HaloITSM Reviews in February 2025: User Ratings, Pros & Cons

"Beat them all!"

What do you like best about HaloITSM? I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving. The technical support is excellent, and the developers listen to suggestions and implement them. What do you dislike about HaloITSM? Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too ...

"Excellent ITSM Plarform"

What do you like best about HaloITSM? Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality What do you dislike about HaloITSM? Unable to easily create customized dashboards What problems is HaloITSM solving and how is that benefiting you? Reduced ticket volume

"Best solution with extremely quick time to value and outstanding ROI due to automatization."

What do you like best about HaloITSM? Ease of implementation and completness of features, extrem value compared to what is out there. What do you dislike about HaloITSM? Not much, looking forward to more recongnition as this solution is gaining traction. What problems is HaloITSM solving and how is that benefiting you? Ther possibily to have an affordable helpdesk and ticking solution without the needs of programmers. Time to value is very fast, and learning curve quite easy master.

"Great product and seamless migration to the cloud"

What do you like best about HaloITSM? The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs. What do you dislike about HaloITSM? The old NetHelpDesk ...

"Great service desk application"

What do you like best about HaloITSM? Flexibility of the application, great support from the Halo team, Halo can also be used for other parts of our business. No limit to end users, Halo is smaller than some of its competitors so the service is much more personal What do you dislike about HaloITSM? I haven't come across anything I don't like about Halo, it all works like it should so have no complaints Recommendations to others considering HaloITSM: I would definitely recommend Halo, we did ...

"Easiest helpdesk to pick up and use, with very help staff"

What do you like best about HaloITSM? Ease of use, I have none IT people using the system and they have found it very friendly to use. What do you dislike about HaloITSM? System adds all the address in the To field of a incoming email to the ticket. Takes 2 seconds to remove the extra email addresses. What problems is HaloITSM solving and how is that benefiting you? IT support issues and General business support issues

"Reliable, fast and a well rounded ITSM system, with excellent support team."

What do you like best about HaloITSM? Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most configurations are pretty straight forward and easy to get on with, even with a little training. It is very useful to be able to convert ticket types and to different workflows with a click of a button. Integration with O365 is such a useful add on. The Live chat function has proven to be such a useful too ...

"Transitioning to a modern ITSM tool"

What do you like best about HaloITSM? Easy to learn, build and setup. Friendly to use from an agent/analyst perspective. Lots of good options available on the system out of the box while also room for a lot of additional customization. Halo Support/Development team always willing to help and open to feedback/enhancements suggestion and with a relatively quick turn around when implementing new requested feature(s). What do you dislike about HaloITSM? A lot of options available but they are ...

"Excellent Service Desk Solution"

What do you like best about HaloITSM? The webapp is modern and easy to use, very customisable. Excellent and speedy support always on hand, updates are released often and bring new features all the time. What do you dislike about HaloITSM? We use Halo around the world and the translation on self-service is limited although not a deal barker for us. Recommendations to others considering HaloITSM: The produced we used before Halo was very static and any customisation was difficult and very ...

"Excellent ITSM software that ticks all the boxes"

What do you like best about HaloITSM? The scale of features will mean you never need to look elsewhere. Every thing we have asked for could be accomplished with the integration consultant. Anything that we suggested that wasn't yet a feature was added to the development cycle and introduced in a new release. We love the ability to be able to track conversations and also the alerting that we have setup ensure that tickets are resolved well within SLA. What do you dislike about HaloITSM? Some ...