ALVAO Service Desk Reviews in April 2025: User Ratings, Pros & Cons

"Great ticket management software"

What do you like best about ALVAO Service Desk? ALVAO is very easy to use service desk that has all the features we need for incident, problem and service management. Creating customer workflows and forms is very straightforward compare to our previous solution. Also the integration to Teams, Zabbix and Azure DevOps is something what we use daily and save us tone of time. The support team is one the best what I can meet so far. Keep it up! What do you dislike about ALVAO Service Desk? I ...

"Replacement of outdated solution"

What do you like best about ALVAO Service Desk? I like the flexibility of the solution. ALVAO is used as an incident/problem-solving solution. What do you dislike about ALVAO Service Desk? Everything is OK. Nothing to mention as dislike. What problems is ALVAO Service Desk solving and how is that benefiting you? Old system has no change to adjust, ALVAO brings possibility to adjust process flows and formulas based on our needs. Huge benefit is synergy of Asset Management and Service Desk.

"Alvao improves our communication with users"

What do you like best about ALVAO Service Desk? - Simple and easy to use. Nice overview of workload and full audit trail. - We can solve multiple agendas in one digitalized process. - Direct communication with users. What do you dislike about ALVAO Service Desk? I am mostly satisfied. We are not yet fully using the solution to its full potential. There's more features than we are able to utilize now. What problems is ALVAO Service Desk solving and how is that benefiting you? - I have an ...

"Effective single point of contact for ICT customers in MSP"

What do you like best about ALVAO Service Desk? User friendly graphic interface and UX Working with tickets Flexibility and configuration options What do you dislike about ALVAO Service Desk? We use Alvao service desk for external customers as an MSP. We'd appreciate better options for invoicing, time claiming. We weren't happy with the reporting out of the box. What problems is ALVAO Service Desk solving and how is that benefiting you? - Platform to support our customers. - We track all ...

"Replacement of outdated solution"

What do you like best about ALVAO Service Desk? I like the flexibility of the solution. ALVAO is used as an incident/problem-solving solution. What do you dislike about ALVAO Service Desk? Everything is OK. Nothing to mention as dislike. What problems is ALVAO Service Desk solving and how is that benefiting you? Old system has no change to adjust, ALVAO brings possibility to adjust process flows and formulas based on our needs. Huge benefit is synergy of Asset Management and Service Desk.

"A great help for organizing my tasks"

What do you like best about ALVAO Service Desk? - appreciate that service desk is one place for all my tasks and tickets - have a great overview of my tasks and their fulfillment - it saves a lot of my time - users provide a specific explanation of their problems and issues so I can easily understand their problem and resolve it faster What do you dislike about ALVAO Service Desk? - there is a place for improvement in terms of working in groups/teams within one ticket - assigning ...

"Single point of contact for requests"

What do you like best about ALVAO Service Desk? - clear single point of contact for users - they do not need to remember who to contact. What do you dislike about ALVAO Service Desk? - for advance adjustments of forms need to know programming. Help from experienced colleagues is needed. What problems is ALVAO Service Desk solving and how is that benefiting you? Replacement of outdated solution by ALVAO - more complex processes (reporting, change of service, audit trail) Full audit trail of ...

"Get a better overview to my and team workload"

What do you like best about ALVAO Service Desk? - clear overview to working capacity over my team - great options for reporting - clear report through power BI - tracking of SLA for raised requests What do you dislike about ALVAO Service Desk? solution is great, no idea where to improve. What problems is ALVAO Service Desk solving and how is that benefiting you? - clear overview of open tickets - the possibility of using previous tickets - use same way of solution

"Optimalization of problem solving process"

What do you like best about ALVAO Service Desk? Microsoft look and feel. The solution is very easy to use. Wide option of a catalogue of services What do you dislike about ALVAO Service Desk? We are fresh users, we don't see anything to improve. What problems is ALVAO Service Desk solving and how is that benefiting you? - IT services for end users - Support for students - Purchase department - Idea to use in HR process

"Single point of contact and effective process management"

What do you like best about ALVAO Service Desk? - The process workflows available out of the box are good but even better is the option to simply edit them. This helps with scaling as well. - Having shared process ensures everyone follows the standard path without deviation. - Both the user and the agent can check the status of the ticket and stay up to date with latest events. What do you dislike about ALVAO Service Desk? There are certain predefined things that we need to accept. This ...