SolarWinds Service Desk Reviews in February 2025: User Ratings, Pros & Cons

"Great Tool to track tickets and inventory"

What do you like best about SolarWinds Service Desk? The small footprint and ability to track software installations and hardware asssets helps me to keep accurate and reliable inventory for easy access from anywhere with internet access. What do you dislike about SolarWinds Service Desk? Some searches for specific things is a little convoluted and sometimes can be hard to find what you want. It is not as intuitive as I would like but still a great tool. What problems is SolarWinds Service ...

"Reliable and user friendly interface experience"

What do you like best about SolarWinds Service Desk? How easy it is to use and the different features it offers What do you dislike about SolarWinds Service Desk? Not sure if it's for everyone but when copying and pasting multiple pictures it doesn't work on the comment section of a ticket. I have to copy one by one and becomes time consuming when creating solutions What problems is SolarWinds Service Desk solving and how is that benefiting you? The solutions tab for users to be able to ...

"Strategies for Achieving Exponential Growth in IT Business Solutions"

What do you like best about SolarWinds Service Desk? Quickly respone, best assurance quality and good health checks. What do you dislike about SolarWinds Service Desk? Every think is good, i think no downsides of related products. What problems is SolarWinds Service Desk solving and how is that benefiting you? SolarWinds is a comprehensive IT management and monitoring solution that helps businesses achieve the best performance, health, and security for their IT infrastructure. It offers ...

"I know what my team is doing now!"

What do you like best about SolarWinds Service Desk? These types of tools can be helpful in many ways, but off the shelf, SWSD manages to provide immediate feedback on how your staff is accomplishing their work. It provides insights into the workload and allows you to control the workload effectively. I can easily reassign requests, read what has transpired, and it's easily at your fingertips. I also do not have to maintain the backend systems any longer. We can focus on the work/customer ...

"Simple tool, focused on what's important and it does the job!"

What do you like best about SolarWinds Service Desk? It's a classic incident management tool, intuitive and easy to adopt both for the IT staff and end users. It does everything we need to do, and it doesn't have a million bells and whistles which distract us and we'll never use. What do you dislike about SolarWinds Service Desk? I wish there were more layouts to look at incidents or changes, e.g. tile format. Currently, only a list format is available. Also, I wish there were more widgets ...

"Concise and reliable"

What do you like best about SolarWinds Service Desk? Reliability. It is one of the most user-friendly software to start dabbling with if you're in the field of IT Service Desk. What do you dislike about SolarWinds Service Desk? There are more likes than dislikes in this software. What problems is SolarWinds Service Desk solving and how is that benefiting you? It enables support staff to better manage workflow.

"Solarwinds service desk review by Ahmad Edrees Mumand"

What do you like best about SolarWinds Service Desk? The best thing is issues are already categorised which help to look up for the issues and find solutions for it. What do you dislike about SolarWinds Service Desk? The DB is low in storage as it's used by default free DB. What problems is SolarWinds Service Desk solving and how is that benefiting you? Service desk points out the well known problems and provides solutions for it.

"SolarWinds is an amazing software"

What do you like best about SolarWinds Service Desk? a fantastic ticket reporting software as well as a great computer monitoring integration method. What do you dislike about SolarWinds Service Desk? The only downside that I have encountered is that I wish there was even more customization in the category and subcategory fields. What problems is SolarWinds Service Desk solving and how is that benefiting you? It helps our end users report problems to us so we can help them faster!

"Product is very user friendly and easy to navigate."

What do you like best about SolarWinds Service Desk? The ability to utilize the platform across multiple disciplines in our Organization. The Software has solved workflow issues in Accounting, Data Analytics, HR and IT. What do you dislike about SolarWinds Service Desk? The System doesn't have any monitoring tools and the built-in remote tools trial never worked and this function is still not available for us to use within the Software.. What problems is SolarWinds Service Desk solving and ...

"Solarwinds service desk - easy to use ITSM solution"

What do you like best about SolarWinds Service Desk? It has vast variety of features like tools for incidents for employee service portal and more. The interface is also very clean and easy. What do you dislike about SolarWinds Service Desk? Only the export option has limited data exporting, if it is changed this software will be the best in the industry. What problems is SolarWinds Service Desk solving and how is that benefiting you? We tried lots of softwares for service desk but the ...