"

What do you like best about InvGate Service Desk? A super simple tool to implement, the philosophy of Invgate service desk is a faster implementation and adoption to get the maximum added value, fits very well in the philosophy of good practices of ITIL, so it also achieves an easy integration with business processes and immediate use by users as well as easing the burden of the implementer technician. What do you dislike about InvGate Service Desk? The lack of open information for the ...

"InvGate Service Desk is must-have partner for IT services"

What do you like best about InvGate Service Desk? What I like best about InvGate Service Desk is that allows my organization to gain visibility What do you dislike about InvGate Service Desk? What I dislike about InvGate Service Desk is that I can't get a certification from the manufacturers, also there's no a clear learning "road" to follow and become an expert user. What problems is InvGate Service Desk solving and how is that benefiting you? It allows my organization to easily make ...

"Elegant and intuitive"

What do you like best about InvGate Service Desk? There's only few Service Desk suites with such intuitive UX that makes easier for the user to navigate through it, implementing it in business is a smooth sailing because is easy to understand and streamlined What do you dislike about InvGate Service Desk? It's a bit closed when it comes to personalize it for specific business, part of making it easier is making harder to find out the more advanced options, as the user could probably mess up ...

"The most intuitive service desk"

What do you like best about InvGate Service Desk? The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution. What do you dislike about InvGate Service Desk? For some help desks it is necessary to better segment the visibility by collaborators and observers, currently the ability to remove collaborators from certain tickets that could ...

"Herramienta para consolidar toda la gestion de la compañia, multidepartamental"

What do you like best about InvGate Service Desk? Que es multidepartamental y la puedo usar en varias areas What do you dislike about InvGate Service Desk? Que no tiene la funcion de poder realizar solicitudes a traves de Whatsaap What problems is InvGate Service Desk solving and how is that benefiting you? Tengo todo el catalogo de servicios tanto pra usuarios internos y usuarios externos

Excellent tool for IT and for other departments (Not necessarily IT)

PROS & CONS What are the best aspects of this product? It is an excellent tool to manage the IT help desk, based on ITIL and a very friendly interface for the administrator and end users. The tool also allows the implementation of other business processes (not necessarily IT), which makes it a very complete tool. What aspects are problematic or could work better? As of today we have not presented any problem. The tool is very stable and the support is effective. What features/services ...

-New graphical interface is amazing, innovative and very easy to use

PROS & CONS What are the best aspects of this product? -New graphical interface is amazing, innovative and very easy to use -It’s simple to use, very user-friendly. -It allows you to obtain reports in real time. -Customized queues to organize work. -You can open tickets via email. -Automation of repetitive tasks, so it reduces workloads. What aspects are problematic or could work better? I do not have big problems with the software What features/services would you like to see in future ...

This the best cloud software based for Servicedesk

PROS & CONS What are the best aspects of this product? After evaluating several solutions from the market, we made the decision to use Invgate Servicedesk since in addition to being aligned with ITIL, it allows the implementation of a service table in a quick and friendly way, the reports are quite detailed and the best is the gamification. What aspects are problematic or could work better? No Android/IOS App mobile available What features/services would you like to see in future versions ...

Usability at its best

PROS & CONS What are the best aspects of this product? The best thing that Service Desk has is its dashboard and knowledge base. What aspects are problematic or could work better? Some workflow are difficult implement. What features/services would you like to see in future versions of this product? As a point to improve, I would incorporate project management for those requirements that require more time and resources. What specific problems in your company were solved by this product? We ...

Time saving

PROS & CONS What are the best aspects of this product? The best thing about the tool is the control it provides of the tasks we perform, which allows us to optimize later What aspects are problematic or could work better? We still do not find something that we should report to improve What features/services would you like to see in future versions of this product? The possibility of making customized reports with sql queries for the administrator of the tool What specific problems in your ...