Service Creatio

"Creatio Service is simply the best for a super customized support department"

What do you like best about Service Creatio? Customizations are endless, it truly is awesome. What do you dislike about Service Creatio?

It makes our tasks a lot easier as we get the opportunity to cater to more clients.

PROS: One of the reasons we started using this particular CRM product is addressing multiple issues with our clients. Many pending requests are piling up, and clients keep calling us to make follow-ups. I like best about Service Creatio because it helps us organize our workload so that we get to cater to all complaints in a structured manner. Using one platform makes it easier to communicate with other departments, thus providing faster resolution to all issues.

"A system that took our customer engagement to a whole new level"

What do you like best about Service Creatio? Support for multichannel customer communication, the ability to build a variety of workflows to meet multiple customer needs, AI-powered solutions to streamline customer support, a wide range of marketplace solutions designed to maximize the benefits of out-of-the-box-functionality, the system’s configurability, and very comfortable UI.

"Automates service Operations by following Pre-defined Processes"

What do you like best about Service Creatio? Service Creatio is a complete cloud arrangement that permits the administration of client demands and Automates administration tasks by following pre-characterized measures for full-cycle administration the executives. Administration specialists can profit by working in a brought together condition to deal with a continually developing number of cases and administration demands, overseeing case lines and conveying much customized correspondences. ...

We aim to cater to all client issues and I’m happy that BPM Online is there to help us all the way.

PROS: A few years ago, we started the company without any metrics on hand. So there is no way for us to determine our overall performance. One of our challenges was customer satisfaction because we were getting numerous callbacks and complaints about the same issues repeatedly. We figured out that we have to do something drastic to prevent our customers from switching to another provider. So we decided to take the leap and try out what BPM Online has to offer. I am happy that this platform ...

"The automation of internal (employee) requests and external (customer) requests"

What do you like best about Service Creatio? The introduction of bpm’online allowed us to solve the problem of processing requests from external customers, which had not previously been covered. In addition, it was possible to improve the processing of requests from internal users. Working in a single IT ecosystem has reduced and simplified communication between employees of related departments within the company. Collecting and analyzing customer satisfaction with the company's services ...

"Effective CRM for client service management"

What do you like best about Service Creatio? Prior to bpm’online, our company didn’t use any management system for internal and external services. That’s why it was hard for us to measure employees’ performance. We wanted to improve our team’s customer service skills. Due to this we were looking for a software that would allow us to better configure business processes so that our employees will get clear instructions on how to effectively handle client requests.

"Simple and intuitive CRM for business processing"

What do you like best about Service Creatio? In our company, we should constantly advise our clients on upcoming events and promptly answer their questions. Bpm’online allowed us to process all client requests in a single system. This CRM is easy to configure to meet our business needs because we can customize workflows without having a technical background.

It is an all-around CRM that offers fast and effective solutions to a variety of customer complaints.

PROS: Our ultimate goal as a company is to serve our customers to the best of our abilities. BPM Online allows us to answer queries, fix disputes, and accommodate special requests using a centralized platform. This way, it would be easier to track the call history, check multiple accounts, and make recommendations. I can say that this platform has exceeded our expectations since we were able to resolve 90% of customer issues on their first call.

"BPM Funcunatily"

What do you like best about Service Creatio? The way the system ties to my e-mail. I like that I can e-mail my contacts directly from BPM and it tracks the not just mine anyone one who e-mails the contact.