ALVAO Service Desk Reviews in January 2025: User Ratings, Pros & Cons

"Great ticket management software"

What do you like best about ALVAO Service Desk? ALVAO is very easy to use service desk that has all the features we need for incident, problem and service management. Creating customer workflows and forms is very straightforward compare to our previous solution. Also the integration to Teams, Zabbix and Azure DevOps is something what we use daily and save us tone of time. The support team is one the best what I can meet so far. Keep it up! What do you dislike about ALVAO Service Desk? I ...

"Replacement of outdated solution"

What do you like best about ALVAO Service Desk? I like the flexibility of the solution. ALVAO is used as an incident/problem-solving solution. What do you dislike about ALVAO Service Desk? Everything is OK. Nothing to mention as dislike. What problems is ALVAO Service Desk solving and how is that benefiting you? Old system has no change to adjust, ALVAO brings possibility to adjust process flows and formulas based on our needs. Huge benefit is synergy of Asset Management and Service Desk.

"Alvao improves our communication with users"

What do you like best about ALVAO Service Desk? - Simple and easy to use. Nice overview of workload and full audit trail. - We can solve multiple agendas in one digitalized process. - Direct communication with users. What do you dislike about ALVAO Service Desk? I am mostly satisfied. We are not yet fully using the solution to its full potential. There's more features than we are able to utilize now. What problems is ALVAO Service Desk solving and how is that benefiting you? - I have an ...

"Effective single point of contact for ICT customers in MSP"

What do you like best about ALVAO Service Desk? User friendly graphic interface and UX Working with tickets Flexibility and configuration options What do you dislike about ALVAO Service Desk? We use Alvao service desk for external customers as an MSP. We'd appreciate better options for invoicing, time claiming. We weren't happy with the reporting out of the box. What problems is ALVAO Service Desk solving and how is that benefiting you? - Platform to support our customers. - We track all ...

"Replacement of outdated solution"

What do you like best about ALVAO Service Desk? I like the flexibility of the solution. ALVAO is used as an incident/problem-solving solution. What do you dislike about ALVAO Service Desk? Everything is OK. Nothing to mention as dislike. What problems is ALVAO Service Desk solving and how is that benefiting you? Old system has no change to adjust, ALVAO brings possibility to adjust process flows and formulas based on our needs. Huge benefit is synergy of Asset Management and Service Desk.

"Alvao service desk is huge time saver for every department"

What do you like best about ALVAO Service Desk? Back in days, our IT department was using a simple email client as a ticketing system, moving to Alvao services desk was one of the biggest improvement for simplifying our work. Our employees liked that so much that after a few years is Alvao service desk implemented in many departments, from the accounting department, marketing and sales department to the legal department - 1200 daily users. - intuitive user interface - Custom forms - Awesome ...

"The best product I've ever used"

What do you like best about ALVAO Service Desk? Single source of truth around IT support tickets. User friendly interface. Easy to use not only by the specialists but end-users as well. Easy adoption by end-users without the need for specific training. What do you dislike about ALVAO Service Desk? I haven't found anything to claim for this product. What problems is ALVAO Service Desk solving and how is that benefiting you? ALVAO Srevice Desk is covering the whole IT Support agenda in our ...

"ServiceDesk helps us manage our processes"

What do you like best about ALVAO Service Desk? It enables us to create the tree of services not only for IT but also for business ones such as facility management, etc. We can control and manage to supply our services. What do you dislike about ALVAO Service Desk? It needs to improve in getting closer to requestersů and make it simplier to open and review their tickets. Also, the approval process needs to be improved. What problems is ALVAO Service Desk solving and how is that benefiting ...

"Alvao Service desk is the perfect soulution for our daily work."

What do you like best about ALVAO Service Desk? - very intuitive user interface - always availble through the web application - no coding required for workflows - very helpful Alvao support What do you dislike about ALVAO Service Desk? So far, I haven't found anything in 5 years. What problems is ALVAO Service Desk solving and how is that benefiting you? It helps us to resolve requests faster and it is better than our previous tool.

"We save a lot of time using Alvao Service Desk"

What do you like best about ALVAO Service Desk? We were looking for ITSM tool that had good reviews and are present with complete internet website. ITIL certification by Pink Elephant was also a deciding factor – we chose Alvao Service Desk. • We like the simplicity of the product and how it is used in our operations • It is helping us regain control of our support processes • Flexibility of the tool – the field team can reassign the cases. The engineer can be anywhere and can get the ...