HaloITSM Reviews in January 2025: User Ratings, Pros & Cons

"Beat them all!"

What do you like best about HaloITSM? I've tried many ITSM solutions before. Most were expensive, clunky, ugly and annoying to use. HaloITSM is the exact opposite. Looks sleek, it's fast, and it's constantly evolving. The technical support is excellent, and the developers listen to suggestions and implement them. What do you dislike about HaloITSM? Some settings are a bit hard to find, but I think that comes down to how much can be customised, so I would say that sometime HaloITSM is too ...

"Excellent ITSM Plarform"

What do you like best about HaloITSM? Ticket logging processes can be customised to make it more efficient without sacrificing ticket quality What do you dislike about HaloITSM? Unable to easily create customized dashboards What problems is HaloITSM solving and how is that benefiting you? Reduced ticket volume

"Best solution with extremely quick time to value and outstanding ROI due to automatization."

What do you like best about HaloITSM? Ease of implementation and completness of features, extrem value compared to what is out there. What do you dislike about HaloITSM? Not much, looking forward to more recongnition as this solution is gaining traction. What problems is HaloITSM solving and how is that benefiting you? Ther possibily to have an affordable helpdesk and ticking solution without the needs of programmers. Time to value is very fast, and learning curve quite easy master.

"Great product and seamless migration to the cloud"

What do you like best about HaloITSM? The best decision our business made was to migrate to the cloud version from on-prem. This was a seamless process with no pain at all. HaloITSM took care of the migration. We were forced to move because of the COVID-19 situation and remote workers. Halo ITSM are simply easy to work with and gives you results in a timely fashion. This product really helps our business monitor and achieve our SLAs. What do you dislike about HaloITSM? The old NetHelpDesk ...

"Great service desk application"

What do you like best about HaloITSM? Flexibility of the application, great support from the Halo team, Halo can also be used for other parts of our business. No limit to end users, Halo is smaller than some of its competitors so the service is much more personal What do you dislike about HaloITSM? I haven't come across anything I don't like about Halo, it all works like it should so have no complaints Recommendations to others considering HaloITSM: I would definitely recommend Halo, we did ...

"Easiest helpdesk to pick up and use, with very help staff"

What do you like best about HaloITSM? Ease of use, I have none IT people using the system and they have found it very friendly to use. What do you dislike about HaloITSM? System adds all the address in the To field of a incoming email to the ticket. Takes 2 seconds to remove the extra email addresses. What problems is HaloITSM solving and how is that benefiting you? IT support issues and General business support issues

"Reliable, fast and a well rounded ITSM system, with excellent support team."

What do you like best about HaloITSM? Very reliable and fast. HaloITSM is easily accessible from any internet based device. Easy to navigate and use. Easy to set up workflows. Most configurations are pretty straight forward and easy to get on with, even with a little training. It is very useful to be able to convert ticket types and to different workflows with a click of a button. Integration with O365 is such a useful add on. The Live chat function has proven to be such a useful too ...

"Excellent Service Desk Solution"

What do you like best about HaloITSM? The webapp is modern and easy to use, very customisable. Excellent and speedy support always on hand, updates are released often and bring new features all the time. What do you dislike about HaloITSM? We use Halo around the world and the translation on self-service is limited although not a deal barker for us. Recommendations to others considering HaloITSM: The produced we used before Halo was very static and any customisation was difficult and very ...

"Excellent and easy to use helpdesk software that is very customisable"

What do you like best about HaloITSM? Came from solarwinds webhelpdesk and this blows it out of the water. Has a slick and modern interface and is very customizable. Their support team knows the product well and there are regular updates and new features. We now use it across 3 different teams and they love it. Reporting is good and the dashboards provide good insights What do you dislike about HaloITSM? Requires the use of SLA's if you want good reporting on timeframes etc. Not a big deal ...

"Outstanding service desk software that gets better with every iteration"

What do you like best about HaloITSM? The product is simple to use, highly customisable and suits the needs of the business, rather than having to adapt our business to the way the product works. Support team are quick, responsive and very helpful and changes to the system happen on a very regular basis with new features being added and older ones being optimised. What do you dislike about HaloITSM? Sometimes it can be hard to work out where a feature sits and you end up having to contact ...