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Web+Center - Service Desk Software

Web+Center Reviews in February 2025: User Ratings, Pros & Cons

Streamline customer support with open-source help desk.

4.8

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Web+Center Reviews & Ratings

4.8

Excellent

Based on 2511 ratings & 30 reviews

Rating Distribution

Excellent

(24)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 1-10 out of 30

SM

Sandra M

05/06/21

3.5 out of 5

"New functions"

What do you like best about Web+Center? 1. Free Code 2. Run on GNU Linux and Windows 3. Customer support What do you dislike about Web+Center? 1. Very high license cost 2. Integrate new user system Recommendations to others considering Web+Center: Control options What problems is Web+Center solving and how is that benefiting you? Support from the Internet to other users, access control and stable system.

SM

Sandra M

05/06/21

3.5 out of 5

"New functions"

What do you like best about Web+Center? 1. Free Code 2. Run on GNU Linux and Windows 3. Customer support What do you dislike about Web+Center? 1. Very high license cost 2. Integrate new user system Recommendations to others considering Web+Center: Control options What problems is Web+Center solving and how is that benefiting you? Support from the Internet to other users, access control and stable system.

RL

Rebeca L

04/06/21

3.5 out of 5

"Web support"

What do you like best about Web+Center? Open source, fit Firefox and Google Chrome, run files and script on the GNU Linux website and local server. What do you dislike about Web+Center? High cost for extra integration service, requires constant maintenance. Recommendations to others considering Web+Center: Open source for functions on different devices What problems is Web+Center solving and how is that benefiting you? Support for users with a device connected to the Internet, web browser.

RL

Rebeca L

04/06/21

3.5 out of 5

"Web support"

What do you like best about Web+Center? Open source, fit Firefox and Google Chrome, run files and script on the GNU Linux website and local server. What do you dislike about Web+Center? High cost for extra integration service, requires constant maintenance. Recommendations to others considering Web+Center: Open source for functions on different devices What problems is Web+Center solving and how is that benefiting you? Support for users with a device connected to the Internet, web browser.

RD

Rich D

07/24/20

5 out of 5

"Web+Center"

What do you like best about Web+Center? Was able to host on my own server. Simple to understand and able to do some personal configuration. What do you dislike about Web+Center? Would have like a little easier customer import system. Recommendations to others considering Web+Center: As I said previously I will use it again should I decide to host my own website. Worked well for call tracking and project management. What problems is Web+Center solving and how is that benefiting you? Worked ...

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DM

Dakota M

10/26/17

4.5 out of 5

"It works well!"

What do you like best about Web+Center? Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, but even if one has several items to log it is extremely quick and easy. It's snappy, and never has issues. What do you dislike about Web+Center? The keyword search function could use a little work. I feel like the results are a little too broad when I am trying to search for something specific; I would prefer less results that are more ...

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DM

Dakota M

10/26/17

4.5 out of 5

"It works well!"

What do you like best about Web+Center? Easy to quickly log and categorize calls. It can be daunting to log in calls after having a non-stop busy day, but even if one has several items to log it is extremely quick and easy. It's snappy, and never has issues. What do you dislike about Web+Center? The keyword search function could use a little work. I feel like the results are a little too broad when I am trying to search for something specific; I would prefer less results that are more ...

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DM

Dennis M

10/19/17

5 out of 5

"Web+Center is a great, customizable web-based app."

What do you like best about Web+Center? The support is the best! It has great customization capability, LDAP security capability, ODBC connectivity if you want to expand you reporting capability. What do you dislike about Web+Center? Some might not like the need for some ASP programming to customize, but instructions are pretty clear for those who have little or no knowledge in the language, and the support is excellent. They will help you. What problems is Web+Center solving and how is ...

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AU

Anonymous User

01/20/17

5 out of 5

"Loved how Basecamp kept everything in one place"

What do you like best about Web+Center? One place I could find everyone's edits and feedback What do you dislike about Web+Center? Sometimes a lot to review but necessary evil What problems is Web+Center solving and how is that benefiting you? Coordination, deadline efficiency

RD

Rich D

12/03/16

4 out of 5

"This has greatly helped with tracking customer issues for a one man business."

What do you like best about Web+Center? I am a single man shop. Tech center really helps with issue tracking. What do you dislike about Web+Center? At this time I am finding nothing that I dislike. I might have a few suggestions for additions. Recommendations to others considering Web+Center: All I can say is it works for me. Install was fairly simple as was configuration. To install on premise you will need someone who has some experience IIS, and maybe a little database experience but all ...

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