Halo Service Desk Reviews in January 2025: User Ratings, Pros & Cons

"Excellent Service Desk Software"

What do you like best about Halo Service Desk? The thing that stands out when you first open Halo is how neat the user interface is, very intuitive and easy to navigate which allows our agents to quickly familiarise themselves with the software. Halo is highly configurable with a large range of customisable features and options which allow us to tailor the software to our specific needs for both internal and external customers. The Halo Support team are friendly, very helpful and responsive ...

"Fantastic; Simple and Effective"

What do you like best about Halo Service Desk? The Halo Service Desk offering is both simple and effective, which is very rare for Service Desk software. As a new company, we looked for software that would meet our needs and reflect our growth in its capability; Halo Service Desk does this.

"Great System and Team"

What do you like best about Halo Service Desk? Halo Service Desk is a great system to have due to it is very flexible and easy to use. The system can be personalise in every way such as creating unique tickets, setting up schedule tickets. There is many features you can integrate with the system such as SCCM, TeamViewer, AD and many more useful thing you might need. It also ITIL ready when it is installed.

"Brilliant Software and support"

What do you like best about Halo Service Desk? How configurable the system is so it can be configured to our business needs. What do you dislike about Halo Service Desk?

"Intuitive, rich in content and user friendly"

What do you like best about Halo Service Desk? Ease of use, many different modules, management of content What do you dislike about Halo Service Desk?

"Halo Service Desk"

What do you like best about Halo Service Desk? Since implementing Halo Service Desk we have been able to achieve many business goals and embed services such as change control very easily. The software itself is very easy to use, especially with the automation rules this has saved us vast amounts of time on administration. Honestly is fantastic software.

"We are using Halo for 6 years now. We are watching how it is changing, it's moving right direction."

What do you like best about Halo Service Desk? The Halo has a lot of options to be fit to our needs. It's also has a best support team. What do you dislike about Halo Service Desk?

"NetHelpDesk - Great ITSM Tool for MSPs"

What do you like best about Halo Service Desk? Intuitive Service Desk tool for all engineers of all levels and non technical Service Desk Ticket Administrators. Streamlining many Service Desk processes and providing immediate service desk status for management via Dashboards. The customisation to fit out business rather than just an 'off the shelf' product is fantastic. Would highly recommend.

"PSA tool that is easy to use"

What do you like best about Halo Service Desk? Compared to our previous PSA system NetHelpDesk is a lot easier to customise after our needs. The user interface is easy and quick to work with and our technicians are very happy that we swapped our PSA to NetHelpDesk.

Second to none service management.

As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our ...