atSpoke

Useful tool for getting questions in front of the right people

What do you like best? Spoke works great in our environment. We use slack for in-house communication and Spoke integrates well. It is easy to involve stakeholders in a ticket generated in Spoke without having to spin up new chat groups or channels each time an issue arises. Since everyone in your organization can use Spoke to resolve a ticket or make a request, Spoke works well as an intermediary in all sorts of circumstances. What do you dislike? This is more indicative of our ...

Simple but complete

What do you like best? Spoke is the best knowledge base we have found, after testing various applications. It is easy to learn, allows the employee to ask questions and the team responds by creating a new knowledge base for that question. But the main thing: it was very easy to insert all the material we already had inside Spoke, and keep it updated (Spoke has a control for reviewing the content). In addition, the support is always friendly and helpful. What do you dislike? I did ...

Excellent ticketing for MS Teams

What do you like best? I love the ease of use for staff and customer service is great What do you dislike? The MS Teams app is still a work in progress for service staff but workable Recommendations to others considering the product: Try it out for POC to see if it fits your needs What problems are you solving with the product? What benefits have you realized? Helpdesk, Support Tickets and equipment requests

So easy yet so powerful

What do you like best? The seamless integration with Slack is a game-winner. atSpoke makes it so easy to have all the knowledge database in place and easy to reference it when requested. We have performed various tests to try to trick the self-learning machine but we find that once it is trained, the self-help aspect of atSpoke is just perfect. Customer service and customer support are outstanding. I never had an issue trying to get a hold of somebody and I always had my questions ...

Spoke - Simple yet powerful support software, Best in Class!

What do you like best? It is simple to use and understand from users to support techs, yet has the functionality to setup automation and workflows to make support even more efficient. AI powered Knowledge Base allows for auto-resolution of many repetitive requests. Machine Learning auto assigns requests to the proper queue and constantly evolves to make it that much more efficient. What do you dislike? No mobile app, yet. I cannot say that there's much about spoke I do not like. ...

Great Cultural Fit Product

What do you like best? Integration with Slack and Knowledge Base. Spoke fits so well in with our culture and how we interact with each other. Employees picked it up right away and have loved it. We are not a traditional desktop support team as we pride ourselves on have face to face or video conference to video conference to resolve issues and Spoke fits right in with that. The knowledge base also has helped us stay small, nimble and focus on the complex problems and have the knowledge ...

Spoke rulezz

What do you like best? That it's conversation-based and ties into slack, no waiting for emails. What do you dislike? that there is no mobile app or mobile formatted site. Recommendations to others considering the product: Stop using whatever you're using and use Spoke. What problems are you solving with the product? What benefits have you realized? We've got a lot of workflows built-in that provide approvals without us having to step in.

Review

What do you like best? The integration with Slack. Super easy to use. What do you dislike? Tasks showing up in "Open" even when the request is assigned to someone else. Hard to search for previous requests. What problems are you solving with the product? What benefits have you realized? - Quicker to create tickets - Easy to use - Allows teams to responds to customers quickly

Always there to help!

What do you like best? It is really quick to get an answer on a question that I have. I don't have to wait on a specific person and if it is something that anyone has come across, most likely has been put in spoke. What do you dislike? I have not experienced any so far. Everything has been efficient in getting answers or submitting a work ticket. There have been few instances that have created a backlog. Recommendations to others considering the product: Be sure to find out ...

Spoke is Awesome

What do you like best? It makes getting help so much easier! The system is easy to report issues at work. What do you dislike? Nothing, I haven't had any issues with Spoke Recommendations to others considering the product: It's very simple! Just follow the directions. What problems are you solving with the product? What benefits have you realized? I am able to get IT help quick with Spoke.