atSpoke Reviews in January 2025: User Ratings, Pros & Cons

the customer service team accompanies you during all learning

What do you like best? What do I like the most about atSpoke? the fact that it is simple and easy to use, which allows me to perform all my tasks and activities in a fairly efficient way, the fact that your customer service team accompany you throughout the learning process turns out to be a great attraction that we helps to greatly reduce any communication problem that may arise while using this application, the ease with which I can perform my tasks is quite surprising, so in short I ...

Useful tool for getting questions in front of the right people

What do you like best? Spoke works great in our environment. We use slack for in-house communication and Spoke integrates well. It is easy to involve stakeholders in a ticket generated in Spoke without having to spin up new chat groups or channels each time an issue arises. Since everyone in your organization can use Spoke to resolve a ticket or make a request, Spoke works well as an intermediary in all sorts of circumstances. What do you dislike? This is more indicative of our ...

Simple but complete

What do you like best? Spoke is the best knowledge base we have found, after testing various applications. It is easy to learn, allows the employee to ask questions and the team responds by creating a new knowledge base for that question. But the main thing: it was very easy to insert all the material we already had inside Spoke, and keep it updated (Spoke has a control for reviewing the content). In addition, the support is always friendly and helpful. What do you dislike? I did ...

Great user interface and responsive support for our needs.

What do you like best? We have enjoyed the use of atSpoke in our organization, especially due to the end user interface being very easy to use, the ability to utilize and continually build KB articles so end users can find instant answers to their needs and the Microsoft Teams integration. atSpoke Support has been very responsive and affirming of our needs and requests for feature builds, something that can be difficult to find with other solutions. We have appreciated the ...

Great Agile Ticketing System for SMBs

What do you like best? The best feature of atSpoke is the ability to rapidly turn Slack messages into tickets. Our team had a "non-ticketed task" rate above 25% before atSpoke. We're now below 5%. That means we're successfully tracking our work and able to report on our utilization and SLAs successfully. What do you dislike? atSpoke is missing a few things - the ability to Close a ticket (a permanent closure) vs. Resolve (allowing a user to reopen), fine-grained email notification ...

Excellent ticketing for MS Teams

What do you like best? I love the ease of use for staff and customer service is great What do you dislike? The MS Teams app is still a work in progress for service staff but workable Recommendations to others considering the product: Try it out for POC to see if it fits your needs What problems are you solving with the product? What benefits have you realized? Helpdesk, Support Tickets and equipment requests

So easy yet so powerful

What do you like best? The seamless integration with Slack is a game-winner. atSpoke makes it so easy to have all the knowledge database in place and easy to reference it when requested. We have performed various tests to try to trick the self-learning machine but we find that once it is trained, the self-help aspect of atSpoke is just perfect. Customer service and customer support are outstanding. I never had an issue trying to get a hold of somebody and I always had my questions ...

Spoke - Simple yet powerful support software, Best in Class!

What do you like best? It is simple to use and understand from users to support techs, yet has the functionality to setup automation and workflows to make support even more efficient. AI powered Knowledge Base allows for auto-resolution of many repetitive requests. Machine Learning auto assigns requests to the proper queue and constantly evolves to make it that much more efficient. What do you dislike? No mobile app, yet. I cannot say that there's much about spoke I do not like. ...

Great Cultural Fit Product

What do you like best? Integration with Slack and Knowledge Base. Spoke fits so well in with our culture and how we interact with each other. Employees picked it up right away and have loved it. We are not a traditional desktop support team as we pride ourselves on have face to face or video conference to video conference to resolve issues and Spoke fits right in with that. The knowledge base also has helped us stay small, nimble and focus on the complex problems and have the knowledge ...

Spoke rulezz

What do you like best? That it's conversation-based and ties into slack, no waiting for emails. What do you dislike? that there is no mobile app or mobile formatted site. Recommendations to others considering the product: Stop using whatever you're using and use Spoke. What problems are you solving with the product? What benefits have you realized? We've got a lot of workflows built-in that provide approvals without us having to step in.